Dairy Queen Grill & Chill
6711 Transit Rd, Williamsville
(716) 276-3482
Recent Reviews
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Really disappointed I went in for Fry's and chicken strips and my food was ice cold and the Fry's were super hard
Recommended dishes: Fries
Typical chain ice cream and snack place.
Atmosphere: 3
Food: 3
Service: 3
I don't think people realize how less expensive it is for lunch...had 3 chicken strip, French fries, med drink and sundae for $7..very good
Atmosphere: 5
Food: 5
Service: 5
My blizzard was melted and waited forever at window in drive thru . Wouldn’t come back
Atmosphere: 2
Food: 1
Service: 1
don’t put yourself through ts
Atmosphere: 4
Food: 1
Service: 4
Yes, employees are very polite !!!!
Atmosphere: 5
Food: 5
Service: 5
Walked in to purchase 2 Blizzards to go.
The positives: The cashier was pleasant and efficient. The blizzards were standard, what we expected.
The rest: Without exaggerating.... it was like walking into a 3rd world country. The noise from a large group of adult patrons was insane. Half the tables had trash left behind on them. 2 customers ahead of me in line were barely English-speaking and had an extensive order they were trying to place. Girl at register was sweet, and trying to help, but had that deer-in-the-headlights look. Items ordered come out quickly but simply placed up on a counter for customers to walk up and grab on their own with no indication of what's in the container or to which customer it belongs. Might be ok on a slow day but when busy, this system is a recipe for disaster. Lids are provided just below that counter to self-serve. Spoons are in an open basket - unwrapped, facing any which way - for customers to take on their own... so gross. I'm not at all looking for covid level precautions here but God knows how many people's hands touch a spoon before it's finally used. Finally... my shoes literally stuck to the floor. I left. Never again. I can count on one hand how many times I've been to any DQ in the past decade, and won't be doing it again anytime soon.
Atmosphere: 1
Food: 4
Service: 4
Food was pretty bad. Onion rings were over cooked and chilled cheese dog wasissing cheese also chilli tasted old and dry.
Atmosphere: 2
Food: 1
Service: 2
I would have given a zero if it was an option. We went to get lunch and ice cream after a great morning celebrating Mother’s Day with our family. Ordered our food and the young girl at the register was having all sorts of issues trying to cash us out I was using cash, one would think this would be simple. Then we sat down in a corner both and waited for our food. I noticed the large picture on the wall behind where my wife was sitting in the booth was covered with splattered ice cream, table was not wiped and hadn’t been for a while. Then we went up to get our ice cream after we finished eating and had a token from my sons meal for his ice cream as we wanted it after his meal, so we used that for his cone and ordered two blizzards as well. Again took girl at register forever to figure out she owed me $1.46 change and she didn’t even get it right she gave me 1.41 instead, didn’t care it was only $0.05, but again frustrating that it took her literally forever to cash us out. Then she hands me my
Son’s vanilla ice cream cone, I nicely said it’s suppose to have rainbow sprinkles. She looked at me like I had 10 heads, then walked to the back and talked to two other girls who were making the ice cream dishes and came back and said oh that’s not included with the meal/token. I said ok I can pay extra and she just said ok and walked away, I didn’t feel like having to talk to her again at this point, so I just listened to my 3 year old son complain that daddy didn’t get him sprinkles for the next 10 minutes while he ate his ice cream. I get businesses are hard pressed for team members right now but that girl has to go! Also, please clean your establishment absolutely disgusting, other DQs in the area are much better, stay away!!
Another disgusting Moolate!! Tastes like a dirty rag!! Never again!!! Something seriously wrong with this place!!!
Food: 1
Restaurantji Recommends
If I could give this place zero stars I would i took my kids there for blizzards and it's an absolutely disgusting experience.
They handed me a cup covered in chocolate and chocolate syrup all over the side, like no one even bothered to wipe it down. My hand is dripping out with syrup and ice cream, hanging out the window, and not a single napkin offered. I asked for it to be remade and they remade it WRONG. Again. I had to get out of my car, walk in, and ask for it to be remade again.
While I’m standing there, another customer is complaining they messed up her order too. So clearly, this place is just consistently sloppy.
Avoid this place at all costs. The hygiene is trash, the service is worse, and they clearly don’t care. Spend your money somewhere that respects you and cares about customer satisfaction.
I asked for a banana to be blended into my vanilla shake… I didn’t mean the whole banana. Found the stem of the banana in my shake. Kept getting the little string pieces thinking celery ended up in my shake some how
Nice view , food good ,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sundae
Terrible wait times, staff barely works and communication is terrible
GENERAL/REGIONAL MANAGERS PLEASE READ !! Was just my normal DQ experience up until I realized the smell from the sewer cap walking into the restaurant wasn’t even bad compared to the grown man that took my order. If it wasn’t for my daughter wanting that stupid drink so bad I would’ve asked him how he comes to work like that. Absolutely disgusting , I wouldn’t come to work smellling that bad if you paid me 10 cents an hour.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Sundae, Milkshake, Chicken Fingers
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