I stopped to order a quick order of small fries. After waiting well over 20 minutes, I asked manager for a refund. Got it without any apologies. Staff are incompetent. Cashier or manager should have just grabbed my fries !!!
Atmosphere: 2
Service: 1
Jim Hewitt
This has got to be by far the worst McDonald's in the North country above albany. Or perhaps even in the state as far as I'm concerned. The worst part is it's in a good area so you would think it can't be that bad. And no I'm not one of those people that takes to the internet when he has one bad experience. I have had probably about 25 bad experiences at this McDonald's. My order has gotten screwed up so many times that I've gotten to know the managers over the past two years and I don't know why I keep going back. Today was the last straw. Today my wife went and because they can't keep up with the line at this particular McDonald's cuz it's very busy they have started in the last few weeks making the food and leaving it under the warming light so that they can expedite the drive-thru quicker. Which leads to nasty stale $30 meals that used to cost $6. I get it. Its fast food you get what you get. but the bottom line is they're charging an arm and a leg these days and they still can't even seem to get the order correct or make it fresh. So why go at all. If you find yourself in malta ny don't go here drive across the street to Taco Bell which isn't great either. Or stop or call in an order at one of the local great restaurants around here. This McDonald's needs to go under new ownership. It's also filthy inside.
Atmosphere: 1
Food: 1
Service: 1
Anthony Parillo
Some of the worst service in a fast food place I’ve ever experienced. Ordered 2 filet of fish online and that’s it, came in 45 minutes later expecting it to be ready even a bit cold but I had to wait an additional 10 minutes. The point of the app is to not wait in the store so great job on that guys
Atmosphere: 2
Food: 4
Service: 1
Maggie Ordway
Afternoon visit with cold fries , cold burger and pies that were well over an hour past the enjoy by time . Long wait for this ?!
Atmosphere: 1
Food: 1
Service: 1
Shaugne Templeton
Consistently one of the best McDonald's in the capital area. Always fresh always hot, probably because they're usually busy. A+ guys!
Food: 5
Service: 5
Tim Dog
2 Mc Doubles & 2 Mc Chickens 🐔 Cold... And Bun Stale, After a 8 Hr. Flight From Las Vegas Nv. & Then After Applying Order To My App. I SEE THAT MY 9KPoints Are Gone & After Loosing My Points After Holidays? 9000 Points since November?All Them Hundreds Of Dollars I Spent & Accumulated Points To Loose... You Lost A Customer In 2025....
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: French Fries
Leah Smith
Consistently the slowest mcdonald’s or any fast food restaurant i have EVER BEEN TO. i once placed a mobile order 10 minutes before arriving and waited an additional 30 minutes in the lobby for a mcflurry and a 10 peice. staff was unfriendly, which i don’t blame them having no staff and most likely being burnt out. just now, we ordered two burgers and a mcflurry and waited 40 minutes in the drive thru, this time employee was straight foward and explained that the store was being run by 2 people on a saturday night. we asked if the food would be ready in a couple minutes and she said she couldn’t tell us and we left without food and i have wasted points. this store needs to be staffed, for the benefit of the employees and customers.
Atmosphere: 1
Food: 1
Service: 1
Nikolas Ashford Miner
Vegetarian options: None
Dietary restrictions: None
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Good enough
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: World Famous Fries, Double Cheeseburger
Darren Cram
By far the worst McDonald's I have ever been to after attending numerous times with hope of change. Always the longest wait for poorly made food and negative employee interactions.
Atmosphere: 1
Food: 1
Service: 1
Robert Jenkins
The clerk at the window has zero people skills.I guess the diarrhea was just an added bonus.
No good can't forget a simple task. No cheese..golly whats this world coming to.
Atmosphere: 1
Food: 1
Service: 1
Jasmine Caron
I have never experienced that difficult and horrible experience at a McDonald’s.
I was waiting for just my ice coffee and while I was waiting the employees were looking like they were taking their sweet time talking and not doing much. After 15 mins I came up to the cash register so I can finally get someone out of the back. Not at one point was someone looking at the people ordering from inside.
Turns out that one of the employees tap out my order thinking they had already done it. So I had to show them proof of my purchase so I could finally get my coffee.
They really have to fix their customer service cause that was the worst I got.
Tammy Jones
Found hair in my food. Hashbrown was cold. When I called to report it lady didn't even offer a replacement. Will not go here again.
Atmosphere: 1
Food: 1
Service: 4
Steve Neely
When you're hungry and pressed for time and no other option
Atmosphere: 3
Food: 3
Service: 3
Richard Lyman
Here's what I got when I ordered a large fry. About a small fry portion size
I stopped to order a quick order of small fries. After waiting well over 20 minutes, I asked manager for a refund. Got it without any apologies. Staff are incompetent. Cashier or manager should have just grabbed my fries !!!
Atmosphere: 2
Service: 1
This has got to be by far the worst McDonald's in the North country above albany. Or perhaps even in the state as far as I'm concerned. The worst part is it's in a good area so you would think it can't be that bad. And no I'm not one of those people that takes to the internet when he has one bad experience. I have had probably about 25 bad experiences at this McDonald's. My order has gotten screwed up so many times that I've gotten to know the managers over the past two years and I don't know why I keep going back. Today was the last straw. Today my wife went and because they can't keep up with the line at this particular McDonald's cuz it's very busy they have started in the last few weeks making the food and leaving it under the warming light so that they can expedite the drive-thru quicker. Which leads to nasty stale $30 meals that used to cost $6. I get it. Its fast food you get what you get. but the bottom line is they're charging an arm and a leg these days and they still can't even seem to get the order correct or make it fresh. So why go at all. If you find yourself in malta ny don't go here drive across the street to Taco Bell which isn't great either. Or stop or call in an order at one of the local great restaurants around here. This McDonald's needs to go under new ownership. It's also filthy inside.
Atmosphere: 1
Food: 1
Service: 1
Some of the worst service in a fast food place I’ve ever experienced. Ordered 2 filet of fish online and that’s it, came in 45 minutes later expecting it to be ready even a bit cold but I had to wait an additional 10 minutes. The point of the app is to not wait in the store so great job on that guys
Atmosphere: 2
Food: 4
Service: 1
Afternoon visit with cold fries , cold burger and pies that were well over an hour past the enjoy by time . Long wait for this ?!
Atmosphere: 1
Food: 1
Service: 1
Consistently one of the best McDonald's in the capital area. Always fresh always hot, probably because they're usually busy. A+ guys!
Food: 5
Service: 5
2 Mc Doubles &
2 Mc Chickens 🐔 Cold...
And Bun Stale, After a 8 Hr. Flight From Las Vegas Nv. & Then After Applying Order To My App. I SEE THAT MY 9KPoints Are Gone & After Loosing My Points After Holidays? 9000 Points since November?All Them Hundreds Of Dollars I Spent & Accumulated Points To Loose...
You Lost A Customer In 2025....
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: French Fries
Consistently the slowest mcdonald’s or any fast food restaurant i have EVER BEEN TO. i once placed a mobile order 10 minutes before arriving and waited an additional 30 minutes in the lobby for a mcflurry and a 10 peice. staff was unfriendly, which i don’t blame them having no staff and most likely being burnt out. just now, we ordered two burgers and a mcflurry and waited 40 minutes in the drive thru, this time employee was straight foward and explained that the store was being run by 2 people on a saturday night. we asked if the food would be ready in a couple minutes and she said she couldn’t tell us and we left without food and i have wasted points. this store needs to be staffed, for the benefit of the employees and customers.
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: None
Dietary restrictions: None
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Good enough
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: World Famous Fries, Double Cheeseburger
By far the worst McDonald's I have ever been to after attending numerous times with hope of change. Always the longest wait for poorly made food and negative employee interactions.
Atmosphere: 1
Food: 1
Service: 1
The clerk at the window has zero people skills.I guess the diarrhea was just an added bonus.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No good can't forget a simple task. No cheese..golly whats this world coming to.
Atmosphere: 1
Food: 1
Service: 1
I have never experienced that difficult and horrible experience at a McDonald’s.
I was waiting for just my ice coffee and while I was waiting the employees were looking like they were taking their sweet time talking and not doing much.
After 15 mins I came up to the cash register so I can finally get someone out of the back.
Not at one point was someone looking at the people ordering from inside.
Turns out that one of the employees tap out my order thinking they had already done it.
So I had to show them proof of my purchase so I could finally get my coffee.
They really have to fix their customer service cause that was the worst I got.
Found hair in my food. Hashbrown was cold. When I called to report it lady didn't even offer a replacement. Will not go here again.
Atmosphere: 1
Food: 1
Service: 4
When you're hungry and pressed for time and no other option
Atmosphere: 3
Food: 3
Service: 3
Here's what I got when I ordered a large fry. About a small fry portion size
Food: 1
Service: 1
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