I Love The Refuge! I’ve been coming here for years, with my brother Al and his Estée Lauder directors, and President. Great atmosphere! Great food as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Skirt Steak
lifestylegaming90
This place is amazing!!! Food is great people are wonderful and our server Kayla was amazing. Very happy energetic and a huge welcoming smile. Welling to talk to us let us take our time and was helpful navigating the menu. CANT WAIT TO GO BACK!!!!
Atmosphere: 5
Food: 5
Service: 5
Holly Pasquarella
Everything was wonderful. Joey was perfect! Drinks were good. The only problem was that it was very loud and it was hard to talk with the people at the table. Pretty place.
Atmosphere: 3
Food: 5
Service: 5
BB
Good Saturday night vibe, but the food is truly inedible. Poor quality and poorly prepared/cooked.
Atmosphere: 3
Food: 1
Service: 2
Viv Ville
This review is based mainly on my experience with Dave, one of the managers at Refuge. My waitress was pleasant, food was mid and drinks were just ok but watered down with ice. We had a party of 10 that was reserved over the phone 2 weeks prior to our reservation. There was no mention at the time of booking of a 2 hour maximum time to dine for a large group. The restaurant had open tables for other large groups while we were there. However, Dave felt the need to rush our party, and abruptly told us that we had to leave bc he had another large group coming in. What Dave didn’t realize is that we were still in the midst of finishing our dinner, had ordered desserts and were still waiting for the bill. Dave never introduced himself as a manager, never asked about our dining experience, and his first encounter with us was him telling us that we needed to leave our table bc he had another large party coming in. All the guests in our party felt rushed and we decided to cancel our dessert order. Dave comp’d us $80 off the bill and gave us an insincere apology for rushing us but didn’t seem to have any empathy. Dave acted as if we should be grateful for him comp’ing us even though that wasn’t the point or what we expected from our dining experience. Another manager by the name of Myra offered us an apology and talked to our group with empathy about the situation. I would never go back to Refuge after my experience with Dave. Being in the hospitality industry requires a certain level of customer service that Dave does not have. Hopefully he can learn from this situation and do better.
Atmosphere: 2
Food: 2
Service: 1
Gerry K
Great place.Food was deeelish and the service was great as well.Victor took care of us.
Atmosphere: 5
Food: 5
Service: 5
Jeff Oswalt
PB&J Martini and the Brisket bowl. Absolute ?
Atmosphere: 5
Food: 5
Service: 5
Niki Stein
We were in the private party room but from moving back & forth through the restaurant it was a warm & clean restaurant. Friendly staff & clean private restroom stalls . Very nice place.
Atmosphere: 5
Service: 5
Karen NBvW
Vegetarian options: Once again I am forced to review under googles ridiculous & clueless guidelines! IT'S NOT ABOUT "vegetarian" options it's about the VEGAN OPTIONS! When is totally uninformed deference going to be recognized?!?!?!Refuge has a separate VEGAN menu that while not extensive is certainly good enough if not eating here weekly!At least The Refuge is aware that vegetarian is only half way there in a Environmental, Health and most of all an Ethical person's knowledge.The sauteed 'chicken' & vegs is an extremely generous serving & absolutely delish. The 'macro' bowl is also large & perfect, though night we were there they evidently were out of raddicho & the arugula was past prime. I'd still order again as the dressing was best ever!My friend & I split both & were VERY satisfied. My only caviate is that they have the music so terribly loud it's impossible to have a conversation & there isn't even anywhere to dance!!!
Atmosphere: 1
Food: 5
Service: 5
John Doherty
We went there the other night for a late dinner. The server was very polite and attentive. The guacamole and chips were delicious. The bacon cheese burger was awful. I asked for medium rare, and it was well done! It was listed on my bill as $18.95 cheeseburger. Then, separate charge of $2.95 for cheese??? Well, if it's a cheese burger, why am I paying extra for cheese ?? And of course, extra burnt bacon for $3.00 The whole thing was a hockey puck and I left 3/4s of it. Then 2 Titos $26 and 2x ($3) upcharges for you guessed it, Titos. The classic Margherita was very good.
Our waiter, Victor was attentive and had a great sense of humor. The food was fresh and bourbon/peach cocktail was
Atmosphere: 4
Food: 5
Service: 5
Anthony
Great food, service, and atmosphere! Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Lissette Norton
First time dining here and I loved everything ❤️ The ambiance was beautiful, staff were friendly and attentive, food was delicious ? Loved the names of the dishes. They have a huge outdoor area that opens up in May and allows dogs ? I'll be visiting again in the summer with Kiko. They have live music ? on the weekends too.Vegetarian options: They have plenty of options to choose from.Parking: Plenty of parking in front and off to the left of entrance.Wheelchair accessibility: There are no stairs to enter the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Andrea Aguirre
I really think this was the worst restaurant experience I have ever had. We had a party of 8. They at first tried to seat us in the lounge area which sounded cool but had no tables to eat and the seemed to get annoyed when we turned that down. How would we eat ? We then get seated at a regular table and the service was extremely slow and terrible ! We order some drinks and shots of Yeager. After like 30 minutes we ask were are the shots? The waiter said oh yeah I forgot we don’t have the liquor…. Um okay thanks for letting us know. Our food took over an hour to actually come out. The food wasn’t bad only one of us didn’t like it enough to send back. But later on after leaving me and my husband did get sick from the food. The waiter continued to disappear and like not come back to finish anything! We had some separate checks he took one payment and then we didn’t see him again for like 20 minutes to give the other payments. Even asking for a box was another 20 minute ordeal. We were so desperate to go that the birthday boy we were celebrating walked out before his happy birthday and cake! This whole experience was really just ridiculous…. They weren’t even busy ?! My first and last time at The Refuge. Just for reference our reservation was 5:30pm we did not leave until 9pm!!!
J B
Unique spot for a meal, littleToo loud for my taste but we loved our food!
I Love The Refuge! I’ve been coming here for years, with my brother Al and his Estée Lauder directors, and President. Great atmosphere! Great food as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Skirt Steak
This place is amazing!!! Food is great people are wonderful and our server Kayla was amazing. Very happy energetic and a huge welcoming smile. Welling to talk to us let us take our time and was helpful navigating the menu. CANT WAIT TO GO BACK!!!!
Atmosphere: 5
Food: 5
Service: 5
Everything was wonderful. Joey was perfect! Drinks were good. The only problem was that it was very loud and it was hard to talk with the people at the table. Pretty place.
Atmosphere: 3
Food: 5
Service: 5
Good Saturday night vibe, but the food is truly inedible. Poor quality and poorly prepared/cooked.
Atmosphere: 3
Food: 1
Service: 2
This review is based mainly on my experience with Dave, one of the managers at Refuge. My waitress was pleasant, food was mid and drinks were just ok but watered down with ice. We had a party of 10 that was reserved over the phone 2 weeks prior to our reservation. There was no mention at the time of booking of a 2 hour maximum time to dine for a large group. The restaurant had open tables for other large groups while we were there. However, Dave felt the need to rush our party, and abruptly told us that we had to leave bc he had another large group coming in. What Dave didn’t realize is that we were still in the midst of finishing our dinner, had ordered desserts and were still waiting for the bill. Dave never introduced himself as a manager, never asked about our dining experience, and his first encounter with us was him telling us that we needed to leave our table bc he had another large party coming in. All the guests in our party felt rushed and we decided to cancel our dessert order. Dave comp’d us $80 off the bill and gave us an insincere apology for rushing us but didn’t seem to have any empathy. Dave acted as if we should be grateful for him comp’ing us even though that wasn’t the point or what we expected from our dining experience. Another manager by the name of Myra offered us an apology and talked to our group with empathy about the situation. I would never go back to Refuge after my experience with Dave. Being in the hospitality industry requires a certain level of customer service that Dave does not have. Hopefully he can learn from this situation and do better.
Atmosphere: 2
Food: 2
Service: 1
Great place.Food was deeelish and the service was great as well.Victor took care of us.
Atmosphere: 5
Food: 5
Service: 5
PB&J Martini and the Brisket bowl. Absolute ?
Atmosphere: 5
Food: 5
Service: 5
We were in the private party room but from moving back & forth through the restaurant it was a warm & clean restaurant. Friendly staff & clean private restroom stalls . Very nice place.
Atmosphere: 5
Service: 5
Vegetarian options: Once again I am forced to review under googles ridiculous & clueless guidelines! IT'S NOT ABOUT "vegetarian" options it's about the VEGAN OPTIONS! When is totally uninformed deference going to be recognized?!?!?!Refuge has a separate VEGAN menu that while not extensive is certainly good enough if not eating here weekly!At least The Refuge is aware that vegetarian is only half way there in a Environmental, Health and most of all an Ethical person's knowledge.The sauteed 'chicken' & vegs is an extremely generous serving & absolutely delish. The 'macro' bowl is also large & perfect, though night we were there they evidently were out of raddicho & the arugula was past prime. I'd still order again as the dressing was best ever!My friend & I split both & were VERY satisfied. My only caviate is that they have the music so terribly loud it's impossible to have a conversation & there isn't even anywhere to dance!!!
Atmosphere: 1
Food: 5
Service: 5
We went there the other night for a late dinner. The server was very polite and attentive. The guacamole and chips were delicious. The bacon cheese burger was awful. I asked for medium rare, and it was well done! It was listed on my bill as $18.95 cheeseburger. Then, separate charge of $2.95 for cheese??? Well, if it's a cheese burger, why am I paying extra for cheese ?? And of course, extra burnt bacon for $3.00 The whole thing was a hockey puck and I left 3/4s of it. Then 2 Titos $26 and 2x ($3) upcharges for you guessed it, Titos. The classic Margherita was very good.
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Nachos
Restaurantji Recommends
Our waiter, Victor was attentive and had a great sense of humor. The food was fresh and bourbon/peach cocktail was
Atmosphere: 4
Food: 5
Service: 5
Great food, service, and atmosphere! Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
First time dining here and I loved everything ❤️ The ambiance was beautiful, staff were friendly and attentive, food was delicious ? Loved the names of the dishes. They have a huge outdoor area that opens up in May and allows dogs ? I'll be visiting again in the summer with Kiko. They have live music ? on the weekends too.Vegetarian options: They have plenty of options to choose from.Parking: Plenty of parking in front and off to the left of entrance.Wheelchair accessibility: There are no stairs to enter the restaurant.
Atmosphere: 5
Food: 5
Service: 5
I really think this was the worst restaurant experience I have ever had. We had a party of 8. They at first tried to seat us in the lounge area which sounded cool but had no tables to eat and the seemed to get annoyed when we turned that down. How would we eat ? We then get seated at a regular table and the service was extremely slow and terrible ! We order some drinks and shots of Yeager. After like 30 minutes we ask were are the shots? The waiter said oh yeah I forgot we don’t have the liquor…. Um okay thanks for letting us know. Our food took over an hour to actually come out. The food wasn’t bad only one of us didn’t like it enough to send back. But later on after leaving me and my husband did get sick from the food. The waiter continued to disappear and like not come back to finish anything! We had some separate checks he took one payment and then we didn’t see him again for like 20 minutes to give the other payments. Even asking for a box was another 20 minute ordeal. We were so desperate to go that the birthday boy we were celebrating walked out before his happy birthday and cake! This whole experience was really just ridiculous…. They weren’t even busy ?! My first and last time at The Refuge. Just for reference our reservation was 5:30pm we did not leave until 9pm!!!
Unique spot for a meal, littleToo loud for my taste but we loved our food!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Nachos