I ordered breakfast for my family and drove all the way home about 4 miles and didn’t realize until I got home that not only were the order is wrong, but my son’s order wasn’t even in the bag. I went back to the Hortons on foote Avenue to address this issue and was met with a grown female with an attitude. And then she commence to put her fingers all over our food to check and see if the order was right compared to the receipt that I had in my hand. I was noticeably flustered when the manager came over to see what the problem was. The cash register lady then got a smile on her face like I said something funny or that this whole thing was just funny to her. When I turned to ask her, hey did I say something funny, the manager said I was getting aggressive and I needed to leave. I said yes I’m pissed off because I had to drive all the way back here just to get the order right that you guys got wrong. They just constantly met me with attitude instead of good customer service. So I then call my other half to explain the situation, and the cash register lady commenced to make fun of me with the other customers inside. I don’t know where she was raised, but Where I come from that’s disrespectful. And I feel disrespected on top of not getting my order right. Really, making fun of another customer in front of customers is should be a fireable offense .This is the third time it’s happened And I got attitude about it. Never going there again. Worst Tim Hortons I’ve ever been to. I am most definitely going to speak to that shift manager’s boss. Because obviously I wasn’t getting any help from those two females. They just had attitude with me. Poor customer service ever.
Atmosphere: 1
Food: 1
Service: 1
Sheri Kelsey
We sat in lane 1 waiting patiently to place an order while never being acknowledged for more than 15 minutes. We watched 4 other cars get their order taken in lane 2 that had pulled in well after us. We finally just pulled up and then had to wait so we could exit the line. How disappointing.
Service: 1
Jesse Norrod
Horrid customer service. Miserable girls working counter who don’t even try to be helpful. Those girls should not be in customer service. Very poor experience. Go to any other Timmies and the service is 500% better.
Atmosphere: 1
Food: 5
Service: 1
Andrew VanDorn
From myself and others i here this footeave. Location mess up a lot of orders.
Kim Thompson
Took 20 minutes in the drive thru. Fridays are not the day to put someone new in the drive thru.
Atmosphere: 5
Food: 5
Service: 1
S Plues
Terrible service! Terrible employees. Will not waste my time at that location again!
Atmosphere: 1
Food: 1
Service: 1
Keith Smith
I purchased a gift card over the holidays for a gift. Cashier never activated it although they didn’t mind taking the money for the gift card. Do better Tim Hortons.
Service: 1
Samantha Harley
I have been trying to get in touch with this store for the last 20 minutes and the phone just rings and rings and rings. I have hung up and called back multiple times and they will not answer the phone which I think is terrible customer service. I understand that they can get busy but still it’s unacceptable.
Atmosphere: 4
Food: 4
Service: 1
Chris Myers
Coffee was delicious!
Atmosphere: 4
Food: 4
Service: 4
Simba Ofthelongtail
Stopped in for their 2 for $6 breakfast had the egg, sausage, cheese on English muffin. Excellent deal, great food greeted me when I entered. Seating is limited but very cozy plus they have 2 outside tables. Very enjoyable with friendly staff...
Worst experience at a time hortons ever terrible attitude from cashier
Food: 1
Gary Pastorchik
Canadas best coffee. Americans love it too!
Atmosphere: 4
Food: 5
Service: 5
Dewayne Parkinson
Went inside to order and ate outside. Food was good, hot and fast for a Tim Hortons.
Kim LaBelle
Delicious doughnuts!
tricia tenpas
We stopped by the location on Foote Ave on 7/3 for a coffee and snack. The place was so dirty and there were flies on the food in the case. We just bought one coffee and left. We won’t be back.
I ordered breakfast for my family and drove all the way home about 4 miles and didn’t realize until I got home that not only were the order is wrong, but my son’s order wasn’t even in the bag. I went back to the Hortons on foote Avenue to address this issue and was met with a grown female with an attitude. And then she commence to put her fingers all over our food to check and see if the order was right compared to the receipt that I had in my hand. I was noticeably flustered when the manager came over to see what the problem was. The cash register lady then got a smile on her face like I said something funny or that this whole thing was just funny to her. When I turned to ask her, hey did I say something funny, the manager said I was getting aggressive and I needed to leave. I said yes I’m pissed off because I had to drive all the way back here just to get the order right that you guys got wrong. They just constantly met me with attitude instead of good customer service. So I then call my other half to explain the situation, and the cash register lady commenced to make fun of me with the other customers inside. I don’t know where she was raised, but Where I come from that’s disrespectful. And I feel disrespected on top of not getting my order right. Really, making fun of another customer in front of customers is should be a fireable offense .This is the third time it’s happened And I got attitude about it. Never going there again. Worst Tim Hortons I’ve ever been to. I am most definitely going to speak to that shift manager’s boss. Because obviously I wasn’t getting any help from those two females. They just had attitude with me. Poor customer service ever.
Atmosphere: 1
Food: 1
Service: 1
We sat in lane 1 waiting patiently to place an order while never being acknowledged for more than 15 minutes. We watched 4 other cars get their order taken in lane 2 that had pulled in well after us. We finally just pulled up and then had to wait so we could exit the line. How disappointing.
Service: 1
Horrid customer service. Miserable girls working counter who don’t even try to be helpful. Those girls should not be in customer service. Very poor experience. Go to any other Timmies and the service is 500% better.
Atmosphere: 1
Food: 5
Service: 1
From myself and others i here this footeave. Location mess up a lot of orders.
Took 20 minutes in the drive thru. Fridays are not the day to put someone new in the drive thru.
Atmosphere: 5
Food: 5
Service: 1
Terrible service! Terrible employees. Will not waste my time at that location again!
Atmosphere: 1
Food: 1
Service: 1
I purchased a gift card over the holidays for a gift. Cashier never activated it although they didn’t mind taking the money for the gift card. Do better Tim Hortons.
Service: 1
I have been trying to get in touch with this store for the last 20 minutes and the phone just rings and rings and rings. I have hung up and called back multiple times and they will not answer the phone which I think is terrible customer service. I understand that they can get busy but still it’s unacceptable.
Atmosphere: 4
Food: 4
Service: 1
Coffee was delicious!
Atmosphere: 4
Food: 4
Service: 4
Stopped in for their 2 for $6 breakfast had the egg, sausage, cheese on English muffin. Excellent deal, great food greeted me when I entered. Seating is limited but very cozy plus they have 2 outside tables. Very enjoyable with friendly staff...
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst experience at a time hortons ever terrible attitude from cashier
Food: 1
Canadas best coffee.
Americans love it too!
Atmosphere: 4
Food: 5
Service: 5
Went inside to order and ate outside. Food was good, hot and fast for a Tim Hortons.
Delicious doughnuts!
We stopped by the location on Foote Ave on 7/3 for a coffee and snack. The place was so dirty and there were flies on the food in the case. We just bought one coffee and left. We won’t be back.
Atmosphere: 1
Food: 1
Service: 4
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