I came here to get a ice matcha latte and some donut holes. And had very little of my drink while driving on the highway to my first stop. I deliver packages. Which is why I was in Long Island because I pick them up from there and travel all the way back to Brooklyn. As I was about 40mins into my highway trip I had 1hr and 2 min to drive. I noticed my drink smelled and tasted a little funny. After taking a few more sips I noticed that my drink was spoiled. My stomach started to feel funny and I had to pull over safely and throw up. I am currently 5months pregnant and I haven’t thrown up since I was 3months pregnant and that’s from morning sickness. This was about 1:30-1:40pm on the highway!. I had to stop at a deli to get water and I had the person behind the counter smell the drink to make sure I wasn’t exaggerating and they also said it was spoiled. Smells like spoiled milk. I called the store to let them and the lady denied that it was spoiled. I told her something could have happened to it during transport or maybe they aren’t cleaning what ever that used to make the drink properly. I also explained to her that I am pregnant and that this could have turnt out very bad for me if I didn’t notice it when I did. She offered to make a new one I said absolutely not due to the fact that I cannot trust whether or not their utensils/ facility is clean enough for me while being pregnant and because I won’t be back in Long Island anytime soon since I pick up packages for deliveries here and there. I’ve never had this issue with DD BEFORE and I’ve been to many I’m a loyal customer and I also use my app so I have plenty of proof of me going to many locations and never had an issue with my iced matcha latte ever !
I will be calling my bank for a refund because this is absurd and as a business owner myself I have would have never served this quality of a drink to someone. I had to throw away the whole drink. A waste of money and potentially can get me sick and my baby sick as well. The way the lady handled the complaint was un empathetic to my pregnancy and my complaint. Do better at this location.
Atmosphere: 1
Food: 1
Service: 1
Jordan Newkirk
Great Service - best Dunkin’ Donuts in Nassau County
Nassau Mall - Dunkin Dounts ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Delilah Mendoza
***missing items too often****. This is my go to Dunkin’ Donuts, like minimum of 4 times a week, and even sometimes multiple times a day from grabbing before work and even my daughter ordering delivery home. The people are all very nice. My only problem is the constant missing items especially when ordering delivery. Every other dunkin I order from uses the big sealed bags so there’s no confusion on delivery drivers on grabbing multiple bags and drinks. The Uber driver is not supposed to search through the bags to make sure everything is there they should be sealed and fall on the workers. If this was a one time situation I would understand but it has happened a few times and luckily I live close enough to go get it but that defeats the purpose. It’s not just delivery. I ordered two egg white bites yesterday and the older gentleman gave me everything after looking at the receipt and said I was good to go but there was only one order in the bag. This has also happened before but because I’m usually running off to work I just deal with it but I’m cutting the cost of paying for these missing items. Other times I’m standing there and they stare at me like what are you waiting on it’s complete? And there’s no munchkins that I ordered and it’s usually like oh I’m sorry and they go get it. Just disappointing and frustrating because again the workers are all very nice, I just want what I pay for.
Atmosphere: 5
Food: 5
Service: 2
Henny LeBeau
While ill be glad they toasted my muffin. They didn’t butter it
Atmosphere: 5
Service: 1
Alexia Duiker
Just went in. Amin took my order. Made me and What? other customers wait over two minutes so he could do an online order. Then I ordered a coffee and asked for Splenda and sugar on the side and he said I was only allowed to have one because I was getting one coffee. And then he asked me three times if I wanted a doughnut when I said no every time. Very rude.
Russell Leecock
Best macchiato I've had in a long time, the espresso actually was strong. And they even had Bavarian cream munchkins which I didn't even know existed until today!
Atmosphere: 5
Food: 5
Service: 5
Seymour Burkettgaets
The service is incredibly fast, and the staff are friendly and efficient. They have a Bollywood-inspired aesthetic, which adds to the overall experience. Plus, when I complete their survey, I get a free donut!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich
Alyssa MB
Asked for a latte that was on the menu and they made it wrong. They just gave me a coffee. When I went back and asked if they could remake it, they gave me the same coffee but added whipped cream on it. Not what I asked for and not friendly service.
Atmosphere: 1
Food: 1
Service: 1
Thomas McNamee
If you get there early you get yesterday's left over donuts, muffins ETC. They are supposed to discard and write off the day before. This is a fact I saw them do it and the young girl admitted that they do it.
Delicious coffee drink that I tend to get a few times weekly using promos.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Munchkins Donut Hole Treats
Rebecca Lynne
The man who works here , maybe the owner and woman with glasses making the coffee are so rude! i ordered an iced latte and there were 4 icecubes in it, my drink was so warm when i politely asked them for a cup of ice bc my drink was still warm they said hold on and rolled their eyes, 5 min later i asked again and was told i needed to pay $1.09 for the cup of "extra ice" but they never even put the regular amount of ice in my coffee . rude, and coffee was garbage.
Atmosphere: 1
Food: 1
Service: 1
Christine Williams-Miller
My bagel was very skimpy on the cream cheese. I didn't enjoy it as much as usual for that reason.
Atmosphere: 4
Food: 3
Service: 4
Active 247365
Rudest people here, act like they don't need my business. Won't be coming here ever again.
Atmosphere: 1
Food: 2
Service: 1
Caribbean Girl
Went in for munchkins for my daughter ,waited a few mins no one was at the front until I had to call then he came out looking upset I “bothered “ him ,but friendly service I also got a bagel ,horrible not going back there !! Place is very
I came here to get a ice matcha latte and some donut holes. And had very little of my drink while driving on the highway to my first stop. I deliver packages. Which is why I was in Long Island because I pick them up from there and travel all the way back to Brooklyn. As I was about 40mins into my highway trip I had 1hr and 2 min to drive. I noticed my drink smelled and tasted a little funny. After taking a few more sips I noticed that my drink was spoiled. My stomach started to feel funny and I had to pull over safely and throw up. I am currently 5months pregnant and I haven’t thrown up since I was 3months pregnant and that’s from morning sickness. This was about 1:30-1:40pm on the highway!. I had to stop at a deli to get water and I had the person behind the counter smell the drink to make sure I wasn’t exaggerating and they also said it was spoiled. Smells like spoiled milk. I called the store to let them and the lady denied that it was spoiled. I told her something could have happened to it during transport or maybe they aren’t cleaning what ever that used to make the drink properly. I also explained to her that I am pregnant and that this could have turnt out very bad for me if I didn’t notice it when I did. She offered to make a new one I said absolutely not due to the fact that I cannot trust whether or not their utensils/ facility is clean enough for me while being pregnant and because I won’t be back in Long Island anytime soon since I pick up packages for deliveries here and there. I’ve never had this issue with DD BEFORE and I’ve been to many I’m a loyal customer and I also use my app so I have plenty of proof of me going to many locations and never had an issue with my iced matcha latte ever !
I will be calling my bank for a refund because this is absurd and as a business owner myself I have would have never served this quality of a drink to someone. I had to throw away the whole drink. A waste of money and potentially can get me sick and my baby sick as well. The way the lady handled the complaint was un empathetic to my pregnancy and my complaint. Do better at this location.
Atmosphere: 1
Food: 1
Service: 1
Great Service - best Dunkin’ Donuts in Nassau County
Nassau Mall - Dunkin Dounts ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
***missing items too often****. This is my go to Dunkin’ Donuts, like minimum of 4 times a week, and even sometimes multiple times a day from grabbing before work and even my daughter ordering delivery home. The people are all very nice. My only problem is the constant missing items especially when ordering delivery. Every other dunkin I order from uses the big sealed bags so there’s no confusion on delivery drivers on grabbing multiple bags and drinks. The Uber driver is not supposed to search through the bags to make sure everything is there they should be sealed and fall on the workers. If this was a one time situation I would understand but it has happened a few times and luckily I live close enough to go get it but that defeats the purpose. It’s not just delivery. I ordered two egg white bites yesterday and the older gentleman gave me everything after looking at the receipt and said I was good to go but there was only one order in the bag. This has also happened before but because I’m usually running off to work I just deal with it but I’m cutting the cost of paying for these missing items. Other times I’m standing there and they stare at me like what are you waiting on it’s complete? And there’s no munchkins that I ordered and it’s usually like oh I’m sorry and they go get it. Just disappointing and frustrating because again the workers are all very nice, I just want what I pay for.
Atmosphere: 5
Food: 5
Service: 2
While ill be glad they toasted my muffin. They didn’t butter it
Atmosphere: 5
Service: 1
Just went in. Amin took my order. Made me and What? other customers wait over two minutes so he could do an online order. Then I ordered a coffee and asked for Splenda and sugar on the side and he said I was only allowed to have one because I was getting one coffee. And then he asked me three times if I wanted a doughnut when I said no every time. Very rude.
Best macchiato I've had in a long time, the espresso actually was strong. And they even had Bavarian cream munchkins which I didn't even know existed until today!
Atmosphere: 5
Food: 5
Service: 5
The service is incredibly fast, and the staff are friendly and efficient. They have a Bollywood-inspired aesthetic, which adds to the overall experience. Plus, when I complete their survey, I get a free donut!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich
Asked for a latte that was on the menu and they made it wrong. They just gave me a coffee. When I went back and asked if they could remake it, they gave me the same coffee but added whipped cream on it. Not what I asked for and not friendly service.
Atmosphere: 1
Food: 1
Service: 1
If you get there early you get yesterday's left over donuts, muffins ETC. They are supposed to discard and write off the day before. This is a fact I saw them do it and the young girl admitted that they do it.
Atmosphere: 1
Food: 1
Service: 1
I like this dunkin donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Restaurantji Recommends
Delicious coffee drink that I tend to get a few times weekly using promos.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Munchkins Donut Hole Treats
The man who works here , maybe the owner and woman with glasses making the coffee are so rude! i ordered an iced latte and there were 4 icecubes in it, my drink was so warm when i politely asked them for a cup of ice bc my drink was still warm they said hold on and rolled their eyes, 5 min later i asked again and was told i needed to pay $1.09 for the cup of "extra ice" but they never even put the regular amount of ice in my coffee . rude, and coffee was garbage.
Atmosphere: 1
Food: 1
Service: 1
My bagel was very skimpy on the cream cheese. I didn't enjoy it as much as usual for that reason.
Atmosphere: 4
Food: 3
Service: 4
Rudest people here, act like they don't need my business. Won't be coming here ever again.
Atmosphere: 1
Food: 2
Service: 1
Went in for munchkins for my daughter ,waited a few mins no one was at the front until I had to call then he came out looking upset I “bothered “ him ,but friendly service I also got a bagel ,horrible not going back there !! Place is very
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts, Bagels, Munchkins Donut Hole Treats
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