I have gone to this KFC for pickup orders three times in the last year. The restaurant is usually empty and there usually are 2-3 employees working. I try to arrive for the estimated time given by the website, but I usually have to wait for another five minutes, one time I had to wait for ten as they had not started the order yet. The food is good, but every single time I get home with the order, we have not gotten the extra biscuits we ordered. They're not the most expensive things we order, but it is notable to be batting zero for three. The restaurant is adequate in cleaning, I do not worry about my health or comfort while present. The temperature of the restaurant tends to skew cold, in both summer and winter. Overall, it might be better to eat in person to guarantee your order.
Atmosphere: 4
Food: 4
Service: 2
Matthew Lam
Food is great, IMO. Pretty standard for KFC, and I know some folks will shout praise about Popeyes being better, but I think KFC's Extra Crispy is really good. Just say no to Original Recipe. 🙃
Inside is very nicely decorated, and always clean. Photo attached of the main counter area. The wet floor signs are there because there were 4 inches of snow that day, though I suppose some might argue they should get some floor mats instead. But it seemed fine.
Service wait time can be hit or miss. Usually I'm not waiting too long (less than 5 mins), but other times there's a long delay. The last time I was there, I ordered a dinner chicken bucket online in advance (5PM on a Saturday) and it said my food should be ready in ~25 minutes. I showed up a little past the estimated time, waited as they took someone else's order, and then they told me my food was still cooking. But then I waited another 30 minutes before they finally brought it out. Yeesh.
I guess it was kinda busy (?), but in the 30 minutes I was waiting there 2 people got their orders ahead of me, plus another 2 I think in the drive-thru. I know fried chicken isn't as fast as microwaving burgers, but waiting a full hour for food is still rough. Be wary of when you order and/or be prepared for a wait, I guess.
Parking: 10+ convenient spaces in front, plus it wraps around for the drive-thru.
Atmosphere: 5
Food: 5
Service: 3
E B
My girlfriend and I had went through the drive thru, ordered a family meal and the food was the best!! It's been a long time since we got KFC, we were impressed!!
Atmosphere: 5
Food: 5
Service: 5
Scott Szpak
Terrible place to get fast food. No people in line 2 different employees told me to hang on a minute 10 minutes later finally took my order. Got to the window paid she didn't have enough change took another 5 minutes to get my change.then I get home and they had my orders messed up. Unbelievable missing food. I will never return again. KFC you lost my business. The employee's don't deserve to get paid what they get now a days.
Food: 3
Service: 1
Ronald Rabideau
It has been a long time since I was here. The food tasted good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Side Mac and Cheese
Grace
If you are too busy to man your drive-through, make a note. I have 30 minutes of lunch. Waiting in line for no one to answer and calling 3 times with no answer is not acceptable. I've worked in a majorly understaffed food service, and I made sure my customers were informed they were seen and just needed to wait. I've wasted 10 minutes waiting for no one. They are taking orders inside, but not at the drive-through. If you can't do both, do us a freaking favor and shut down the drive thru. It's fast food, not a sit-down restaurant. Them being understaffed doesn't mean they just ignore the phone and people outside to tend to people inside only.
Atmosphere: 1
Food: 1
Service: 1
Tomuria
Stop serving your customers partially still raw chicken tenders.
This is the third time!
Breonna Earsley
Horrible service and rude
John Gerhart
Food is good prices are high
Atmosphere: 3
Food: 4
Service: 3
mario 156
I go there alot today is horrible she asked what I wanted I wanted 3 meals she keeps on repeating the same thing I got my order Togo they missed the 10 chickens nuggets rather go the one in 31 never again
By far worst KFC location in and around the city of Syracuse NY. Gave me an incorrect item size and the soggiest chicken sandwich, and didn’t even put pickles on it just a ton of mayo. Like ??
Atmosphere: 1
Food: 2
Service: 1
ena herovic
If I could give this place 0 starts I would. Went in at 9:30 they close at 10. Ordered TWO ORIGINAL TWO PIECES one with side of fries the other with mashed potatoes but gravy on side. I also ordered an extra fry. They tell me to pull up because they're making "fresh" fries. I pull out into the parking lot as I was the only car there they were not busy. They gave me my food I live down the street soon as I got home I realized my food was in ONE BOX and one small bag. THEY PUT MY 2 TWO PIECE in the same box with NO FRIES and only one side which was mashed potatoes with TONS OF GRAVY. It was 9:43 by the time I got home. I called. They hung up on me three times after it rings all the way. So I PAID FOR FOOD THAT I DIDNT ASK FOR. I PAID FOR MY FRIES I NEVER GOT THAT CAME WITH ONE OF MY TWO PIECES. And everything was pushed into the same box!!! SO FOUR TWO PIECE IN ONE BOX W MASHED W GRAVY AND A SIDE OF FRIES IN A BAG ON ITS OWN. Now they will not answer but we live two minutes away so my fiance left w the receipt as this ISNT THE FIRST TIME IT HAPPENED!!! I HATE LEAVING REVIEWS I KNOW HOW IMPORTANT THEY ARE BUT THIS IS JUST WRONG. They get paid to stay til 10 so why are they rushing me with missing and incorrect food that I paid for at 9:30? Than to blatantly hang up . Will update review after my fiance comes back w our food as they did the same thing last week TWICE and I just took my loss. These people are ridiculous
Starlet Lebrun
Got the big box meal number 8 which comes with 3 Pcs of chicken. And only got 2 Pcs. Counting must not be their strong suite. Extra crispy was extra soggy and felt like I was eating grease instead of chicken. But hey at least there was not a fight going on in the kitchen this time. Small steps I guess.
Atmosphere: 1
Food: 2
Service: 1
Eric H
Chicken was overcooked got there at 530p, we were the only ones in line, now I know why. Got the 8 pc family and the Chicken was almost jerky ended throwing it out waste of $30, won't be going back
Atmosphere: 3
Food: 2
Service: 3
Patty Flanagan
I just stopped and got a box of ten apple puffs. They put ten of them right out of the grease in a small nugget box. They were about 1/4 of an inch high and so greasy it took 4 paper towels to dry them out enough to try. This is the second thing I have purchased at this new location. The other was a 2 piece white meat chicken meal that was dried out and tasted like it was cooked the day before. I love KFC but I will never go to this store again.
I have gone to this KFC for pickup orders three times in the last year. The restaurant is usually empty and there usually are 2-3 employees working. I try to arrive for the estimated time given by the website, but I usually have to wait for another five minutes, one time I had to wait for ten as they had not started the order yet. The food is good, but every single time I get home with the order, we have not gotten the extra biscuits we ordered. They're not the most expensive things we order, but it is notable to be batting zero for three. The restaurant is adequate in cleaning, I do not worry about my health or comfort while present. The temperature of the restaurant tends to skew cold, in both summer and winter. Overall, it might be better to eat in person to guarantee your order.
Atmosphere: 4
Food: 4
Service: 2
Food is great, IMO. Pretty standard for KFC, and I know some folks will shout praise about Popeyes being better, but I think KFC's Extra Crispy is really good. Just say no to Original Recipe. 🙃
Inside is very nicely decorated, and always clean. Photo attached of the main counter area. The wet floor signs are there because there were 4 inches of snow that day, though I suppose some might argue they should get some floor mats instead. But it seemed fine.
Service wait time can be hit or miss. Usually I'm not waiting too long (less than 5 mins), but other times there's a long delay. The last time I was there, I ordered a dinner chicken bucket online in advance (5PM on a Saturday) and it said my food should be ready in ~25 minutes. I showed up a little past the estimated time, waited as they took someone else's order, and then they told me my food was still cooking. But then I waited another 30 minutes before they finally brought it out. Yeesh.
I guess it was kinda busy (?), but in the 30 minutes I was waiting there 2 people got their orders ahead of me, plus another 2 I think in the drive-thru. I know fried chicken isn't as fast as microwaving burgers, but waiting a full hour for food is still rough. Be wary of when you order and/or be prepared for a wait, I guess.
Parking: 10+ convenient spaces in front, plus it wraps around for the drive-thru.
Atmosphere: 5
Food: 5
Service: 3
My girlfriend and I had went through the drive thru, ordered a family meal and the food was the best!! It's been a long time since we got KFC, we were impressed!!
Atmosphere: 5
Food: 5
Service: 5
Terrible place to get fast food. No people in line 2 different employees told me to hang on a minute 10 minutes later finally took my order. Got to the window paid she didn't have enough change took another 5 minutes to get my change.then I get home and they had my orders messed up. Unbelievable missing food. I will never return again. KFC you lost my business. The employee's don't deserve to get paid what they get now a days.
Food: 3
Service: 1
It has been a long time since I was here. The food tasted good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Side Mac and Cheese
If you are too busy to man your drive-through, make a note. I have 30 minutes of lunch. Waiting in line for no one to answer and calling 3 times with no answer is not acceptable. I've worked in a majorly understaffed food service, and I made sure my customers were informed they were seen and just needed to wait. I've wasted 10 minutes waiting for no one. They are taking orders inside, but not at the drive-through. If you can't do both, do us a freaking favor and shut down the drive thru. It's fast food, not a sit-down restaurant. Them being understaffed doesn't mean they just ignore the phone and people outside to tend to people inside only.
Atmosphere: 1
Food: 1
Service: 1
Stop serving your customers partially still raw chicken tenders.
This is the third time!
Horrible service and rude
Food is good prices are high
Atmosphere: 3
Food: 4
Service: 3
I go there alot today is horrible she asked what I wanted I wanted 3 meals she keeps on repeating the same thing I got my order Togo they missed the 10 chickens nuggets rather go the one in 31 never again
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
By far worst KFC location in and around the city of Syracuse NY. Gave me an incorrect item size and the soggiest chicken sandwich, and didn’t even put pickles on it just a ton of mayo. Like ??
Atmosphere: 1
Food: 2
Service: 1
If I could give this place 0 starts I would. Went in at 9:30 they close at 10. Ordered TWO ORIGINAL TWO PIECES one with side of fries the other with mashed potatoes but gravy on side. I also ordered an extra fry. They tell me to pull up because they're making "fresh" fries. I pull out into the parking lot as I was the only car there they were not busy. They gave me my food I live down the street soon as I got home I realized my food was in ONE BOX and one small bag. THEY PUT MY 2 TWO PIECE in the same box with NO FRIES and only one side which was mashed potatoes with TONS OF GRAVY. It was 9:43 by the time I got home. I called. They hung up on me three times after it rings all the way. So I PAID FOR FOOD THAT I DIDNT ASK FOR. I PAID FOR MY FRIES I NEVER GOT THAT CAME WITH ONE OF MY TWO PIECES. And everything was pushed into the same box!!! SO FOUR TWO PIECE IN ONE BOX W MASHED W GRAVY AND A SIDE OF FRIES IN A BAG ON ITS OWN. Now they will not answer but we live two minutes away so my fiance left w the receipt as this ISNT THE FIRST TIME IT HAPPENED!!! I HATE LEAVING REVIEWS I KNOW HOW IMPORTANT THEY ARE BUT THIS IS JUST WRONG. They get paid to stay til 10 so why are they rushing me with missing and incorrect food that I paid for at 9:30? Than to blatantly hang up . Will update review after my fiance comes back w our food as they did the same thing last week TWICE and I just took my loss. These people are ridiculous
Got the big box meal number 8 which comes with 3 Pcs of chicken. And only got 2 Pcs. Counting must not be their strong suite. Extra crispy was extra soggy and felt like I was eating grease instead of chicken. But hey at least there was not a fight going on in the kitchen this time. Small steps I guess.
Atmosphere: 1
Food: 2
Service: 1
Chicken was overcooked got there at 530p, we were the only ones in line, now I know why. Got the 8 pc family and the Chicken was almost jerky ended throwing it out waste of $30, won't be going back
Atmosphere: 3
Food: 2
Service: 3
I just stopped and got a box of ten apple puffs. They put ten of them right out of the grease in a small nugget box. They were about 1/4 of an inch high and so greasy it took 4 paper towels to dry them out enough to try.
This is the second thing I have purchased at this new location. The other was a 2 piece white meat chicken meal that was dried out and tasted like it was cooked the day before. I love KFC but I will never go to this store again.
Food: 1
Service: 3
Loading...