Wendy's
3595 Hempstead Tpke, Levittown
(516) 731-0049
Recent Reviews
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See you Saturday
Atmosphere: 5
Food: 5
Service: 5
Service could be better at counter
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chili
Fast drive through and complete order.
Atmosphere: 5
Food: 5
Service: 5
Food here is good especially the hot fries with a cheese burger. The order came out fast.
Atmosphere: 5
Food: 5
Service: 5
Nice restaurant
Atmosphere: 5
Food: 5
Service: 5
I like Wendy's
Atmosphere: 4
Food: 4
Service: 5
I went through drive thru, and off the bat the cashier was really rude and pretty sure he was the manager, so a little surprising. That's besides the point I asked for a plain crispy sandwich and it came with everything on it. he also asked me for any sauce which I did and he gave me nothing. shoutout the manager great customer service wonder how your employees act based of that.
Atmosphere: 1
Food: 1
Service: 1
went in for breakfast but no one was wearing gloves while handling the food and were touching different surfaces/money. ended up not eating
Atmosphere: 1
I usually go to this Wendy's but the last time I was there i order my meal on the app and I asked for ranch for my chicken sandwich, they gave me such a problem about the charge for sauce - i was unaware of the change i was asking for more than one and it says the first sauce packet is on them the guy working finally gave to me, and was giving me an attitude i will never go to this location again i will go elsewhere
Atmosphere: 4
Food: 5
Service: 3
We go to Wendy's often, and this was the WORST experience ever. We had two coupons for the kid's meals for $1.99 each, but because it was after 9:00 PM, they tried charging us a higher price. Basic math shows us that two kid's meals at $1.99 each should be $3.98 plus tax, which would be around $4.50 including tax. First they tried charging us over $6 for both meals, then the manager came over, and she tried charging us $5.20 for both meals. She said that the computer bases the discount on the discounted price of $2.99 per meal, which is their special offer before 9 PM. But because it was about 9:10 PM, the computer couldn't calculate the discount properly based on the regular price.
We kept explaining to the manager that $1.99 x 2 = $3.98 plus tax, but she said that $5.20 was the best she could do. She refused to fix it, and even threatened to call the police because we wouldn't accept her overpriced final decision.
In addition, we had a previous meal that we had purchased just prior to this one that had used an app coupon for Free Fries. She gave us our money back for that meal, but stole our coupon for the Free Fries because it never reappeared on the app after the refund, so we couldn't even go to a different Wendy's location.
The manager refused to give us her name and a corporate phone number. She told us to find it ourselves. Several other employees joined in with the manager, refusing to honor the coupons, telling us to leave, and threatening to call the police. I hope Wendy's has a video of the incident for corporate to watch so they can see that we were not rude to them, but they were extremely rude to us.
We left with no food, a missing app coupon, a threat of calling the police, and a whole lot of anger and aggravation. If this is how Wendy's treats their customers, we will NEVER go back to that Wendy's again, and might even stop going to Wendy's everywhere.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Charged me 5$ after I bought 55$ in food for sauce very nasty people
Atmosphere: 1
Food: 1
Service: 1
I ordered a #6, I asked for some honey mustard, the woman asked for 50 cents.. are you kidding me, they say only nuggets and tenders. I have fries. Well I guess ill go to bk and have it my way forget these people
Atmosphere: 1
Food: 1
Service: 1
I’m standing here waiting for a mobile order and there was a older gentleman waiting and he even said excuse me and the staff just looked at him and ignored him twice and started speaking Spanish to each other. So the older gentleman ended up just leaving. It also took them almost ten minutes to a knowledge me.
Atmosphere: 3
Food: 4
Service: 2
The manager would not give me her first or last name has been extremely rude to me on several occasions I live in the neighborhood and frequent the place regularly. She refused to serve me because I didn’t appreciate the way she was speaking to me and again, nor would she give me her first or last name I will escalate this as far as I possibly can with Wendy’s because the way that you treat her customers is unacceptable and if I’m one example, they’re losing themselves a lot of money having this person as a manager. Additionally the same manager would tell me they were closed when the hours on the door and website indicated otherwise. I also waited to see if other customers were served who were of other ethnicity then Caucasian which I am. The manager is not of another ethnicity and I feel like I’m being racially discriminated against . I do not recommend ever going to this Wendy’s go to the McDonald’s down the block. I will escalate this matter as high as I can because of the flagrant attitude and possible discrimination.
Atmosphere: 1
Food: 1
Service: 1
Fresh tasting burgers, good fries new coffee drinks
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