Worst service ever. God forbid you wanna pay with cash you cant get anyone to ring you out at the register
Atmosphere: 1
Food: 1
Service: 1
Nicole Gabriel
Typical Wendy's chain/ fast food chain food. Was around 4:40 pm when we went. Restaurant appeared clean. Ordered food on kiosk and paid. Food was out promptly. Everything appeared and tasted hot and fresh. Ample parking in parking lot.
Atmosphere: 3
Food: 3
Service: 3
Cass Fox
Editing previous 1 star review. I believe in 2nd chances and also prefer Wendy's fast food. Service is improving, still somewhat slower, but staff seems to be improving as well as accuracy of order.
Atmosphere: 3
Food: 3
Service: 3
Thomas Styles
This place has gone extremely downhill since the reopening. Not sure how they’ve somehow gotten worse. Wait times are literally as bad as chipotle during peak college season
Matthew Girardi
Correct items and a drive through wait that is under 15 minutes would be helpful. You can either make people wait, or get the order incorrect. Please don't do both.
Atmosphere: 3
Food: 3
Service: 3
Mila Pollio
I got my food rate away it's amazing I love it I'm going ther every day now
Atmosphere: 5
Food: 5
Service: 5
Flapest
made me throw up all over my floor, bad service
Food: 1
Service: 1
Jiang shaowen
It Is totally frustrating! I recently ordered two items through the Wendy’s mobile app for pickup. However, when I got home and opened the bag, I discovered that the burger was missing. And it’s my first time to eat Wendy! Shabi
Food: 1
Service: 1
C B
Drive thru forgot 1 sandwhich didn't get other right
Food: 4
Service: 3
Emily Brown
I ordered a Caesar Parmesan salad and the chicken that was in it was dry and warm along with the cheese and lettuce. All of it was warm. It should’ve been cold. If I get sick from eating it I’m gonna be mad.
Brilliant idea installing the ordering kiosks in front of the cashier station. Perhaps if it took cash and scanned your app offer it wouldn't be so bad but instead you have to wait like 5-10 minutes to order your food.
Atmosphere: 3
Food: 4
Service: 3
Amanda (TheEyesofSyn)
I watched as two different people had their order mishandled. The manager was, and I'm really trying to be nice, deeply unpleasant. The way he spoke to both customers and staff was upsettingly rude. Much of the staff seem to struggle, which says more about the incompetency of the management than of the staff.
With our order, the fries were cold, our burgers had the wrong ingredients, and we waited a fair bit for our food, mostly because the one poor soul seemingly in charge of getting the food together was being verbally disciplined by the manager in a way that would have anyone stressed out and distracted. The kiosks they use would be great if the order you put in was actually the order you received.
Usually Wendy's is a pretty solid experience, consistent and relatively tasty. This was not, and I feel kind of bad for saying it, because my standards are low, like the bar is on the ground, you can step over it low. All I want is the food to be relatively warm when it's supposed to be warm and that no one in earshot is being verbally berated.
On a positive note, the chili tasted good and was about the only thing warm. That chili is carrying the single star I gave this Wendy's on it's back, if you're going to this location, get the chili and only the chili and eat it in your car or something, just know you wont get crackers with it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chili
Aaron Stone
This location has intentionally broken communication with the mobile order app, likely out of laziness or to prevent coupon usage.
Atmosphere: 1
Food: 1
Service: 1
Kim DoolittleIII
2biggy bags for 16 buck large size oh yes!!
Atmosphere: 5
Food: 5
Service: 5
The Sudzy Buddha
Nope, never eating here again. The kiosks were working fine, all 10 of the customer's in front of me were allowed to use it. However, when I got to the counter the male cashier INSISTED I needed to let him take my order. Fine, I let him. I didn't receive anything I ordered and I was told my 5 year old daycare kids could not remove the onions from their kids meal burgers! What?! Instead...they put EXTRA onions on both burgers. Didn't get our drinks. It was a mess. NEVER AGAIN.
Worst service ever. God forbid you wanna pay with cash you cant get anyone to ring you out at the register
Atmosphere: 1
Food: 1
Service: 1
Typical Wendy's chain/ fast food chain food. Was around 4:40 pm when we went. Restaurant appeared clean. Ordered food on kiosk and paid. Food was out promptly. Everything appeared and tasted hot and fresh. Ample parking in parking lot.
Atmosphere: 3
Food: 3
Service: 3
Editing previous 1 star review. I believe in 2nd chances and also prefer Wendy's fast food. Service is improving, still somewhat slower, but staff seems to be improving as well as accuracy of order.
Atmosphere: 3
Food: 3
Service: 3
This place has gone extremely downhill since the reopening. Not sure how they’ve somehow gotten worse. Wait times are literally as bad as chipotle during peak college season
Correct items and a drive through wait that is under 15 minutes would be helpful. You can either make people wait, or get the order incorrect. Please don't do both.
Atmosphere: 3
Food: 3
Service: 3
I got my food rate away it's amazing I love it I'm going ther every day now
Atmosphere: 5
Food: 5
Service: 5
made me throw up all over my floor, bad service
Food: 1
Service: 1
It Is totally frustrating! I recently ordered two items through the Wendy’s mobile app for pickup. However, when I got home and opened the bag, I discovered that the burger was missing. And it’s my first time to eat Wendy! Shabi
Food: 1
Service: 1
Drive thru forgot 1 sandwhich didn't get other right
Food: 4
Service: 3
I ordered a Caesar Parmesan salad and the chicken that was in it was dry and warm along with the cheese and lettuce. All of it was warm. It should’ve been cold. If I get sick from eating it I’m gonna be mad.
Food: 1
Restaurantji Recommends
Brilliant idea installing the ordering kiosks in front of the cashier station. Perhaps if it took cash and scanned your app offer it wouldn't be so bad but instead you have to wait like 5-10 minutes to order your food.
Atmosphere: 3
Food: 4
Service: 3
I watched as two different people had their order mishandled. The manager was, and I'm really trying to be nice, deeply unpleasant. The way he spoke to both customers and staff was upsettingly rude.
Much of the staff seem to struggle, which says more about the incompetency of the management than of the staff.
With our order, the fries were cold, our burgers had the wrong ingredients, and we waited a fair bit for our food, mostly because the one poor soul seemingly in charge of getting the food together was being verbally disciplined by the manager in a way that would have anyone stressed out and distracted.
The kiosks they use would be great if the order you put in was actually the order you received.
Usually Wendy's is a pretty solid experience, consistent and relatively tasty. This was not, and I feel kind of bad for saying it, because my standards are low, like the bar is on the ground, you can step over it low. All I want is the food to be relatively warm when it's supposed to be warm and that no one in earshot is being verbally berated.
On a positive note, the chili tasted good and was about the only thing warm. That chili is carrying the single star I gave this Wendy's on it's back, if you're going to this location, get the chili and only the chili and eat it in your car or something, just know you wont get crackers with it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chili
This location has intentionally broken communication with the mobile order app, likely out of laziness or to prevent coupon usage.
Atmosphere: 1
Food: 1
Service: 1
2biggy bags for 16 buck large size oh yes!!
Atmosphere: 5
Food: 5
Service: 5
Nope, never eating here again. The kiosks were working fine, all 10 of the customer's in front of me were allowed to use it. However, when I got to the counter the male cashier INSISTED I needed to let him take my order. Fine, I let him. I didn't receive anything I ordered and I was told my 5 year old daycare kids could not remove the onions from their kids meal burgers! What?! Instead...they put EXTRA onions on both burgers. Didn't get our drinks. It was a mess. NEVER AGAIN.
Atmosphere: 1
Food: 1
Service: 1
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