Amazing place, Great service and the best part, the bagels they put ultimate cream cheese and I can't describe the crunch.From how loud it is.I love this place and I love the bagels would recommend.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Etter
The food was pretty yuck. I got the smallest bagel of my life and slimey bacon. The atmosphere is really nice inside. Busy location for getting in and out, traffic wise but plenty of parking.
Atmosphere: 5
Food: 2
Service: 4
Sharon Carrow
On Friday (Halloween), I had some time to kill before a dr. appt so I stopped in because I really like the Bruegger's in N.Syracuse and on the Blvd! This is my first time at this location. Sadly, it was not a good experience. The young lady took my order and while I waited I went to get my coffee and the House Blend was empty. When I let the girl who took my order know came across as if I was bothering her. She then removes the empty container and it took several minutes for her to return with a fresh one and in the meantime my order got cold! So now I look for the creamer and another employee who was cleaning up a spill pointed to it...it was half and half...I told her that I wanted creamer. She insisted that it was creamer...but it was labeled 1/2&1/2. I told her out of frustration that this place really sucks and I would let someone know so here I am. As a 76 year old woman, I am very even tempered but this experience was truly disappointing! And it was not busy so that is no excuse!
Dylan Frank
This issue is not a reflection on the hard work of those filling orders—they truly put in tremendous effort. However, it's undeniable that the growing corporatization of this place has led to a significant decline in product quality.
Atmosphere: 1
Food: 1
Service: 3
Eric Lints
Great fresh bagels and fantastic sandwich options. Perfect for a Sunday morning. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Lexianne Seewagen
I love ordering from here, however the last two times I’ve ordered DoorDash I have been missing items from my order. Then when I call to let them know, no one answers the phone. A little frustrating truly.
Food: 5
Service: 3
Hugh Brown
Great Bruegger’s location, very friendly employees and great food. Sometimes the order isn’t 100% correct, but that’s always due to new staff learning the ropes.
Rachel Wolf
This will now be the second time my job has ordered from there in a month and things were wrong or missing. Back in 4/18 we emailed a complaint about missing product and they never acknowledged anything. This time We called the night before, they were extremely rude in taking the order, tried to demand we do it online. We ordered 12 sandwiches, multiple drinks, blueberry muffin and a chocolate chip cookie. Multiple sandwiches were made wrong and the muffin and cookies were not in there. When I tried to call to to ask for a refund of some sort for the missing product I gave them the name and she claimed no one had ever been in under that name and that they never have missing product and maybe the person who picks up our food ate it or were lying about it. Very rude, very unprofessional in every way possible.
Leslie Joscelyn
Bagels are alright, certainly not the best I've ever had, and they're way overpriced for what they offer.
Valerie Rados
I have enjoyed Bruegger’s for many years, but ever since they changed the way you order, my orders are usually wrong. It used to that you would tell the person who was making your order what you want. And they would almost always get it correct. Now, you tell the person at the register who keys it into a computer, which leaves so much room for error or misunderstanding.
For example, I ask for a turkey BLT with mayo on the side (because I want control of how much) and spear pickles on the side. Instead, I get a turkey BLT with chipolte mayo all over it AND more on the side. I just wanted plain mayo. And the pickles are diced in a cup. Who eats pickles like that??
This is just one example. I have others. It was just the straw that broke the camel’s back, prompting me to finally leave a review.
If the person who is going to make my food is standing right there, why can’t I tell them the order?? Makes no sense.
I must admit I have never posted a review before...so this is significant. I have been going to this Bruggers for almost 20 years. The first 10 were great, and this place has been declining ever since. Perhaps it has changed management at a certain point. The atmosphere is dismal at best. The workers, especially the cashier is rude and they make it seem like you're inconveniencing them when you're ordering. This happens every time no matter if it's the same person or not. Just the general vibe. I ordered a buttered plain bagel, was the only one in there, and it took 20 mins to get my bagel. The customer service is consistently painfully slow and lacking. I am unable to give my business to this location any more. There are plenty of other great bagel places in the area.
Sue Pascucci
Avoid ordering on the app. Poorly designed. Tried to call the store for assistance. No answer during business hours. Someone answered after 3 tries. The app loaded twice the amount of my order on the app. No way to get my funds back. Very frustrating.
Atmosphere: 3
Food: 2
Service: 1
Brad Lyboult
Every order we place here either items are wrong or missing entirely. The staff especially Bailey at the counter offers no customer support. The only response we ever get is “sorry theirs nothing we can do” working in retail management personally I’d at least offer a sincere apology and do what I could to make it right to the paying customers. We understand mistakes are made but to offer 0 effort to correct the mistake is unacceptable to me. Will not be back and will refer anyone we contact elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Big DUST
Great service Great bagels Great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Western
Darren Keegan
Worst bagels. More like a dog’s chew toy. What a waste of money.
Amazing place, Great service and the best part, the bagels they put ultimate cream cheese and I can't describe the crunch.From how loud it is.I love this place and I love the bagels would recommend.
Atmosphere: 5
Food: 5
Service: 5
The food was pretty yuck. I got the smallest bagel of my life and slimey bacon.
The atmosphere is really nice inside.
Busy location for getting in and out, traffic wise but plenty of parking.
Atmosphere: 5
Food: 2
Service: 4
On Friday (Halloween), I had some time to kill before a dr. appt so I stopped in because I really like the Bruegger's in N.Syracuse and on the Blvd! This is my first time at this location. Sadly, it was not a good experience. The young lady took my order and while I waited I went to get my coffee and the House Blend was empty. When I let the girl who took my order know came across as if I was bothering her. She then removes the empty container and it took several minutes for her to return with a fresh one and in the meantime my order got cold! So now I look for the creamer and another employee who was cleaning up a spill pointed to it...it was half and half...I told her that I wanted creamer. She insisted that it was creamer...but it was labeled 1/2&1/2. I told her out of frustration that this place really sucks and I would let someone know so here I am. As a 76 year old woman, I am very even tempered but this experience was truly disappointing! And it was not busy so that is no excuse!
This issue is not a reflection on the hard work of those filling orders—they truly put in tremendous effort. However, it's undeniable that the growing corporatization of this place has led to a significant decline in product quality.
Atmosphere: 1
Food: 1
Service: 3
Great fresh bagels and fantastic sandwich options. Perfect for a Sunday morning. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
I love ordering from here, however the last two times I’ve ordered DoorDash I have been missing items from my order. Then when I call to let them know, no one answers the phone. A little frustrating truly.
Food: 5
Service: 3
Great Bruegger’s location, very friendly employees and great food. Sometimes the order isn’t 100% correct, but that’s always due to new staff learning the ropes.
This will now be the second time my job has ordered from there in a month and things were wrong or missing. Back in 4/18 we emailed a complaint about missing product and they never acknowledged anything.
This time We called the night before, they were extremely rude in taking the order, tried to demand we do it online.
We ordered 12 sandwiches, multiple drinks, blueberry muffin and a chocolate chip cookie. Multiple sandwiches were made wrong and the muffin and cookies were not in there.
When I tried to call to to ask for a refund of some sort for the missing product I gave them the name and she claimed no one had ever been in under that name and that they never have missing product and maybe the person who picks up our food ate it or were lying about it.
Very rude, very unprofessional in every way possible.
Bagels are alright, certainly not the best I've ever had, and they're way overpriced for what they offer.
I have enjoyed Bruegger’s for many years, but ever since they changed the way you order, my orders are usually wrong. It used to that you would tell the person who was making your order what you want. And they would almost always get it correct. Now, you tell the person at the register who keys it into a computer, which leaves so much room for error or misunderstanding.
For example, I ask for a turkey BLT with mayo on the side (because I want control of how much) and spear pickles on the side. Instead, I get a turkey BLT with chipolte mayo all over it AND more on the side. I just wanted plain mayo. And the pickles are diced in a cup. Who eats pickles like that??
This is just one example. I have others. It was just the straw that broke the camel’s back, prompting me to finally leave a review.
If the person who is going to make my food is standing right there, why can’t I tell them the order?? Makes no sense.
Restaurantji Recommends
I must admit I have never posted a review before...so this is significant. I have been going to this Bruggers for almost 20 years. The first 10 were great, and this place has been declining ever since. Perhaps it has changed management at a certain point. The atmosphere is dismal at best. The workers, especially the cashier is rude and they make it seem like you're inconveniencing them when you're ordering. This happens every time no matter if it's the same person or not. Just the general vibe. I ordered a buttered plain bagel, was the only one in there, and it took 20 mins to get my bagel. The customer service is consistently painfully slow and lacking. I am unable to give my business to this location any more. There are plenty of other great bagel places in the area.
Avoid ordering on the app.
Poorly designed. Tried to call the store for assistance. No answer during business hours. Someone answered after 3 tries.
The app loaded twice the amount of my order on the app. No way to get my funds back.
Very frustrating.
Atmosphere: 3
Food: 2
Service: 1
Every order we place here either items are wrong or missing entirely. The staff especially Bailey at the counter offers no customer support. The only response we ever get is “sorry theirs nothing we can do” working in retail management personally I’d at least offer a sincere apology and do what I could to make it right to the paying customers. We understand mistakes are made but to offer 0 effort to correct the mistake is unacceptable to me. Will not be back and will refer anyone we contact elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Great service Great bagels Great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Western
Worst bagels. More like a dog’s chew toy. What a waste of money.
Atmosphere: 2
Food: 1
Service: 4
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