It's not the worst location, BUT it's annoying to be put on hold while employees take person calls. Even stuck waiting for a small order with no customers, and they sit around talking, then ask 7 times what you ordered before FINALLY making it! At least the location is clean, though.
Atmosphere: 3
Food: 3
Service: 2
Michael Yaggle
The only problem is management.Keep losing good people there
Atmosphere: 5
Food: 5
Service: 5
Jream Hill
Every time I come here staff is rude and nasty will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Serena Beana
I’ve frequented this location many times and have placed very large orders in the morning for my job.
I wish I had the individual names of the women who were most helpful because they deserve a shout out — they’ve made 100s of sandwiches during morning rush and they have always been quick & organized.
#UPDATE after leaving my long overdue review yesterday, when I went to the location today there were promotions and giveaways for their new renovation!
Got 100 FREE days of coffee at this Menands location. Also got a FREE DD coffee cup gift.
Awesome location!… when I get the names of the workers that are always the most helpful I will come back to update with their names, they deserve a shout out!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Egg and Cheese
Mackenzie Young
this location has great customer service and is always clean!
Atmosphere: 5
Food: 5
Service: 5
brianna williams
Atmosphere is trash they look at you crazy if THEY make your drink wrong. The only competent person here is the manager. It took me months to write this review because I was assuming they were having bad days.
Atmosphere: 1
Food: 1
Service: 3
Tuba Yildirim
This is my local Dunkin. I made an online order this morning. When I got home, I realized there were couple things I needed to be fixed for that order. I went to the store back on the afternoon. Jenna (or Jenn, sorry if I misspell) went above and beyond to fix it and made sure I left with a big smile. She was so kind and friendly. I can say she is a good person and a very well trained employee. Highly recommend this place for their delicious treats and exceptional customer service! 5 stars ?
Atmosphere: 5
Food: 5
Service: 5
Shallyn Marie
Rude workers
Ydna Cherie Moore
Customer service sucks at this dunkin donuts.Rude and disrespectful, They don't care how your food come out they will just give it to you.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Croissant, Iced Latte, Wake-Up Wrap - Egg and Cheese, Egg and Cheese, Dunkin' Refreshers, Donuts, Bagels
Denise Michelle
I am in a hurry every day but when I go to this DD I deal with the most amazing people and service ever. Even when the lines are long, they try and get you through lines quickly with the most amazing customer service and respect. Please go to this DD because you will return there.
The service was great and the atmosphere was pleasant enough as I sat, working on my laptop with a sausage egg and cheese. The restaurant and parking was clean and spacious.
Parking: The parking lot was clean with many available spots for patrons visiting the lobby.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Katherine Dombroski
I go here quite often for my iced coffee and I’ve always had such a great experience. The staff here is SO FRIENDLY. I don’t know what it is but I’ve never been a Dunkin where the staff is consistently so nice. And it’s not just one person, it’s all of them! It always makes my day better and is such a nice way to spread kindness within the community :)
Atmosphere: 5
Food: 5
Service: 5
Willie Warren
Beautiful 🤩 The event was awesome 😎
Michael Roberts
Service was good, but the place had a weird odor, like vitamins and stuff, like a nursing home.
Vegetarian options: The coffee here may be vegetarian, but it ain't vegan
It's not the worst location, BUT it's annoying to be put on hold while employees take person calls. Even stuck waiting for a small order with no customers, and they sit around talking, then ask 7 times what you ordered before FINALLY making it!
At least the location is clean, though.
Atmosphere: 3
Food: 3
Service: 2
The only problem is management.Keep losing good people there
Atmosphere: 5
Food: 5
Service: 5
Every time I come here staff is rude and nasty will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
I’ve frequented this location many times and have placed very large orders in the morning for my job.
I wish I had the individual names of the women who were most helpful because they deserve a shout out — they’ve made 100s of sandwiches during morning rush and they have always been quick & organized.
#UPDATE after leaving my long overdue review yesterday, when I went to the location today there were promotions and giveaways for their new renovation!
Got 100 FREE days of coffee at this Menands location. Also got a FREE DD coffee cup gift.
Awesome location!… when I get the names of the workers that are always the most helpful I will come back to update with their names, they deserve a shout out!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Egg and Cheese
this location has great customer service and is always clean!
Atmosphere: 5
Food: 5
Service: 5
Atmosphere is trash they look at you crazy if THEY make your drink wrong. The only competent person here is the manager. It took me months to write this review because I was assuming they were having bad days.
Atmosphere: 1
Food: 1
Service: 3
This is my local Dunkin. I made an online order this morning. When I got home, I realized there were couple things I needed to be fixed for that order. I went to the store back on the afternoon. Jenna (or Jenn, sorry if I misspell) went above and beyond to fix it and made sure I left with a big smile. She was so kind and friendly. I can say she is a good person and a very well trained employee. Highly recommend this place for their delicious treats and exceptional customer service! 5 stars ?
Atmosphere: 5
Food: 5
Service: 5
Rude workers
Customer service sucks at this dunkin donuts.Rude and disrespectful, They don't care how your food come out they will just give it to you.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Croissant, Iced Latte, Wake-Up Wrap - Egg and Cheese, Egg and Cheese, Dunkin' Refreshers, Donuts, Bagels
I am in a hurry every day but when I go to this DD I deal with the most amazing people and service ever. Even when the lines are long, they try and get you through lines quickly with the most amazing customer service and respect. Please go to this DD because you will return there.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The service was great and the atmosphere was pleasant enough as I sat, working on my laptop with a sausage egg and cheese. The restaurant and parking was clean and spacious.
Parking: The parking lot was clean with many available spots for patrons visiting the lobby.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
I go here quite often for my iced coffee and I’ve always had such a great experience. The staff here is SO FRIENDLY. I don’t know what it is but I’ve never been a Dunkin where the staff is consistently so nice. And it’s not just one person, it’s all of them! It always makes my day better and is such a nice way to spread kindness within the community :)
Atmosphere: 5
Food: 5
Service: 5
Beautiful 🤩 The event was awesome 😎
Service was good, but the place had a weird odor, like vitamins and stuff, like a nursing home.
Vegetarian options: The coffee here may be vegetarian, but it ain't vegan
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Popcorn, Donuts, Grilled Cheese
Service was good, but the place had a weird odor, like vitamins and stuff, like a nursing home.
Vegetarian options: The coffee here may be vegetarian, but it ain't vegan
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