Whenever I come to this location, the order is wrong and they are super slow. When I request they remake the drink, they get very mad and just dump the contents of the drink in the sink and remake the drink in the same cup so the flavors off since the old syrups are still in there. I went today and not only was the drive thru person rude and slow but she really didn't want to fix my drink. I let her know that I never said I wanted mocha in my drink and she said she would correct it at the pickup section. But the drink can with mocha and whip cream anyways like?? Then she remade the drink with the SAME MISTAKES. She was so slow that I did not want to wait again for her to attempt to make my drink right so I left. The other drink was made incorrect too as they did not add peppermint. When we asked later on, they said they didn't have peppermint sooo y sell it to us and charge us? I always get incorrect orders here but usually they make it right on the 2nd try but omg they are getting worse. Absolutely terrible all around. This location needs to be investigated because how did they get hired???
Atmosphere: 1
Food: 1
Service: 1
Betsy Galarza
I’ve never taken the time to write a review about Starbucks 💫🌟☕️, but I feel compelled to share my experience. While enjoying my beverage and a snack, I glanced up and was appalled by the air conditioning vents, caked in thick dust. It’s hard to believe that this establishment hasn’t addressed such an obvious cleanliness issue, especially considering that dust is circulated every time the AC kicks in. Additionally, this location seems to have an obsession with sugar. I prefer my drinks unsweetened so I can enjoy a pastry without overwhelming sweetness. Despite my repeated requests for no sugar, it’s consistently added to my orders. I’ve reached out to Customer Service, and while they assure me they’ll notify the management, no proactive measures are taken, such as issuing credits or adding points to my account. This is the unfortunate reality of Starbucks 💫🌟☕️ nowadays. While their widespread locations offer convenience, it's disheartening to witness a decline in customer service. In contrast, the Garden City branch operates seamlessly; the staff is friendly, drinks are made correctly, and there’s a plentiful selection available. Unfortunately, that’s not the case in Lynbrook, where the service is lacking. Management should investigate these locations, as they are clearly not functioning at their best. Just a heads-up—if you’re not vigilant about your drink at the time of pickup, you might find yourself regretting it once you’re a few miles away, realizing it’s not worth the hassle to return.
Atmosphere: 1
Food: 1
Service: 1
Gennaro Ferraro
Always a long wait, orders are wrong and unfriendly. Good location.
Service: 1
Virginia
2 bathrooms and both out of service.
Atmosphere: 1
Sadie Imanuel
Debated writing this because well, its Starbucks, but I feel like I'm losing my patience with this location. I really only go to this location because its close to my gym, but they are by far the slowest Starbucks I've been to. Even when I place a mobile order in advance, I'm still waiting another 15-20 minutes for my order. The staff is extremely rude and has no sense of urgency. My final straw was yesterday. When I got into the store I realized I accidentally placed my mobile order to the location near my job. When I mentioned this to the barista, I told her I messed up and even offered to reorder/pay again. She nastily asked me what the drink was and then made the wrong thing. When I asked her to fix it she scoffed and rolled her eyes and proceeded to slam things around. None of the employees seem to be very pleasant at all.
Service: 1
Mona Fayed
I am not surprised that they got low rating at all if the employee can’t follow the simplest orders light ice please of course the horribly taste was brown sugar oat shake there were no sugar at all was like super cold drink with 0 flavor
Atmosphere: 1
Food: 1
Service: 1
Chantel Burke
Not good customer service.
Atmosphere: 1
Food: 1
Service: 1
adianna ortiz
This place takes longer than most locations even when they aren’t busy. U went inside because I ordered my drink ahead of time on the mobile app and still waited 15 min for one drink. I get it if they are really busy but they weren’t moving with any sense of urgency.
Andrea “Dre'a” Campbell
Good as usual. Tasty egg bites and coffee cake 😋
Atmosphere: 5
Food: 5
Service: 5
Tania Lopez
Poor customer service. Some of the employees working the weekday early shift drive thru seem miserable. Lack politeness.
The baristas always say good morning to me when I walk in! Super nice
Atmosphere: 5
Food: 5
Service: 5
Botir Badriyev
I will say they’re need to smile more. Atmosphere are as if to a funeral
Atmosphere: 1
Food: 5
Service: 1
NylahNoel
I am very disappointed today because earlier I came to Starbucks just for one of the employees to be rude and unprofessional. I come here almost everyday since it’s right next to my house. Don’t get me wrong the drinks are amazing but the customer service could be way better. Let’s do better for 2025 please!
Whenever I come to this location, the order is wrong and they are super slow. When I request they remake the drink, they get very mad and just dump the contents of the drink in the sink and remake the drink in the same cup so the flavors off since the old syrups are still in there. I went today and not only was the drive thru person rude and slow but she really didn't want to fix my drink. I let her know that I never said I wanted mocha in my drink and she said she would correct it at the pickup section. But the drink can with mocha and whip cream anyways like?? Then she remade the drink with the SAME MISTAKES. She was so slow that I did not want to wait again for her to attempt to make my drink right so I left. The other drink was made incorrect too as they did not add peppermint. When we asked later on, they said they didn't have peppermint sooo y sell it to us and charge us? I always get incorrect orders here but usually they make it right on the 2nd try but omg they are getting worse. Absolutely terrible all around. This location needs to be investigated because how did they get hired???
Atmosphere: 1
Food: 1
Service: 1
I’ve never taken the time to write a review about Starbucks 💫🌟☕️, but I feel compelled to share my experience. While enjoying my beverage and a snack, I glanced up and was appalled by the air conditioning vents, caked in thick dust. It’s hard to believe that this establishment hasn’t addressed such an obvious cleanliness issue, especially considering that dust is circulated every time the AC kicks in.
Additionally, this location seems to have an obsession with sugar. I prefer my drinks unsweetened so I can enjoy a pastry without overwhelming sweetness. Despite my repeated requests for no sugar, it’s consistently added to my orders. I’ve reached out to Customer Service, and while they assure me they’ll notify the management, no proactive measures are taken, such as issuing credits or adding points to my account.
This is the unfortunate reality of Starbucks 💫🌟☕️ nowadays. While their widespread locations offer convenience, it's disheartening to witness a decline in customer service. In contrast, the Garden City branch operates seamlessly; the staff is friendly, drinks are made correctly, and there’s a plentiful selection available. Unfortunately, that’s not the case in Lynbrook, where the service is lacking.
Management should investigate these locations, as they are clearly not functioning at their best. Just a heads-up—if you’re not vigilant about your drink at the time of pickup, you might find yourself regretting it once you’re a few miles away, realizing it’s not worth the hassle to return.
Atmosphere: 1
Food: 1
Service: 1
Always a long wait, orders are wrong and unfriendly. Good location.
Service: 1
2 bathrooms and both out of service.
Atmosphere: 1
Debated writing this because well, its Starbucks, but I feel like I'm losing my patience with this location. I really only go to this location because its close to my gym, but they are by far the slowest Starbucks I've been to. Even when I place a mobile order in advance, I'm still waiting another 15-20 minutes for my order. The staff is extremely rude and has no sense of urgency. My final straw was yesterday. When I got into the store I realized I accidentally placed my mobile order to the location near my job. When I mentioned this to the barista, I told her I messed up and even offered to reorder/pay again. She nastily asked me what the drink was and then made the wrong thing. When I asked her to fix it she scoffed and rolled her eyes and proceeded to slam things around. None of the employees seem to be very pleasant at all.
Service: 1
I am not surprised that they got low rating at all if the employee can’t follow the simplest orders light ice please of course the horribly taste was brown sugar oat shake there were no sugar at all was like super cold drink with 0 flavor
Atmosphere: 1
Food: 1
Service: 1
Not good customer service.
Atmosphere: 1
Food: 1
Service: 1
This place takes longer than most locations even when they aren’t busy. U went inside because I ordered my drink ahead of time on the mobile app and still waited 15 min for one drink. I get it if they are really busy but they weren’t moving with any sense of urgency.
Good as usual. Tasty egg bites and coffee cake 😋
Atmosphere: 5
Food: 5
Service: 5
Poor customer service. Some of the employees working the weekday early shift drive thru seem miserable. Lack politeness.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Just might be one of my favorite Starbucks!
Best coffe
The baristas always say good morning to me when I walk in! Super nice
Atmosphere: 5
Food: 5
Service: 5
I will say they’re need to smile more. Atmosphere are as if to a funeral
Atmosphere: 1
Food: 5
Service: 1
I am very disappointed today because earlier I came to Starbucks just for one of the employees to be rude and unprofessional. I come here almost everyday since it’s right next to my house. Don’t get me wrong the drinks are amazing but the customer service could be way better. Let’s do better for 2025 please!
Service: 3
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