Wendy's

7925 Oswego Rd, Liverpool
(315) 622-2231

Recent Reviews

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Serena McPherson-Mau

I thought I would never make a review about this Wendy’s but here I am. 9/27/25 I went out for a quick dinner with my husband and thought what else but Wendy’s. It’s been a whole. Arriving I noticed a sign about re opening. Didn’t know I was away that long. The first sign that it wasn’t going to go well was the screen being broken. The second was that whoever was manning the drive in had no idea how to communicate that she got your order. As the screen did not work and there was no “yes, anything else ?” Just met with silence. That was a sour taste. Considering some of the order was specialized like spicy and no veggies. We were met with “yeah I got it !” We get to the window and are asked to repeat the drink for the order. So apparently. No. She did not get it. When handed the food we always check and good thing we do because the sandwhich had veggies and was not spicy. So she said sure ! And told them to re make the sandwhich. We are handed a bag and told that it’s a spicy mo veggie. Then told to pull forward. Which is weird as we would have had all the food at this point. So pulling forward I check the bag handed to us and it’s a random baked potato. At this point I’m taking the free gift. Finally got the sandwhich and went home. Only to find a BUG IN OUR FOOD. 0/10 never going back to that Wendy’s again

lfcemma

Went for first time with my family. Kids meals were great. Vegetarian meal was great. Burgers were delicious. Wasn’t too expensive either.

Somer Fox

I don’t like leaving bad reviews, however, I feel this location earned one. The most pleasant thing at this location was the construction. Went in with my Mother to grab lunch before going out of town. Stood at the counter for about 5 minutes without an employee even acknowledging I was there, my Mother had to go sit down. I was finally able to place an order. While I was getting our drinks, I turned to the counter to see if the food was ready. Our food was sitting on the counter, nobody had let me know. Zero customer service, and appears management doesn’t think customer service is necessary. Will not return to this location ever again.

Atmosphere: 1

Food: 4

Service: 1

glenn pallas

I stood at the counter.
Waiting for somebody to help me.4 people looked at me.Nobody offered to help me but I left I give them negative four stars

John Crane

Dave's single tasted salty

Atmosphere: 3

Food: 2

Service: 3

Jules Games

We’ve only been here twice, and both times were frustrating. On our most recent visit, two employees were filling our order but barely communicated with each other. They seemed unsure about what they had already packed and were guessing as they went. When we noticed some items were missing and brought it to their attention, instead of listening, the woman got annoyed and defensive. She blamed us and claimed we hadn’t ordered those items, even though they were clearly listed on the receipt.

The first time we came, my brother, who has a dairy allergy, ordered a burger and specifically said no cheese. We had to return it three separate times because they kept putting cheese on it. Even after the third time, when we checked the burger before leaving, it still had cheese. It was just careless and honestly kind of shocking.

Atmosphere: 1

Food: 1

Service: 1

Nick Deyoe

Why there thr drive thru, and I barely go to Wendy’s. The person in window first off had AirPods on while on the job and had to ask THREE times for a tray for my 3 frosties! And gave me no receipt. She rolled her eyes when I asked her for a tray and as. I was verifying my order with her. Gave me attitude over the headset because I was wording my frozties by their name. I said VANILLA med Oreo brownie. She said so “you don’t want the brownie? I said yeah the one with the meal is right as well the strawberry. But didn’t deserve the attitude from a person who with AirPods I. IN DRIVE THRU! I worked at Mcd as a manger and ghags unacceptable!! She has no name tag either!! Ordered the new fego meal with 3 friaries. July 12 2025 at abiyt 5-5:15 and 5:20.

Atmosphere: 3

Food: 5

Service: 2

T B

How does this place stay open? Between the food quality, the employees attitude and the ridiculous prices. Wow, just wow.

Atmosphere: 1

Food: 2

Service: 1

Brian Moon

Wendy's meal deal: hamburger, fries, drink $15 really????

Atmosphere: 3

Food: 3

Service: 2

Michael Boardman

Food itself is good. However the wait time is atrocious. Have been in the area twice visiting my mom while she’s in the hospital, and both times we’ve waited 20+ minutes for two simple burgers. All the while, everyone who comes in after us is served and given their food well before us. I don’t know if it’s a staffing issue, a communication issue, or whatever else, but it’s ridiculous. Not even an apology for any delays from the staff.

Atmosphere: 3

Food: 4

Service: 1

Ann Krzykowski

Counter staff refused ice & water to individual unless he paid $3 plus !!!! Here we are in a heatwave and WHAT REALLY water….. help a guy out

Kathryn Pierson

Old, dirty building. Nasty incompetent staff.

Atmosphere: 1

Food: 1

Service: 1

bradley bennett

Just ordered online for pickup, three kids meals a single combo meal and a grilled chicken wrap meal, could not find the order ticket then after they found it, an hour and 15 minutes to get the food, I asked for a refund and they said we're making it right now, after all that still missed a drink, a frosty and the fries for a meal. Will not be back ever

Atmosphere: 1

Food: 4

Service: 1

Jeremy Caplette

Chain restaurant

Atmosphere: 3

Food: 3

Service: 5

Tami Gray

The first time I got food there it was good. The second time I got fries and they tasted like the oil hasn't been changed in weeks like the oil was burnt or something. I don't know how to describe it. They were nasty!!!

Atmosphere: 2

Food: 2

Service: 2

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