I would have given a different rating until it came to the end of our lunch. Recently, two of my friends and I went to Franks Grille for lunch. We had no wait time and the food was great. We each had separate checks. Upon reviewing our check we noticed that the price we were being charged for our meal was higher than what was stated on the menu. When we asked the server we got a “deal with it attitude”. “Prices fluctuate. We state on the menu that prices are subject to change (none of us had seen this notation on the menu). We can’t print new menus every month”. We told her we had never heard of this. She said “oh yes, all the restaurants are doing this.” and walked away. No apology or empathy at all – just “deal with it”. This was bothersome, especially the reply and attitude from the waitress. Upon further research this is what I discovered: New York Consumer Protection laws specifically General Business Law S 349 prohibit deceptive acts or practices in the conduct of business. Charging a different price than advertised on the menu, especially without warning, could be considered a deceptive practice. The menu generally constitutes the offer of the restaurant and by ordering from it, you are accepting that offer at the stated price. While some menus may include a disclaimer that prices are subject to change, this doesn’t automatically grant the restaurant the right to charge an unknown, higher price without informing the customer at the time of ordering. If prices have changed, the restaurant has a responsibility to inform customers before they order. This could be done through updated menus, stickers with new prices or verbal notification from the server. If you encounter a restaurant, that appears to be violating these rules by charging a different price than advertised without proper disclosure you can report it to the New York State Division of Consumer Protection.
Kenneth Horbett
Great Food - Great Service
Atmosphere: 5
Food: 5
Service: 5
richard
i took my two daughters there for lunch in july,2025..the beer battered fish fry was outstanding as were the salads...the waitress was very nice and polite..such a nice and pleasant luncheon we had..it was my first time there, but not my last time.
Atmosphere: 5
Food: 5
Service: 5
Don Hoag
Quite possibly the best beef on Weck I have ever had and I had the side of mashed potatoes that tasted like my grandmothers Overall very friendly service and friendly people don’t let the seating fool you there’s plenty more in the back not only is there plenty, but there’s plenty of roast beef there’s enough roast beef on one sandwich for three overall my favorite place to go to now
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef on Weck
Frank Licata
Great food service and atmosphere
Atmosphere: 5
Food: 5
Service: 5
Eric Rodak
Awesome wings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef on Weck, Chicken Wings
Zachary Dearlove
I was very impressed with my experience. The food was fantastic, the server was very friendly, and the area we sat in that wasn't the bar part was cute.
Wheelchair accessibility: From the patio yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackened Grouper Dinner
Stefanie Haas
Dined here tonight and the food and wait staff were great. The evening was pleasant until right before I left. First let me start that we were a party of 7, that had a reservation, placed a large food and drink order and waited patiently for over an hour for our food (it was a busy night for the restaurant and our order was large). After we completed our meal and paid the bill, 2 members of our group were getting our vehicles to pick us up at the door (one in our party has a disability). Upon waiting for our rides, an older man (I assume the owner?) approached the table and told us we needed to leave because they needed the table for another group. I was absolutely shocked by this request as I have never had a restaurant request this of a paying customer (who was clearly packing up to leave). We had not stayed there an excessive amount of time (especially considering how long our food took to get), we were patient and understanding with the wait on food, we were not disruptive and we were clearly making our way out. It’s too bad we were treated this way at the end of our evening. I was discussing with my husband earlier in the evening about coming back and trying other dishes but honestly, I don’t think that will be happening.
Atmosphere: 3
Food: 5
Service: 1
Lori Turner
Came here with a party of 7 and waited well over an hour for food. Was told by the old guy loudly in front of the other diners we needed to leave because they needed the table. We were waiting for my husband to pull up the car so my elderly disabled aunt with her walker could sit. Won’t be coming back.
Atmosphere: 1
Food: 3
Service: 1
Brian B
Always a great time here. Food is delicious as well.
Service was great, food was delicious except for the roast beef which was a bit stringy.
Mark ONeill
We went to Franks on a friday night glad we got there at 530, place really filled up. took my mom there on our visit to Buffalo. I had the open face roast beef, really good, my wife had a fish fry and my mom had the roast beef sandwich, all the food was very good! service was good as well. They have a rather large parking lot which is nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef on Weck, Open Faced Roast Beef Dinner, Beer Battered Fish Fry with Fries
Shirley Skulski
What restaurant doesn't serve prime rib med rare, or rare? Was very dissatisfied, said they couldn't serve it like that. Why
Stephen Wieczorek
For the second time our fish fries were scimpy and fried to a crisp. Shame on us for expecting better.
Atmosphere: 3
Food: 1
Service: 2
Chris Kaminski
Nice overall experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beer Battered Fish Fry with Fries
I would have given a different rating until it came to the end of our lunch. Recently, two of my friends and I went to Franks Grille for lunch. We had no wait time and the food was great. We each had separate checks. Upon reviewing our check we noticed that the price we were being charged for our meal was higher than what was stated on the menu. When we asked the server we got a “deal with it attitude”. “Prices fluctuate. We state on the menu that prices are subject to change (none of us had seen this notation on the menu). We can’t print new menus every month”. We told her we had never heard of this. She said “oh yes, all the restaurants are doing this.” and walked away. No apology or empathy at all – just “deal with it”. This was bothersome, especially the reply and attitude from the waitress. Upon further research this is what I discovered: New York Consumer Protection laws specifically General Business Law S 349 prohibit deceptive acts or practices in the conduct of business. Charging a different price than advertised on the menu, especially without warning, could be considered a deceptive practice. The menu generally constitutes the offer of the restaurant and by ordering from it, you are accepting that offer at the stated price. While some menus may include a disclaimer that prices are subject to change, this doesn’t automatically grant the restaurant the right to charge an unknown, higher price without informing the customer at the time of ordering. If prices have changed, the restaurant has a responsibility to inform customers before they order. This could be done through updated menus, stickers with new prices or verbal notification from the server. If you encounter a restaurant, that appears to be violating these rules by charging a different price than advertised without proper disclosure you can report it to the New York State Division of Consumer Protection.
Great Food - Great Service
Atmosphere: 5
Food: 5
Service: 5
i took my two daughters there for lunch in july,2025..the beer battered fish fry was outstanding as were the salads...the waitress was very nice and polite..such a nice and pleasant luncheon we had..it was my first time there, but not my last time.
Atmosphere: 5
Food: 5
Service: 5
Quite possibly the best beef on Weck I have ever had and I had the side of mashed potatoes that tasted like my grandmothers Overall very friendly service and friendly people don’t let the seating fool you there’s plenty more in the back not only is there plenty, but there’s plenty of roast beef there’s enough roast beef on one sandwich for three overall my favorite place to go to now
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef on Weck
Great food service and atmosphere
Atmosphere: 5
Food: 5
Service: 5
Awesome wings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef on Weck, Chicken Wings
I was very impressed with my experience. The food was fantastic, the server was very friendly, and the area we sat in that wasn't the bar part was cute.
Wheelchair accessibility: From the patio yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackened Grouper Dinner
Dined here tonight and the food and wait staff were great. The evening was pleasant until right before I left. First let me start that we were a party of 7, that had a reservation, placed a large food and drink order and waited patiently for over an hour for our food (it was a busy night for the restaurant and our order was large). After we completed our meal and paid the bill, 2 members of our group were getting our vehicles to pick us up at the door (one in our party has a disability). Upon waiting for our rides, an older man (I assume the owner?) approached the table and told us we needed to leave because they needed the table for another group. I was absolutely shocked by this request as I have never had a restaurant request this of a paying customer (who was clearly packing up to leave). We had not stayed there an excessive amount of time (especially considering how long our food took to get), we were patient and understanding with the wait on food, we were not disruptive and we were clearly making our way out. It’s too bad we were treated this way at the end of our evening. I was discussing with my husband earlier in the evening about coming back and trying other dishes but honestly, I don’t think that will be happening.
Atmosphere: 3
Food: 5
Service: 1
Came here with a party of 7 and waited well over an hour for food. Was told by the old guy loudly in front of the other diners we needed to leave because they needed the table. We were waiting for my husband to pull up the car so my elderly disabled aunt with her walker could sit. Won’t be coming back.
Atmosphere: 1
Food: 3
Service: 1
Always a great time here. Food is delicious as well.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service was great, food was delicious except for the roast beef which was a bit stringy.
We went to Franks on a friday night glad we got there at 530, place really filled up. took my mom there on our visit to Buffalo. I had the open face roast beef, really good, my wife had a fish fry and my mom had the roast beef sandwich, all the food was very good! service was good as well. They have a rather large parking lot which is nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef on Weck, Open Faced Roast Beef Dinner, Beer Battered Fish Fry with Fries
What restaurant doesn't serve prime rib med rare, or rare? Was very dissatisfied, said they couldn't serve it like that. Why
For the second time our fish fries were scimpy and fried to a crisp. Shame on us for expecting better.
Atmosphere: 3
Food: 1
Service: 2
Nice overall experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beer Battered Fish Fry with Fries
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