Chipotle Mexican Grill
3852 NY-31, Liverpool
(315) 622-4973
Recent Reviews
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Ordered a pick up it was 15 minutes late. Stood around seven people in their store. Doing absolutely nothing place a joke. Food actually sucked too.
Much like most of the other posts I’m reading the mobile ordering here is atrocious. On multiple occasions, I have ordered pickup and arrived 10-15 minutes past the pickup time and had to wait another 10 minutes while they make orders for the people that are arriving. Finally someone comes to ask my name. They don’t even go to check and go to make another order from another customer in line. I waited until they served 5 people that arrived after me. Then a second person asked my name and surprise my food was done and cold. Not coming back here as this has happened probably a half dozen times now.
Atmosphere: 1
Food: 5
Service: 1
Really… I ordered this for my pregnant wife and this is what they made. Not only is it half full, it’s missing half of the toppings I ordered too. This place has become such garbage and low quality!
Atmosphere: 1
Food: 1
Service: 1
Busy place, some confusion over order but it was taken care of with no problems.
Atmosphere: 4
Food: 5
Service: 4
Got last minute dinner for the fam to go last friday night and was pleasantly surprised! My chicken was great, tender, flavorful. The rest of the meals were good too.
On service: the guy took the bay leaf out of my rice instead of just moving along. I thanked him. Every other time i order from this location we have at least one bay leaf. Thank you for elevating service!
Atmosphere: 4
Food: 5
Service: 5
The service is very good and the staff are super nice. This was the best chipotle I’ve ever had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Kids Meal Chicken Bowl, Kid's Build Your Own, Quesadilla, Chips, Large Chips & Large Queso Blanco
Always dirty at this store, trash is ALWAYS overflowing. There are never clean tables, chairs, floors, etc.. There is never any silverware and the brisket (which is 4 dollars more) is just chunks of fat, not worth the extra charge. Ordered extra fajita veggies on my burrito bowl and got exactly 2 uncooked pieces of onion and exactly 2 uncooked pieces of green pepper.. I keep giving this store chances and they keep disappointing me. I don't think i will be returning to this location period.
Atmosphere: 1
Food: 2
Service: 3
Horrific experience. We waited an hour and a half for our order after the scheduled pickup time AND they forgot the milk and chips in our child’s kids meal.
Atmosphere: 1
Food: 1
Service: 1
I try to do reviews after a few trips, so one experience doesn't skew everything. You would think a Chipotle with a very long line would mean good things. However, I've been to this location 3-4 times now and every time, it hasn't been great. Always, half the chips in my bag are completely stale, like they've been sitting out for a day or two. Also, because of the long order line, and pickup line, a lot of disgruntled customers that just make for a bad atmosphere and experience. And it really doesn't seem to bother the staff or the manager. They just let things happen. Other than the chips, the food is all the same, but I've never spent so much time inside a Chipotle, when I wasn't eating there. This location just takes too long on everything.
Atmosphere: 2
Food: 2
Service: 3
I just started going to this chipotle since I recently moved here, and its one of the cleanest chipotles ive ever been too. The service is good and the servings sizes are always big and not scampy.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
I had ordered a bowl yesterday, and it was one of the best chipotle bowls I've ever had. They were swamped, but the food was delicious nonetheless.
It was so good that I went back today. I ordered the exact same bowl and it just is awful. The fajita veggies taste like the grill top, and some pieces of the chicken have so much salt in them my eyes are watering, and there was a very small amount of cheese on half the bowl.
Unfortunately this location just seems unreliable for the quality of the meal you're going to get.
Atmosphere: 4
Food: 2
Service: 4
Nice flavor, food was cold!
Updated review: 9/20/24.
Ordered online and my order was ready long time after. I understand they were busy, but why was my bowl fill only half way? Why did I get $7 worth of food when I paid $15? There literally 3 small pieces of meat and bunch of cheese. Almost no rice, little beans and no lettuce as I ordered. I did not have the time or energy to go back and return this, but certainly I’m extremely disappointed and feel robbed.
Atmosphere: 1
Food: 3
Service: 1
Worst place I’ve ever ate from in my whole life . Ordered my bowl on the app went there to pick it up wasn’t there they had my wait for an hour for my order mean while it was on the counter the whole time getting cold and there excuse was they didn’t have my drink
Atmosphere: 1
Food: 1
Service: 1
I love having His hair hanging over my food as he makes it with huge attitude. Should have some hair regulations serving food to people. And maybe they should teach him to stop giving attitude. Or he gonna keep getting attitude back from me 🤷♂️. All tables are dirty and when we asked to get a wipe so we can clean out self. They said we will be right there. Waited 10 min. Food was cold by then
Atmosphere: 2
Food: 3
Service: 1
Just left this Chipotle 20 minutes before they close and I have never had a better experience anywhere in my life ever. Charles, Alaina, Zach, and Carter were the most genuine people I’ve ever met in my life. It absolutely made my entire week to talk to them for 10 minutes with so many laughs. The service was absolutely incredible and they are so kind. If you’re questioning whether or not this Chipotle is the right choice for you, IT IS. Never going to a different location ever again. Love this!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
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