Tropical Smoothie Cafe

Great lifestyle movement at your fingertips! Do it and you will feel better👍

Atmosphere: 5

Food: 5

Service: 5

The food is pretty good but the customer service is terrible. Firstly it’s all kids, no adult management in sight so they’re just doing whatever they want. I have had 2 bad experiences there in a row less than a week apart from each other. Last week I order on the app for pick up and after 10-15 minutes I go in to get my food and it’s not on the shelf for pick up. I wait a bit longer for either someone to ask me what I was waiting for or to bring the food out. As I was waiting I could see a completed bag of food that looked like it could be my order. The girl making the food just let it sit there ignored while she worked around it. I finally got in line to talk to someone because I was being ignored while watching people who came in after me get their stuff. When I got to the front I said I’m here for pick up and pointed to the bag on the counter saying I think that’s mine. The girl asked my name then just glanced at the counter completely overlooking the full bag and told me it’s still being made please wait longer. I continue to wait while staring at the bag that is still being left alone. After another 10 minutes the girl finally checked the name on the bag I was staring at and realizes it is in fact mine. She says “sorry I thought you ordered a smoothie” I did not order a smoothie nor did I say that, she never asked my order she just said it as an excuse to justify blowing me off. I was late coming back to work because of this.
Then today I order from there again and while I didn’t have to wait for my food when I got back to work to eat my lunch I discovered there was no dressing for my salad…how do you forget that? It’s kind of important for a salad. I recommend putting an actual adult in charge

The best Thai chicken wrap

I had to take a moment to rave about the amazing customer service I consistently receive from Sophia and Lauren at Tropical Smoothie in Massapequa Park. Every visit is a pleasure thanks to their warm and welcoming personalities. They greet you with genuine smiles and always make you feel right at home. Not only are they friendly, but they also know the menu inside and out, which makes ordering so much easier. Whether it's a busy rush or a quiet moment, they provide quick and efficient service.

It’s rare to walk into a place and be excited to see someone behind the counter, but with Sophia and Lauren, I genuinely look forward to it. Their positivity and professionalism set the tone for a fantastic visit every single time. If you’re in the area, make sure to stop by, you'll leave with more than just a delicious smoothie, you'll leave with a smile!

Giuliana was so helpful and friendly. The food was delicious and the store is so clean.

Amazing! I always come here and get smoothies. I just recently started getting Açaí bowls and the are delicious! 5 stars!!

The staff is very sweet and very quick!! Thank you guys so much!

Amazing service and smoothies !! ✨✨✨✨

My wife has been coming to this store for years.Loyal customer, loves the smoothies..
When you get a smoothie, there is always leftover that gets thrown out.
She always would ask for thenleft over and was always given it.
Not bad, get a little extra for the $13.00 smoothie.
Went today and was told we don't do that anymore...
Odd way to handle a customer for a product that gets poured down the drain.
Not great customer service considering it gets thrown away.

Personally I love this tropical smoothie location because of the amazing staff and high quality food and beverages. Overall I recommend this place to all smoothie lovers!

AMZING FOOD LOVE IT HERE IN MASSAPEQUA ITS AMAZING

Great service

Smoothies are great. Big and refreshing. Dont order the food though. Tiny portions and very very expensive.

It was so sigma

food comes really fast and always is very good