It's a Burger King in suburbia. You get what you expect.
Atmosphere: 4
Food: 2
Service: 3
Christopher S.
WARNING, DO NOT EAT AT THIS LOCATION! I WAS SOLD A DRINK WITH A CONTAMINATED OBJECT IN IT (APPEARS TO BE BLACK MOLD). INSPECT YOUR ORDER PRIOR TO CONSUMING. i stopped at this location and bought a value meal. long story short, I found a golf ball size piece of plastic in the bottom of my cup. this object appears to have black mold in all the crevices. I reached out to management only to be left on hold for 15-20 minutes then hung up on and when I was able to talk to a manager, she was very rude and unprofessional. she refused to give me her name and said she didn't have time to assist me. I reached out to the district office and corporate office and never heard back from anyone AND IT BEEN OVER A WEEK. I was eventually contacted by the manlius manager who was very nice but seemed to brush this off as no big deal. her explanation was it must have fallen off the dispenser. if this came from the dispenser, this location should be shut down. this object looked like it was pulled from the trash. it makes me feel sick to know that I consumed something with this object soaking in it. I use to eat at this location 1-2 times a week and I WILL NEVER EAT AT ANY BURGER KING LOCATION AGAIN. there is no way to contact anyone locally or national for BURGER King and leaving multiple messages and not hearing back from anyone is beyond aggravating. for the record I did not want a refund or a free meal, just some explanation of how this happened and to be reassured that there would be some kind of disciplinary action for the way I was treated. I would not recommend eating at this burger King or any for that matter. when something happens at any business, you should be able to contact someone in upper management but not bk.
Atmosphere: 1
Food: 1
Service: 1
Robert & Ellen Somers
Missing order of onion rings
Atmosphere: 3
Food: 4
Service: 3
Daniel Buddie
Going thru Drive/In — THEY LEFT OUT of the bags - once again / HALF OF MY ORDER!!!😡
Atmosphere: 3
Food: 2
Service: 2
C B
Great service <---- first review.... new review --> fast food needs to work on service. Most newer reviews are negative. DO SOMTHING ABOUT IT!!!! SO I'm inside waiting at the counter for like 5 to 10 mins. A Mgr asked someone to help me as I had a mobile order which I had set for drivethru but then had to go inside to use the rest room. The lady tells the manager yep be right their and proceeds to go to the stock room grab a sleeve of cups and proceed to stock her drive thru area before even pushing the 2 buttons they need to push to get my order cooking. I actually had to go around thru drive thru as that's the priority. Not counter not mobile orders drove thru. Drive thru is always the priority because you guys keep times and yell and complain if they are to high meanwhile orders inside are taking 3 to 4 times longer. I go to this store all the time. And I am sorry to say today they earned the one star. Sad. Freaking sad how fast a store can go down the drain with only a few shity employees, crew and managment alike. Shouldn't ignore customers, and certainly shouldn't be rude after you just pointlessly made the person wait almost a half hour for what is supposed to be fast food. I will be reporting this to corporate to hopefully avoid this store turning into a dump like many others around. Sad, so sad. Not even worth trying to get food from these people anymore.
Courtney Bowman
Great service <---- first review.... new review --> fast food needs to work on service. Most newer reviews are negative. DO SOMTHING ABOUT IT!!!! SO I'm inside waiting at the counter for like 5 to 10 mins. A Mgr asked someone to help me as I had a mobile order which I had set for drivethru but then had to go inside to use the rest room. The lady tells the manager yep be right their and proceeds to go to the stock room grab a sleeve of cups and proceed to stock her drive thru area before even pushing the 2 buttons they need to push to get my order cooking. I actually had to go around thru drive thru as that's the priority. Not counter not mobile orders drove thru. Drive thru is always the priority because you guys keep times and yell and complain if they are to high meanwhile orders inside are taking 3 to 4 times longer. I go to this store all the time. And I am sorry to say today they earned the one star. Sad. Freaking sad how fast a store can go down the drain with only a few shity employees, crew and managment alike. Shouldn't ignore customers, and certainly shouldn't be rude after you just pointlessly made the person wait almost a half hour for what is supposed to be fast food. I will be reporting this to corporate to hopefully avoid this store turning into a dump like many others around. Sad, so sad. Not even worth trying to get food from these people anymore.
Alissa C
I came here because I door dash rarely from here. I notice the negative reviews are correct. The employees here seem so unhappy and whenever I come in, I am met with the same negativity. I would never eat here or any fast food joint myself. I secretly hope this place one day is replaced by something better food wise.
Atmosphere: 1
Food: 1
Service: 1
Ron Wolk
Frys are better than McDonald's.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Whopper Patty
Joshua Liszewski
Don’t bother asking for cheese on your whopper, they won’t add it anyways. The “add cheese American” tag will be on the wrapping of the cold burger and still not have cheese. This is the 5th time I’ve asked, and the 5th time I have been disappointed. I will drive to another location instead. Never again.
Atmosphere: 1
Food: 1
Service: 1
Goat Talk
Customer service would be a negative 1 . I ordered two kids meals and waited 8 min . The team lead manager in the all black was the ring leader of the rudeness . I received 3 nuggets instead of 4. And no French fries …. I ask her can I get the fourth one she says. Maybe it fell on the floor or in your bag … I said ITS NOT in the bag I can show you . She then turns the other way . The girl from the back cooking walked up and said I can give you some sorry . ….. I waited 8 min for an incomplete order with NOBODY IN THE LOBBY
This is the worst restaurant in one of the most affluent towns in upstate New York. My online order took over 10 minutes to get. it does not matter what time of day or night or morning, this place is never ever ready. I've been the only person in line and I've been behind five cars, it never takes less than 7 minutes to get any of my orders. this is the only game in town and you're at the Mercy of their slow service because you're stuck
Js Paypal
Fountain machine inside was spitting out black mold/ black mold looking things into drink. Told workers nothing was done but I was given another black mold infested drink from inside. Either way (inside or from behind counter) you’re getting a tainted drink. They didn’t do anything to fix this ( like cleaning or putting up a sign to show customers that they’re getting black mold), was treated like i was stupid for telling them about this and what they should do. One of the only nice workers there came and handed me a drink that wasn’t infested but I was still not willing to drink it. She admitted they haven’t cleaned ever. Don’t usually make bad reviews but a team lead and a manager didn’t do much and just seem to want a paycheck and not have to do their jobs.
Atmosphere: 1
Food: 3
Service: 2
Michael R
Service and speed have declined significantly over the past year. Average order is over 10 minutes, whether it's waiting to take my order, waiting on an item in my order, etc.
Atmosphere: 1
Food: 3
Service: 1
Ryan Curtis Szalach
State Park
Chris Clifton
Someone should burn this place down the people they hire and everything they do there is disgusting. they always close the dining room an hour early because they’re too lazy to serve people.I have never once seen them white the table down
It's a Burger King in suburbia. You get what you expect.
Atmosphere: 4
Food: 2
Service: 3
WARNING, DO NOT EAT AT THIS LOCATION! I WAS SOLD A DRINK WITH A CONTAMINATED OBJECT IN IT (APPEARS TO BE BLACK MOLD). INSPECT YOUR ORDER PRIOR TO CONSUMING.
i stopped at this location and bought a value meal. long story short, I found a golf ball size piece of plastic in the bottom of my cup. this object appears to have black mold in all the crevices.
I reached out to management only to be left on hold for 15-20 minutes then hung up on and when I was able to talk to a manager, she was very rude and unprofessional. she refused to give me her name and said she didn't have time to assist me. I reached out to the district office and corporate office and never heard back from anyone AND IT BEEN OVER A WEEK. I was eventually contacted by the manlius manager who was very nice but seemed to brush this off as no big deal. her explanation was it must have fallen off the dispenser. if this came from the dispenser, this location should be shut down. this object looked like it was pulled from the trash. it makes me feel sick to know that I consumed something with this object soaking in it. I use to eat at this location 1-2 times a week and I WILL NEVER EAT AT ANY BURGER KING LOCATION AGAIN. there is no way to contact anyone locally or national for BURGER King and leaving multiple messages and not hearing back from anyone is beyond aggravating. for the record I did not want a refund or a free meal, just some explanation of how this happened and to be reassured that there would be some kind of disciplinary action for the way I was treated. I would not recommend eating at this burger King or any for that matter. when something happens at any business, you should be able to contact someone in upper management but not bk.
Atmosphere: 1
Food: 1
Service: 1
Missing order of onion rings
Atmosphere: 3
Food: 4
Service: 3
Going thru Drive/In — THEY LEFT OUT of the bags - once again / HALF OF MY ORDER!!!😡
Atmosphere: 3
Food: 2
Service: 2
Great service <---- first review.... new review --> fast food needs to work on service. Most newer reviews are negative. DO SOMTHING ABOUT IT!!!! SO I'm inside waiting at the counter for like 5 to 10 mins. A Mgr asked someone to help me as I had a mobile order which I had set for drivethru but then had to go inside to use the rest room. The lady tells the manager yep be right their and proceeds to go to the stock room grab a sleeve of cups and proceed to stock her drive thru area before even pushing the 2 buttons they need to push to get my order cooking. I actually had to go around thru drive thru as that's the priority. Not counter not mobile orders drove thru. Drive thru is always the priority because you guys keep times and yell and complain if they are to high meanwhile orders inside are taking 3 to 4 times longer. I go to this store all the time. And I am sorry to say today they earned the one star. Sad. Freaking sad how fast a store can go down the drain with only a few shity employees, crew and managment alike. Shouldn't ignore customers, and certainly shouldn't be rude after you just pointlessly made the person wait almost a half hour for what is supposed to be fast food.
I will be reporting this to corporate to hopefully avoid this store turning into a dump like many others around. Sad, so sad. Not even worth trying to get food from these people anymore.
Great service <---- first review.... new review --> fast food needs to work on service. Most newer reviews are negative. DO SOMTHING ABOUT IT!!!! SO I'm inside waiting at the counter for like 5 to 10 mins. A Mgr asked someone to help me as I had a mobile order which I had set for drivethru but then had to go inside to use the rest room. The lady tells the manager yep be right their and proceeds to go to the stock room grab a sleeve of cups and proceed to stock her drive thru area before even pushing the 2 buttons they need to push to get my order cooking. I actually had to go around thru drive thru as that's the priority. Not counter not mobile orders drove thru. Drive thru is always the priority because you guys keep times and yell and complain if they are to high meanwhile orders inside are taking 3 to 4 times longer. I go to this store all the time. And I am sorry to say today they earned the one star. Sad. Freaking sad how fast a store can go down the drain with only a few shity employees, crew and managment alike. Shouldn't ignore customers, and certainly shouldn't be rude after you just pointlessly made the person wait almost a half hour for what is supposed to be fast food.
I will be reporting this to corporate to hopefully avoid this store turning into a dump like many others around. Sad, so sad. Not even worth trying to get food from these people anymore.
I came here because I door dash rarely from here. I notice the negative reviews are correct. The employees here seem so unhappy and whenever I come in, I am met with the same negativity. I would never eat here or any fast food joint myself. I secretly hope this place one day is replaced by something better food wise.
Atmosphere: 1
Food: 1
Service: 1
Frys are better than McDonald's.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Whopper Patty
Don’t bother asking for cheese on your whopper, they won’t add it anyways. The “add cheese American” tag will be on the wrapping of the cold burger and still not have cheese. This is the 5th time I’ve asked, and the 5th time I have been disappointed. I will drive to another location instead. Never again.
Atmosphere: 1
Food: 1
Service: 1
Customer service would be a negative 1 . I ordered two kids meals and waited 8 min . The team lead manager in the all black was the ring leader of the rudeness . I received 3 nuggets instead of 4. And no French fries …. I ask her can I get the fourth one she says. Maybe it fell on the floor or in your bag … I said ITS NOT in the bag I can show you .
She then turns the other way . The girl from the back cooking walked up and said I can give you some sorry . ….. I waited 8 min for an incomplete order with NOBODY IN THE LOBBY
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Hamburger, Onion Rings
Restaurantji Recommends
This is the worst restaurant in one of the most affluent towns in upstate New York. My online order took over 10 minutes to get. it does not matter what time of day or night or morning, this place is never ever ready. I've been the only person in line and I've been behind five cars, it never takes less than 7 minutes to get any of my orders. this is the only game in town and you're at the Mercy of their slow service because you're stuck
Fountain machine inside was spitting out black mold/ black mold looking things into drink. Told workers nothing was done but I was given another black mold infested drink from inside. Either way (inside or from behind counter) you’re getting a tainted drink. They didn’t do anything to fix this ( like cleaning or putting up a sign to show customers that they’re getting black mold), was treated like i was stupid for telling them about this and what they should do. One of the only nice workers there came and handed me a drink that wasn’t infested but I was still not willing to drink it. She admitted they haven’t cleaned ever. Don’t usually make bad reviews but a team lead and a manager didn’t do much and just seem to want a paycheck and not have to do their jobs.
Atmosphere: 1
Food: 3
Service: 2
Service and speed have declined significantly over the past year. Average order is over 10 minutes, whether it's waiting to take my order, waiting on an item in my order, etc.
Atmosphere: 1
Food: 3
Service: 1
State Park
Someone should burn this place down the people they hire and everything they do there is disgusting. they always close the dining room an hour early because they’re too lazy to serve people.I have never once seen them white the table down
Atmosphere: 1
Food: 1
Service: 1
Loading...