I ordered here for the very first time and I thought I was gonna be excited cause I heard some good reviews and when I got the food the street corn they were small same portions like it’s just like a teaser and then the wings really had no grape flavor. It was just like a hint of flavor and it was just very disappointing. I was hoping to have like a good hint of flavor not just a tiny bit so it was very disappointing but just that one experience I probably wouldn’t go back cause you know I like my wings and I want a place where I can go and have good wings so unfortunately I don’t recommend them other people still do but that’s just my opinion. I was just very disappointed you know for the cost that you pay that just wasn’t not a good enough flavor for me.
Lorena Urbano
pedí a domicilio alitas y una hamburguesa, debían ser dos órdenes de papas pero me llegó una, llamé de nuevo para decir que me faltaba una orden, tal cual dice mi ticket y la señorita que atiende me hizo caso omiso y culpo al repartidor! después de decirle que ese repartidor era de mi total confianza, que siempre ha ido por mis pedidos jamás ha tomado nada, después de eso no me contestó en toda la llamada, fácil decidió ignorarnos!
Carson Thacker
Didnt get a thing I ordered and they have yet to make it right. They up charged me for food I didn’t receive and pocketed the money as a tip
Anthony Tony Cody
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Bob Ehret
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing.
Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬….
I got the 10 piece deal, 🥴
Buffo Fevre
The fresh fruit smoothies are a highlight for me every time.
Nicole Savage
What a gross experience @wingstop has become. The restaurants are NASTY inside and the fries are HORRID. Bring back the OG fries!!! The Belmead, TX location is a mess, the manager doesn't care, the soda machine didn't have any sodas available. There was trash everywhere and the floors were a mess.
Shawn Brown
Wingstop near me recently changed to non fresh cut cheap hard fries for the same price. Disappointing. Saving money on fries will make them lose customers. Overcooked fries are not a value add
Edogz78 OLI
Horrible all-around. Messed up my order with multiple items and food was dry and cold. Never again
The Wings were extremely dry. It was definitely over fried. I couldn't even eat. I was so disappointed that I wasted $21.
Atmosphere: 4
Food: 1
Service: 4
Katherine K
Food is always hot and fresh, and my order is always right. Reliable place for some good wings!
Atmosphere: 4
Food: 5
Service: 5
Serf xd
I always order online and pickup, I always get my food hot, fresh and quick. always a friendly environment and keep coming back for more
Atmosphere: 4
Food: 5
Service: 5
Mohamed Attia
Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation.
I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me.
I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to.
This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude.
Some basic customer service training is badly needed here — or at least some respect.
I ordered here for the very first time and I thought I was gonna be excited cause I heard some good reviews and when I got the food the street corn they were small same portions like it’s just like a teaser and then the wings really had no grape flavor. It was just like a hint of flavor and it was just very disappointing. I was hoping to have like a good hint of flavor not just a tiny bit so it was very disappointing but just that one experience I probably wouldn’t go back cause you know I like my wings and I want a place where I can go and have good wings so unfortunately I don’t recommend them other people still do but that’s just my opinion. I was just very disappointed you know for the cost that you pay that just wasn’t not a good enough flavor for me.
pedí a domicilio alitas y una hamburguesa, debían ser dos órdenes de papas pero me llegó una, llamé de nuevo para decir que me faltaba una orden, tal cual dice mi ticket y la señorita que atiende me hizo caso omiso y culpo al repartidor! después de decirle que ese repartidor era de mi total confianza, que siempre ha ido por mis pedidos jamás ha tomado nada, después de eso no me contestó en toda la llamada, fácil decidió ignorarnos!
Didnt get a thing I ordered and they have yet to make it right. They up charged me for food I didn’t receive and pocketed the money as a tip
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing. Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬…. I got the 10 piece deal, 🥴
The fresh fruit smoothies are a highlight for me every time.
What a gross experience @wingstop has become. The restaurants are NASTY inside and the fries are HORRID. Bring back the OG fries!!! The Belmead, TX location is a mess, the manager doesn't care, the soda machine didn't have any sodas available. There was trash everywhere and the floors were a mess.
Wingstop near me recently changed to non fresh cut cheap hard fries for the same price. Disappointing. Saving money on fries will make them lose customers. Overcooked fries are not a value add
Horrible all-around. Messed up my order with multiple items and food was dry and cold. Never again
Atmosphere: 1
Food: 1
Service: 1
Bring back the 20 for $20 deal.
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
There is a long wait for food to come
Atmosphere: 5
Food: 5
Service: 5
The Wings were extremely dry. It was definitely over fried. I couldn't even eat. I was so disappointed that I wasted $21.
Atmosphere: 4
Food: 1
Service: 4
Food is always hot and fresh, and my order is always right. Reliable place for some good wings!
Atmosphere: 4
Food: 5
Service: 5
I always order online and pickup, I always get my food hot, fresh and quick. always a friendly environment and keep coming back for more
Atmosphere: 4
Food: 5
Service: 5
Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation. I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me. I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to. This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude. Some basic customer service training is badly needed here — or at least some respect.
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