Tim Hortons

3385 US-11, Malone
(518) 319-4349

Recent Reviews

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Bryan Hooch Cole

I'm changing my rating because of a few workers that have a terrible attitude. Been in there the last three times when the same workers are there after 330pm. I had to wait way too long, was sick of waiting, then walked around the corner to find somebody and the worker was mopping. Their response was being astonished because the co-worker wasn't at the counter. After rolling the eyes, they helped me understand that the worker was doing something in the back. All that, only to be asked by a rude worker what I wanted. Clearly agitated. The second attempt a week later was even worse. The same worker recognized me and was just straight up mean!!
Today, I stood there almost three minutes!! Schell, Iook at the cameras around 415pm today. Again! I walked around the corner and seen a worker out back. So I opened the door and asked if I could get a coffee. The worker was clearly angry. Gets to the counter and told me that the person was in the back busy! The worker was clearly upset of me being there!! I almost lost it!!!! I decided to change my rating here instead of all that. This is by far, more effective!
I like Tim's coffee, I'm not going anywhere else. It's my opinion these workers shouldn't be serving the public! All the workers in the store part are very nice!! Fix those workers in the coffee shop or I'm not going back

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Muffin Multi-Pack, Doughnut, Cinnamon Raisin Bagel, Muffin, Ham and Swiss

Cindy Eiswert

Can't tell you much about their coffee I don't like coffee. But their Chai tea was not good at all to me It tasted like drinking Maple syrup.

Atmosphere: 4

Service: 3

Barry Hart

The staff is friendly and does a great job.

Atmosphere: 5

Food: 5

Service: 5

sara robinson

Service was friendly and quick.
No donut picture but it was very tasty.
Maple frosted , creme filling. Yum.

Atmosphere: 4

Food: 5

Service: 5

Michael Theriault

From coast to coast, the red sign gleams so bright,
Tim Hortons welcomes all from dawn to night.
With double-double coffee, rich and true,
And Timbits waiting in a box for you.

The Boston cream and honey cruller call,
While maple bars stand proudly, sweet and tall.
Fresh bagels, warm and toasted to perfection,
Each bite deserves our grateful affection.

The friendly staff with smiles so warm and kind,
Make every visit peaceful for the mind.
Whether it's breakfast, lunch, or just a treat,
Tim Hortons makes each moment feel complete.

From hockey rinks to offices downtown,
This Canadian treasure wears the coffee crown.
So here's to Tim's - a place we hold so dear,
Where comfort comes in flavors we all cheer!

*Roll up the rim and taste the joy within,*
*At Tim Hortons, everyone's a win!*

Atmosphere: 5

Food: 5

Service: 5

AUBREY BRAZELTON

My coffe was cold and the worker who had a cold sore on her lip said it was because I got 4 creamers she didn't want to warm my coffee says there is no microwave and there is no way to get the coffee hot because of the four creamers unbelievable. I went to several other locations and always get my coffee the same way. First time in a long time I've received a cold coffee as the worker said due to me having 4 creamers.

They need a little bit more customer service

Atmosphere: 1

Food: 1

Service: 1

courtney shonyo

I ordered a sausage breakfast sandwiche with bacon. They just gave me bacon. I tried to call a dozen times, no answer.

Kim Perry

Every time I order from Tim Hortons it just gets better. I don't don't get charged when I ask for extra veggies or even extra cheese if I order a burger
Their sub prices are better than jrecks plus the options are better. Compared to jrecks I have ordered the same items and I spent less at Tim Hortons and the taste is superior.

Atmosphere: 5

Food: 5

Service: 5

Linda StDenis

Fast curteous service

Atmosphere: 5

Food: 5

Service: 5

chris crawford

The donuts are not fresh. The staff makes you wait for EVER, doesn’t even acknowledge that you are standing waiting to order. Wednesday 2/19/2025 at 12:10pm the cashier was extremely rude and offered no help to questions about different drinks.
I will NEVER stop here again, too easy to go to Dunkin across the street.

Atmosphere: 1

Food: 2

Service: 1

Lauren Ransom

Waited 15minutes in line this morning just for the rude ass employer to complain about the previous customers, didn't get our order right and the sandwiches weren't made right either! Ordered three sausage egg n cheese on English muffins, and we got three burnt croissants with only egg and cheese. Reran our order so we weren't paying for the croissant, but refused to remake our food and told 'That's what you get' Horrible decision to stop at this location. Just go to the McDonald's nextdoor and save the hassle.

Atmosphere: 1

Food: 1

Service: 1

S W

Great service and great food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant

tina Foley

I love the ice caps.

Atmosphere: 4

Service: 4

chris dupra

Staff have changed slightly better service at least they engage when you enter and leave now much better improvement over the last time I stopped at this location.

Atmosphere: 5

Food: 5

Service: 4

TeliPlus Inc.

Had coffee. It's hard to screw up a black coffee.

Atmosphere: 5

Food: 5

Service: 5

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