Bagel Cafe & Eatery

Hidden gem in the shopping center. Wish I knew about this store before. Great bagels

This place is a decent place to grab some bagels, but the customer service ? I know some of the guys are good and have been there for a long time. But the younger girls there? Especially the woman with the purple hair or whatever. I am quite the patient person but she was so beyond rude and unprofessional when assisting me. Slamming my coffee, speaking to me in a de humanizing tone. Just a awful way to start your day. God forbid I ask for what creamers they have ? And don’t respond to this talkin bout “ oh we value customer service “ I’ve read some of your reviews. I’m taking my business across the street respectfully!

Okay so i walked into this establishment after taking my mom to quest for a fasting blood test. There was ONE (1) white lady in front of me she stepped to the cashier which was a tall male over 6 feet, appeared to be white. He finished with her order, she walked out I moved directly in front of the white male’s cash register he looked at me and walked away. He positioned himself over by the deli counter and asked the WHITE lady BEHIND “can I help you”! I looked at him right in his eye and he then stated “oh can I help you I didn’t see you”! I said yes you did I was next I was directly in front the register that you walked away from. I also stated “you couldn’t see me because of the color my skin, is it because I’m BLACK?!”
He came back to the register asking me if he can take my order.. I said NO! I don’t want you to assist me. I was told This gentleman name is Will. RACISM is a real thing people. For all the hateful people in this world do understand karma is also real. How you are treat people does not go unnoticed by GOD.
So to you will I hope you educate yourself, learn your history!
My experience with Will was horrible! Hope no other black person is treated in this manner!

My response to the owner: To assume my accusation was baseless speaks in volume! A a person in a managerial position and who holds customer care to a high value, would one (1) be apologetic for the treatment your employee gave me a paying customer. Two (2) What you could’ve also done was conduct an investigation (look at your camera footage, contact me, etc.). However being that you defended this egregious behavior tells me YOU are part of the problem. Also, Hispanic people are very racist as well and how I know, is because my best friend for over twenty (20 years) who is also Hispanic enlightened me on how racist they can be with there own ethnicity. So for you to even use the fact that he is Hispanic to invalidate MY CLAIM is another indication of how small minded you are.
You need as a manager; learn how resolve issues not create more, conflict resolution and customer care should be your priority! the American dollar is green not black or white!
Remember today you’re a manager tomorrow out of business and no means to take care of your family! RACISM IS SERIOUS and VERY real!
I am a retired law enforcement Captain and I have a whole lot of time on my hands, having coffee at your establishment would’ve been a regular thing, BUt, it was to hard for you to render an apology for you employees poor behavior!
I could tell you who your employee was talking to prior to him walking away from me when I stood directly in front of him. What she ordered, what her attire was, and how many people was in your establishment at the time. Please don’t tell me my claim was baseless. I have a photograph memory, filled with experience , observant, street smart and educated. I suggest you read, comprehend/digest, step away then respond.
Take care!

Atmosphere: 1

Service: 1

Great local bagel place and close since I’m disabled so very accommodating.

Atmosphere: 4

Food: 4

Service: 5

I love coming here with my Dad, who has been taking me to all my MD appts. So to make a day of it, we come here and they are all so special, kind and make it easy as Dad is 90 and I’m recovering from surgery. They are helpful, welcoming smiles, delicious food and we love to sit and chat and enjoy the newspapers and neighbors who are also wonderful! Thank you BCE for helping to make more memories 💖

Atmosphere: 5

Food: 5

Service: 5

Good customer service
Amazing bagels and the price was just so as well
Got the egg, rainbow and french toast!

Atmosphere: 4

Food: 5

Service: 4

Would have given 0 stars if I could the ordering system is terrible they make you wait for ever as you stand there trying to hear your name being called over a crowd of people. They need a new ordering system the customer service sucks stay away if you like good service.

Atmosphere: 1

Food: 1

Service: 1

Mess up my order every time I go there. Bagels are good so that's their saving grace

Atmosphere: 3

Food: 4

Service: 1

Used to come here during high school lunch. I always thought this was a good deli. Nothing that will knock your socks off but above average. Good room to eat inside as well.

Avoid times when MHS students are there.

I’ve loved this place for years and always say how they make the best breakfast sandwiches but I just had an order delivered on a rainy day and they put a plastic bag over the paper bag to keep it dry and protected. I just thought that was really thoughtful and considerate not a lot of places do that with deliveries. Thank you!

Place isn’t very clean and food isn’t fantastic (still pretty good), but the staff members are very friendly

Atmosphere: 2

Food: 2

Service: 5

Pretty meager sausage coverage for a hero.

GLUTEN FREE FRIENDLY! They have udi’s gluten free rolls available!

The food is good here, However I have not had a good overall experience. I get charged different prices for the same items depending on who rings me up. They seem to make small mistakes all the time like forgetting cheese or forgetting home fries. I will be coming back but I'm definitely gonna have a conversation with the manager before I place my order.Thank you guys for reaching out and making it right. Excellent customer service.