KFC
3821 NY-31, Liverpool
(315) 652-1036
Recent Reviews
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So this is the third time I've been to this particular KFC. Horribly understaffed. People are standing around waiting to order their food and it's dinner hour . It's ridiculous. Always on Tuesday when they have their special. They're biggest mistake was closing a nearby KFC forcing people to go out of their way and wait. Normally I let it slide but sadly not today
Atmosphere: 1
Food: 1
Service: 1
A problem was handled very graciously. Well done.
Atmosphere: 3
Food: 4
Service: 5
We ordered, well, tried to, that early, they should of had Xtra crispy but nope. As we were waiting we looked around, tables dirty, floor & good thing we didn't get a fountain drink, dirty, flies. Ol' Cornell rolling around in his grave.
Atmosphere: 1
Food: 1
Service: 1
The store is understaffed, so the food may take a while to get to you. But it is very good
Atmosphere: 4
Food: 5
Service: 4
Was trying to order on the phone and lady was very rude. She asked where I was from and when I responded she said “whatever.” I then tried ordering and she hung up the phone. Wouldn’t recommend.
Atmosphere: 1
Service: 1
Worst web site to order. Doesn't work half the time. Need a better way to order.
Atmosphere: 2
Food: 2
Service: 2
The employees at this location are very racist and rude. They could definitely use some diversity training, a reality check, and maybe a lesson in basic human decency. Manners clearly didn’t make it to the staff meeting. Such a shame!!!
I checked hourson google before going, closed more than 2 hours early or open hours out of date.
Atmosphere: 1
Food: 1
Service: 1
The gentleman who took my order [at 1o:30 was very friendly and professional. Hard to get employees like him!
Atmosphere: 5
Food: 5
Service: 5
Asked for a meal and she charged each item separately. And I asked for a plain sandwich and it came with everything on it. Didn't get my sauces either. Horrible place
Restaurantji Recommends
My husband ordered a family meal with chicken, mashed potatoes and mac&cheese. The food itself was good…what we actually got. He has also ordered chicken and waffles, as well as a famous bowl. When ordering, the person taking the order acted like my husband had worked there and knew the menu by heart, not asking what sides were wanted or if a meal was wanted. Once he got home, he noticed that the famous bowl and chicken and waffles were missing. Called the place, the person who answered was very snotty and acted like he was stupid. We did confirm where the chicken and waffles were, but she didn’t seem even slightly bothered that the famous bowl was missing, didn’t even say goodbye. Mind you, we were very polite on the phone. We usually have issues with them, but this was the last straw. Definitely going to a different one next time.
Food: 4
Service: 1
I ordered a 10 peice meal with extra crispy chicken they gave me greasy original recipe! mashed patatoes and gravy the gravy was water in a cup also cole slaw and biscuits were hard as a rock.the employees know they arent giving you what you order and the food is horrible and they don't care ! I will never buy food from this restaurant again ! and I don't suggest going here to anyone
I ordered two 3 piece tender meals with mashed potatoes and gravy with 2 side's of Coleslaw after waiting 30 minutes they brought the order I asked if there was mashed with gravy in the boxes
Told yes. Drove 10 .miles home 1 meal had tenders with mashed the other had tenders and Coleslaw and 1 extra Coleslaw in a bag
Atmosphere: 1
Food: 2
Service: 2
Absolutely horrible. Tried to give us the wrong food Twice. Finally got our order and we're missing silverware fries and and kinds of sauce. Will not be coming back
Atmosphere: 1
Food: 2
Service: 1
Hands down the worst kfc around. No matter if i go in person or order for delivery the order is never correct and is always missing something i order that i paid for. Done giving this place benefit of the doubt and wont be ordering again
Atmosphere: 1
Food: 3
Service: 1
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