Dunkin'

5477-5515 Merrick Rd, Massapequa
(516) 203-7519

Recent Reviews

Victoria Moody

TERRIBLE! Being managed sooooo poorly!! Workers are not being trained properly! Wrong order EVERY TIME! Either missing something or the drinks are not made correctly!!!! Wew have to drive all the was to Seaford (Merrick Rd.) to have things done right!!!

Atmosphere: 1

Food: 1

Service: 1

M A

There is such a lovely young lady who works mornings there. I think her name is Elaina (spelling ?). She is so friendly, courteous and works non stop. DD is so lucky to have such a wonderful person working for them.

Atmosphere: 5

Food: 5

Service: 5

Hasan A.

Soggy buttered bagel and chocolate water it's obvious these kids don't give a fuck about servicing others. Maybe increase their wages or give them better training on food preparation/production. 0 stars if there was an option.

Ta Jones

I stopped by on my way to work and the server was very friendly and welcoming. Something nice at 545 in the morning.

Atmosphere: 4

Food: 5

Service: 4

Agnell Colon

The store has gotten better. But the staff I interacted with were amazing and extremely pleasant. Great staff makes a good business.

Atmosphere: 5

Food: 4

Service: 5

Ryan M.

worker shooed me away from store with the door locked at 9:43 when they are supposed to close at 10.

sds sds

omg ew. not only is it so freaking gross in there (which should have been the first red flag to not spend a dime here), the worker working on 6/16 was so rude and handed me a drink that wasn’t even mine. there was no one else in the store and she didn’t announce any name so i’m really confused as to why she thought it was cool to catch an attitude with me because she had to go and remake that drink for someone else. not my fault i was literally the only person in the store and was handed the wrong drink. the male cashier didn’t give us our change back so when we asked the same lady to help us with that, she copped an attitude again. like do we need to do your job for you too?

Atmosphere: 1

Food: 1

Service: 1

Nia Jackson

This store is always understaffed, long wait times, machines out of service, mobile app not working for this location! It's conveniently located down the street from my office and my whole office refuses to go to this location, we are willing to drive 3 miles away for good coffee. I ordered medium coffee light and sweet coffee and dark and bitter with no liquid sugar and hardly any milk. I went back inside because I know now that I must taste the coffee before I leave the parking lot to ensure that I'm satisfied and yet again I was not. I head back inside and let them know that the order is wrong. She adds sugar only and gives me the coffee. HIGHLY UPSET!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Muffins, Glazed Donut

Patricia Villalba

Just straight out bad service rap music in the store it was a mobile order wasn’t ready they had plenty of time walked in and asked for it he said all went and got a ticket started making it do not go if you’re in a rush

IBRAHIM ALI

The best matcha latte made here.

A L

Soo I stopped coming here awhilee ago because no one knew had to make an iced coffee with 1 milk/little milk… (you’d think that’s pretty simple right?) I just recently came by here a few times in the AM during the week & it’s new employees since I last have been here. There is usually a blonde girl there that definitely is a hustler. She’s always on top of her game & I haven’t had a problem with my ice coffee. She’s always trying to get peoples orders out asap (as this location is pretty busy, there is usually a line in the AM) . She deserves a raise & some better helping employees! Hard to find hardworking people like her.

Veronica Brown

The workers seem like their overworked...never going back..their donuts are always dry..place needs a good cleaning..bathroom was gross.Parking: 15 minutes

Atmosphere: 1

Food: 1

Service: 3

Luis Piriz

830 pm Friday night and this place is close already !! Unbelievable

Luis P.

Wow this place went down to hell after one of the mangers never came back Used to be one of the first costumer right when they open get my coffe before work now is either close or don't have coffe yet made lol and I don't want to text about the afternoon cause is way worst only Dunkin around us and is horrible now is a shame for the community hope they wake up

Brian Huguenin

This is the worst Dunkin on the island by far. If you’re ordering through Uber eats it’s fine. If you go in and order plan on waiting a minimum of at least 20 minutes for drink that’s wrong. There is no sense of urgency at this location. Employees walking into each other, looking around helplessly and overall not clean. Look at the windows from the inside and look at the baskin robbins station. Completely unsatisfactory.

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