Absolutely unacceptable!! how hard is it to get a simple order right? I’ve given this McDonald’s in Mattituck way too many chances, and they fail me every single time. The main issue? They constantly put cheese on my order — even when I explicitly request NO CHEESE. I’m not talking once or twice. I mean every single visit. It’s not just annoying, it’s infuriating. Whether it’s for dietary reasons, allergies, or just personal preference, when someone says NO CHEESE, it’s not a suggestion. It's the most basic part of the order, and they still can’t get it right. To make it worse, the staff doesn’t seem to care. No apology, no fix. If you can't read the screen or follow a simple request, maybe you shouldn't be working the line. I’m done wasting money here. If you're in Mattituck and want your order done right, go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Vincent Leone
Not everyone likes Cheese. It’s a disgusting food item. We would appreciate it if you didn’t just assume and actually read what we PAID AND REQUESTED.
Atmosphere: 1
Food: 1
Service: 1
Corey Vlcek
WRONG ORDERRRRRR!!!
Incompetent Mattituck Mcdonald’s Workers!!!
HELLOOO, can you guys read???? I ASKED FOR A PLAIN, you inputed plain. You also inputed cheese for other one. I’m tired of the workers wasting MY MONEY!!! This has happened sooo many times and I also try to go back and have it corrected. If i do it right then and there you’ll fix it but if i want to go back the next day or even a few hours later you guys deny the remake. It is my money, I have avoided this place since the last time you guys did the same error. How could it be possible for you as an owner to hire so many incompetent employees. I will never go back. I have had so many same encounters but so many not only fix it but it never happens again in those places. I’m so furious with the amount of times i’ve had to go inside here to correct my order that shouldn’t be happening. Mcdonald’s ain’t even that good, it’s just a cheap snack when yr lazy or busy w work and need food. IT SHOULDNT BE THIS COMPLICATED. it’s a fast food establishment. It’s literally an option you can select, why offer add/remove items if you guys can’t even read.
Atmosphere: 1
Food: 1
Service: 1
Luisa Di Lorenzo
Beautiful, clean, convenient and yummy.
Atmosphere: 5
Food: 5
Service: 5
Yutao W.
MD is always good.
Atmosphere: 5
Food: 5
Service: 5
man man
Really creepy vibe to this place, I was ordering through the screen and the manager sent someone to see what o was doing on the screen, the male servant started adjusting chairs around me, they glare at you from the moment you enter, very creepy manager and worker.
Atmosphere: 1
Food: 1
Service: 1
melissa LoBocchiaro
Awful drive -through once again forgetting part of the order. I was charged for all the items and ONCE AGAIN THEY FORGOT HALF OF THE ORDER.
Atmosphere: 1
Food: 1
Service: 1
Phantom Nova
Giovanny was our server and he was absolutely amazing treated us well. Food banger! Worth every penny. 10/10 recommend
Had a great warming experience. Place was very clean and staff was super friendly. Kyle was great and very kind!
Atmosphere: 5
Food: 5
Service: 5
Google Review Guy
I would of gave them more stars but every time I come here I am always missing something. I have been here several times before but lately every time I order, something is missing from my order. This time when I ordered, I was supposed to get four sources. One for a happy meal and three for the 20 nuggets. The nuggets I got were spicy and not regular. While I was there waiting online, someone else didn't get their fries and another person was missing something else. I would of drove back but its about twenty minutes away from me. The place is very clean though.
Absolutely unacceptable!! how hard is it to get a simple order right?
I’ve given this McDonald’s in Mattituck way too many chances, and they fail me every single time. The main issue? They constantly put cheese on my order — even when I explicitly request NO CHEESE. I’m not talking once or twice. I mean every single visit.
It’s not just annoying, it’s infuriating. Whether it’s for dietary reasons, allergies, or just personal preference, when someone says NO CHEESE, it’s not a suggestion. It's the most basic part of the order, and they still can’t get it right.
To make it worse, the staff doesn’t seem to care. No apology, no fix. If you can't read the screen or follow a simple request, maybe you shouldn't be working the line.
I’m done wasting money here. If you're in Mattituck and want your order done right, go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Not everyone likes Cheese. It’s a disgusting food item. We would appreciate it if you didn’t just assume and actually read what we PAID AND REQUESTED.
Atmosphere: 1
Food: 1
Service: 1
WRONG ORDERRRRRR!!!
Incompetent Mattituck Mcdonald’s Workers!!!
HELLOOO, can you guys read???? I ASKED FOR A PLAIN, you inputed plain. You also inputed cheese for other one. I’m tired of the workers wasting MY MONEY!!! This has happened sooo many times and I also try to go back and have it corrected. If i do it right then and there you’ll fix it but if i want to go back the next day or even a few hours later you guys deny the remake. It is my money, I have avoided this place since the last time
you guys did the same error. How could it be possible for you as an owner to hire so many incompetent employees. I will never go back. I have had so many same encounters but so many not only fix it but it never happens again in those places. I’m so furious with the amount of times i’ve had to go inside here to correct my order that shouldn’t be happening. Mcdonald’s ain’t even that good, it’s just a cheap snack when yr lazy or busy w work and need food. IT SHOULDNT BE THIS COMPLICATED. it’s a fast food establishment. It’s literally an option you can select, why offer add/remove items if you guys can’t even read.
Atmosphere: 1
Food: 1
Service: 1
Beautiful, clean, convenient and yummy.
Atmosphere: 5
Food: 5
Service: 5
MD is always good.
Atmosphere: 5
Food: 5
Service: 5
Really creepy vibe to this place, I was ordering through the screen and the manager sent someone to see what o was doing on the screen, the male servant started adjusting chairs around me, they glare at you from the moment you enter, very creepy manager and worker.
Atmosphere: 1
Food: 1
Service: 1
Awful drive -through once again forgetting part of the order. I was charged for all the items and ONCE AGAIN THEY FORGOT HALF OF THE ORDER.
Atmosphere: 1
Food: 1
Service: 1
Giovanny was our server and he was absolutely amazing treated us well. Food banger! Worth every penny. 10/10 recommend
Good place. Clean
Atmosphere: 5
Food: 5
Service: 5
I love ❤️ It
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nothing can hurt us in here
Atmosphere: 5
Food: 5
Service: 5
Had a great warming experience. Place was very clean and staff was super friendly. Kyle was great and very kind!
Atmosphere: 5
Food: 5
Service: 5
I would of gave them more stars but every time I come here I am always missing something. I have been here several times before but lately every time I order, something is missing from my order. This time when I ordered, I was supposed to get four sources. One for a happy meal and three for the 20 nuggets. The nuggets I got were spicy and not regular. While I was there waiting online, someone else didn't get their fries and another person was missing something else. I would of drove back but its about twenty minutes away from me. The place is very clean though.
Atmosphere: 5
Food: 5
Service: 3
Quarter pounder was trash
Atmosphere: 5
Food: 2
Service: 2
Come on, it's McDonald's...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Chicken Mcnuggets, Sausage Burrito, Double Cheeseburger
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