Employees never pay attention to customer neither Dashers I think they’re only goal is browse Phone and chatting with each other. Thanks to the manager for that beautiful environment.
Atmosphere: 2
Food: 2
Service: 1
Robin McCreary
Order was over an hour late. Food was cold, pizza underproofed which made it the consistency of cardboard. Fingers were soggy. When I called it was just an 'Oh sorry, we got slammed.' Purchasers beware when you order from Kenmore location.
Food: 1
Service: 1
Simone Watson
Love there food so fresh and multiple choices.
Atmosphere: 5
Food: 5
Service: 5
Gabe Quinn
2.5 hours to deliver- said it would be about an hour. Refused to give a discount or comp of any kind. Pizza was ice cold. I ordered a small cheese.
Kurtlyn Bailey
I heard from a few people that they had good pizza. I was nervous because of the Google reviews being poor. But, on DoorDash the reviews are better. I thankfully had a great experience. I ordered a personal pizza with three types of veggies on top. Everything from the dough, to the sauce, and to the seasonings on top was very yummy. I look forward to ordering from here again. And the price was more than affordable, which is great in this day and age.
Food: 5
Service: 5
Joseph Mann
Ive given three separate chances and all three times I’ve ordered pizza well done for it to arrive so undercooked that you can’t pick a slice up. The other location is great. This location needs to do better.
Food: 1
G8R79
Top of the pie game in buffalo. One of the best. In a town full of the best. Macys hangs tight. Crazy concepts and pretty solid prices make it a go to for me. Only thing I've never cared for is the fries. But I dont go for the fries!
Atmosphere: 5
Food: 5
Service: 5
Annette Szymborski
Came at my time. The pizza was ready but the wings were not. They told me another 5 - 10 minutes but was more like 20-25 minutes. I understand things happen but if they told the costumer the problem we would understand. I could have taken the pizza and canceled the wings and would not have wasted my time with family.
Food: 5
Service: 3
Adam Hamilton
I ordered online for delivery through the website. Because they did not have drivers on a Friday night they used doordash to deliver. Doordash gave my $80 order to the wrong people. I called macys and they first tell me I have to contact doordash. Now if we are thinking critically I can't contact doordash as I didnt place the order through doordash. I tell the woman on the phone this and she goes to get the manager. Apparently the manager is just a place holder because now they have to call the owner to ask what to do. 2 hours after my original order time I am offered the options of a refund or to have it remade and redelivered. I am hosting a party so I need to be able to feed my guest so I ask for it to be remade but simply would like the delivery fee and tip refunded. She tells me they can't refund the delivery($5) because they would still be bringing it to me. I should preface this by saying I am an Expert in customer service and this is my profession. It is BEYOND me that an business ESPECIALLY one where I have easily spent 2K+ dollars this year alone would do NOTHING to apologize for a failure such as this. Didn't offer a discount, a 2 liter, or really even an apology. Needless to say I ended up taking a full refund and I WILL NOT be back. I know that any business who would treat a customer with such disregard isn't one that I want to be eating from to begin with. Take this as a warning ⚠️ on top of the hit or miss food Macy's in Kenmore has some of the WORST customer service i have ever experienced in Buffalo. I have gotten better service at burger king and Mighty Taco. They should spend a little less time experimenting with the menu and more time training their front of house on customer service and professionalism.
Edit: The resturant did reach out to rectify the situation. While I dont think I'll eat here again I appreciate their intent to make things right and hope this can be a teachable moment.
Atmosphere: 1
Food: 3
Service: 1
Cristina Wilson
Food is extremely overrated. The subs are all bread and the pizza is misrepresented on social media. Just avoid all together.
I ordered the pizza box by phone. Called and talk to a human. When I went in to pick up the pizza they had no record of my order. Said I’d have to wait another half hour for my order. I said forget it. I read bad reviews about Macy’s, but I decided to give it a chance because I’ve always had good experience from them. This is very disappointing. The staff wasn’t even apologetic about. They said I must’ve ordered from their other restaurant But the number I called was their Kenmore location. It’s my fault for not listening to the bad reviews.
Service: 1
Justin Fenwick
The fun pizzas are fudging amazing! Thanksgiving day and Sativa make my mouth water! Thanks for being such a creative place to eat!
Atmosphere: 2
Food: 5
Service: 4
Noah
My favorite pizza place in Kenmore. Awesome and delicious specialty pizzas. Ordered here dozens of times and never had a problem. All the 1-star reviews have got to be a psyop.
Employees never pay attention to customer neither Dashers I think they’re only goal is browse Phone and chatting with each other. Thanks to the manager for that beautiful environment.
Atmosphere: 2
Food: 2
Service: 1
Order was over an hour late. Food was cold, pizza underproofed which made it the consistency of cardboard. Fingers were soggy. When I called it was just an 'Oh sorry, we got slammed.' Purchasers beware when you order from Kenmore location.
Food: 1
Service: 1
Love there food so fresh and multiple choices.
Atmosphere: 5
Food: 5
Service: 5
2.5 hours to deliver- said it would be about an hour. Refused to give a discount or comp of any kind. Pizza was ice cold. I ordered a small cheese.
I heard from a few people that they had good pizza. I was nervous because of the Google reviews being poor. But, on DoorDash the reviews are better. I thankfully had a great experience. I ordered a personal pizza with three types of veggies on top. Everything from the dough, to the sauce, and to the seasonings on top was very yummy. I look forward to ordering from here again. And the price was more than affordable, which is great in this day and age.
Food: 5
Service: 5
Ive given three separate chances and all three times I’ve ordered pizza well done for it to arrive so undercooked that you can’t pick a slice up. The other location is great. This location needs to do better.
Food: 1
Top of the pie game in buffalo. One of the best. In a town full of the best. Macys hangs tight. Crazy concepts and pretty solid prices make it a go to for me.
Only thing I've never cared for is the fries. But I dont go for the fries!
Atmosphere: 5
Food: 5
Service: 5
Came at my time. The pizza was ready but the wings were not. They told me another 5 - 10 minutes but was more like 20-25 minutes. I understand things happen but if they told the costumer the problem we would understand. I could have taken the pizza and canceled the wings and would not have wasted my time with family.
Food: 5
Service: 3
I ordered online for delivery through the website. Because they did not have drivers on a Friday night they used doordash to deliver. Doordash gave my $80 order to the wrong people. I called macys and they first tell me I have to contact doordash. Now if we are thinking critically I can't contact doordash as I didnt place the order through doordash. I tell the woman on the phone this and she goes to get the manager. Apparently the manager is just a place holder because now they have to call the owner to ask what to do. 2 hours after my original order time I am offered the options of a refund or to have it remade and redelivered. I am hosting a party so I need to be able to feed my guest so I ask for it to be remade but simply would like the delivery fee and tip refunded. She tells me they can't refund the delivery($5) because they would still be bringing it to me. I should preface this by saying I am an Expert in customer service and this is my profession. It is BEYOND me that an business ESPECIALLY one where I have easily spent 2K+ dollars this year alone would do NOTHING to apologize for a failure such as this. Didn't offer a discount, a 2 liter, or really even an apology. Needless to say I ended up taking a full refund and I WILL NOT be back. I know that any business who would treat a customer with such disregard isn't one that I want to be eating from to begin with. Take this as a warning ⚠️ on top of the hit or miss food Macy's in Kenmore has some of the WORST customer service i have ever experienced in Buffalo. I have gotten better service at burger king and Mighty Taco. They should spend a little less time experimenting with the menu and more time training their front of house on customer service and professionalism.
Edit: The resturant did reach out to rectify the situation. While I dont think I'll eat here again I appreciate their intent to make things right and hope this can be a teachable moment.
Atmosphere: 1
Food: 3
Service: 1
Food is extremely overrated. The subs are all bread and the pizza is misrepresented on social media. Just avoid all together.
Food: 1
Restaurantji Recommends
Great food!
Atmosphere: 5
Food: 5
Service: 5
I ordered the pizza box by phone. Called and talk to a human. When I went in to pick up the pizza they had no record of my order. Said I’d have to wait another half hour for my order. I said forget it. I read bad reviews about Macy’s, but I decided to give it a chance because I’ve always had good experience from them. This is very disappointing. The staff wasn’t even apologetic about. They said I must’ve ordered from their other restaurant
But the number I called was their Kenmore location. It’s my fault for not listening to the bad reviews.
Service: 1
The fun pizzas are fudging amazing! Thanksgiving day and Sativa make my mouth water! Thanks for being such a creative place to eat!
Atmosphere: 2
Food: 5
Service: 4
My favorite pizza place in Kenmore. Awesome and delicious specialty pizzas. Ordered here dozens of times and never had a problem. All the 1-star reviews have got to be a psyop.
Atmosphere: 5
Food: 5
Service: 5
Ok slow
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