Dairy Queen Grill & Chill

I asked for a banana to be blended into my vanilla shake… I didn’t mean the whole banana. Found the stem of the banana in my shake. Kept getting the little string pieces thinking celery ended up in my shake some how

Nice view , food good ,

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sundae

Terrible wait times, staff barely works and communication is terrible

GENERAL/REGIONAL MANAGERS PLEASE READ !! Was just my normal DQ experience up until I realized the smell from the sewer cap walking into the restaurant wasn’t even bad compared to the grown man that took my order. If it wasn’t for my daughter wanting that stupid drink so bad I would’ve asked him how he comes to work like that. Absolutely disgusting , I wouldn’t come to work smellling that bad if you paid me 10 cents an hour.

Atmosphere: 1

Food: 4

Service: 2

Recommended dishes: Sundae, Milkshake, Chicken Fingers

Person working front counter smells very bad. ruined my entire appetite

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Fries, Cheese Burger

Love this location but the man taking my order up front, smelled as if he hasn’t showered in weeks. won’t be coming back to this facility

Atmosphere: 1

Food: 5

Service: 1

The worker taking my order at the cash register was eating an order of chicken fingers and literally licking her fingers while taking my order. I’ve never seen something like it. Totally turned me off. I’m sure the health department would have issues with this. No ice in the soda machine. Wrong blizzard given. The tray they gave us with the food on was filthy. I will NEVER go back! I want to email corporate about this.

Atmosphere: 1

Food: 1

Service: 1

I went to the Transit road Lancaster New York location at 4:00 p.m. on 10/30/24. There were only two cars in line ahead of me but the one was waiting to order for over 12 minutes so I left the line to go inside to place my order. The lighting near the front area was not on so it was very dim. I ordered two medium blizzards which cost almost $16, and they didn't have any extras added to them. When my blizzard was handed to me the ice cream consistency looked very thin and liquidy, the other blizzard had a consistency that was a little bit better. When I mentioned the way the the ice cream looked the lady said that they were fine, apologized for the wait and then proceeded to say that they were behind with serving because they had a grill fire earlier in the afternoon. Even though she was polite she was being very dismissive about my comment regarding the ice cream consistency. I put the blizzards in my freezer as soon as I arrived home. This did not help improve the consistency of the ice cream even though I had my blizzard in the freezer 4 hours before attempting to consume. So I basically wasted $16 today.
Later in the day I was able to find the time the report of the fire was dispatched and it was at 13:40 hrs. Why was this business open if a fire occurred only a few hours earlier than the time of my visit?
The moral of this review is I won't be returning to this Dairy Queen location ever again.

Very good place for ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sundae

Didnt follow directions about what I asked for in my sundae and blizzard..took my order fast but I received my actual food 30 minutes later and the place was empty..disappointing.

Atmosphere: 3

Food: 1

Service: 2

Absolutely horrific … no none blunt way to put it.
Went to this Dairy Queen location to pickup 7 blizzards for my family & friends, and every single blizzard was pathetic; no toppings, straight ice cream, and tasted horrible. For $7~$9 dollars for a small~medium blizzard, I expect much MUCH better. Clearly additional training and/or quality control is needed.
I have been going to Dairy Queen’s for years, and this was by far my worst experience ever. Highly recommend avoiding this Dairy Queen’s location, especially if you plan on purchasing a blizzard. Do better Dairy Queen!

RUN! Line out the door, waited 35 minutes for food, workers sitting with their hands on their hips, workers sitting in the back while the restaurant is slammed. Horrible store

Atmosphere: 1

Food: 1

Service: 1

Place is usually crowded if you go after 8, especially in the summer. Ice cream prices are high ASF but I don't think that's unique to this particular establishment. Overall staff is usually pretty ok. Food is decent. Like I said only downside is usually the crowd. But if you go early there's usually never a line, in and out. I go here frequently.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pumpkin Pie Blizzard, Chili Cheese Fries

Not sure who i have to contact about this but a whole Large shake spilled in my car it cost me over 400 for interior cleaning all because dq drink trays are flimsy . So I won't be returning to dq unless I'm reimbursed for the cleaning and my time lost.

Atmosphere: 5

Food: 4

Service: 5

Food here is always hot and fresh and DELICIOUS! I love coming here!
Staff is super friendly always, and I've seen them do so well working against understaffing (just TWO PEOPLE?!! were able to deliver me the best burger I've ever had here? during a rush?)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pumpkin Pie Blizzard, Cheeseburger and Fries, Banana Split, Fries, Cheese Burger, Chicken Fingers