KFC

112 Broadway, Albany
(518) 465-4669

Recent Reviews

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rob z

Place definitely looks a mess, but its just cuz its old, could use a remodel. Staff was friendly and food was quick and delicious.

Atmosphere: 4

Food: 5

Service: 5

Mark

Don't go here if you're on a schedule. They are horribly understaffed, and you will wait, and wait. And wait. I waited 30mins today. Previous visits would be 15, which still isn't good. Hire a crew already!

Atmosphere: 1

Food: 3

Service: 1

Horace Wilbury

Waited too long, ten extra minutes, to get my pre ordered small dinner.
Was not even acknowledged readily and a couple had their order taken before I was addressed.
Poor customer service.

Atmosphere: 3

Food: 4

Service: 2

Dan BearPig

Most unprofessional place ive ever been... and its been that way for a lot of years.

Atmosphere: 1

Food: 3

Service: 1

Faresa Lynch

Nasty bathroom with no toilet paper, thankfully I had tissue in my pocket. Nasty dining room, nasty staff. The music that was being played was explicit and disgusting! I will never go back to this establishment, do better!

ClawSym

Only come if you Have FREE Time We literally Waited 50 Mins For Our Food. Made us late for Work, Food was Great Tho

What we Got: 2 Mac&Cheese,Chicken SandWitch, Famous Bowl and Gravy

Food: 5

Service: 3

Chynna Walters

The picture speaks for itself. The chicken was very soft and all the breading fell off soon as i picked it up out the box. I am disgusted beyond words.

N Aditya

Never go to this place. It’s unhygienic and filthy.

Atmosphere: 1

Food: 1

Service: 1

Mark Sesera

Came to buy a meal today they never responded through the drive-through came to the window and they refused to take my order. Shitty service. I’m done going there.

Aracely Vargas-Borrero

I placed my order online and went to pick up. Chicken was overpacked in basket but biscuits had just come out the oven and were delicious. Wedges had the right amount of salt and were freshly fried so no soggy fires is always a plus! As far as atmosphere not busy and clean tables. Employees you get a variety: the one who's just there, one who is welcoming and one that just is stuck in misery. Overall good experience.

Atmosphere: 4

Food: 4

Service: 4

Stephen Alley

The food is good, the location is loud and noisy. Best to either use the drive thru or take out.

Atmosphere: 3

Food: 5

Service: 4

Chrissy Fischang

Went there tonight.. was the worse..gave my order at the windows was told to move up to the door to wait for it.. after waiting for a while I was about to go in to see what was taking so long. But a worker came out and had to re-ask what I order.. I gave my receipt.. worker went back in. Waited a little longer be I finally went in.. there was fighter be hind the counter about who was do what and what order needed to be worked on. Was asked again what I order I had to repeat my self 5-8 times. And even said the guy had my receipt.. they finally found my order on the screen.. but there was still arguing over what the order was. 2 employees where arguing the whole time.. I at one point had to say please stop arguing and work on my order. This place was a joke. No organization any where didn't know who the manger was.. worse place I have ever been too.

Atmosphere: 1

Food: 1

Service: 1

Will M

When you go there in the evening they want you to come inside and order. People get out of work, they want to order through the drive thru. People tired. What’s the point of having a drive thru if you have to come inside to order. That’s a complete inconvenience. I just pull off and my money is their loss. This places used to be good but it’s definitely going downhill.

Update: 10/10/25 = went back tonight to TRY again to order food, it seems like I gotta order a meal instead of exactly what I wanted. I wanted just a 3 piece chicken, no meal, and the guy told me they don’t sell like that. That I would have to order a whole meal. I ordered before just a 3 piece, even in the app I can as well. You’re not gonna force me to order some thing I don’t want. They have some bad workers in that establishment that don’t know how to customer service!

Atmosphere: 1

Food: 5

Service: 1

Mark De Sanctis

Self serve checkout worked horribly

Daniel Collado

Great service!

Atmosphere: 5

Food: 5

Service: 5

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