I order my latte on the app all the time. They are SEEING how i want my latte made, every time i go to pick up my order, it’s always missing the toppings. I have to tell them to correct it. I had to do it tonight and had to tell him correct it TWICE. And he took it as a joke. There is nothing funny about immature kids working in a facility that can’t follow instructions. The manager here needs to hire better people that can read and most of all FOCUS. Speed is great but accuracy is what’s needed.
Food: 2
Service: 4
Bmac
Door is always closed earlier then 8 pm - and those with no car cant order thru drive thru - not recommended they will just ignore you
Service: 1
Geraldin Camil
The donut was over fried and oily as hell. The iced coffee was okay the sandwich was gross and oily and the bacon not cooked throughly. Please stop frying those donuts in so much oil .
Atmosphere: 3
Food: 1
Service: 3
Dakota Paul
Terrible service! I was denied access to the restroom even though I was a patron in the store. One of the employees who claimed to have been cleaning despite wiping only the front store windows, with the restroom being clearly open and accessible for use, refused to allow me to use the restroom without providing any explanation as to why I was refused access to the restroom.
This is despicable and a flagrant violation of Title 8 of the New York City Administrative Code pertaining to Human Rights and Public Accommodations! I would not recommend anyone to spend their hard earned money here!!!!
Wallesha Grant
Went there two days in a row ordered the meal deal get to my destination, which is about 8 minutes away and I have no hashbrowns paid $27 and do not have a complete meal go back. Oh I don’t remember you don’t have the bag now of course I don’t because I’m coming back after work because I can’t come back during work hours as you’re already working, so no I don’t have the bag with the food in it. As slow as they are, you would think your order would be correct. It’s worth driving an extra seven minutes away out my way to make sure my order is correct and get what I’m paying for. This is so unacceptable.
destinasia rainey
Manager very mean! He would not take bacon off my 6.00 meal. Very unprofessional and rude.
Albert Murray
Everytime I order more than 1 wrap. They shove 2 into 1 paper sleeve. Also the staff never come across pleasant.
Atmosphere: 3
Food: 3
Service: 2
Kenny Acevedo
very bad service i asked for a ice coffee they gave me a hot coffee very distracted i also asked for loaded hash brown and there was barely any cheese and bacon on it
Atmosphere: 1
Food: 2
Service: 1
Alan McLaurin
Most of the time your order is correct.
Parking: Parking lot is not shared with other companies.
It was my first time in this location and I will definitely come back.
Atmosphere: 4
Food: 4
Service: 4
John Connelly
Service has gotten better in terms of professionalism, however it holds the record for being the slowest Dunkin’ in the area.
Kiaama Spearman
Hot chocolate was nasty
Martin Conco
I got my coffee here and the coffee was good, can't complain about that.The issue is in something else.I wanted to wash my hands...since I saw that two small couches and a table are kind of blocking the entrance to the washroom I asked the employee if I could use it...his answer was - "NO, it's not working, you can go to the gas station".A message for the owner/franchisee: Obviously I am not the only one to complain about this and this is not a temporary issue - blocking the restroom tells a lot. This will never happen at Starbucks, and you should not be mad at me about this review but learn how to serve customers and provide top service, so, as a small local business you could build return customers...and in this case you lost me...1 coffee per day x 5 days x52 weeks...
jason lellis
Took a while to order because the guy taking our order was new plus had trouble with the English language. I had to point out the picture on the menu board. Won't be coming back anytime soon.
I order my latte on the app all the time. They are SEEING how i want my latte made, every time i go to pick up my order, it’s always missing the toppings. I have to tell them to correct it. I had to do it tonight and had to tell him correct it TWICE. And he took it as a joke. There is nothing funny about immature kids working in a facility that can’t follow instructions. The manager here needs to hire better people that can read and most of all FOCUS. Speed is great but accuracy is what’s needed.
Food: 2
Service: 4
Door is always closed earlier then 8 pm - and those with no car cant order thru drive thru - not recommended they will just ignore you
Service: 1
The donut was over fried and oily as hell. The iced coffee was okay the sandwich was gross and oily and the bacon not cooked throughly. Please stop frying those donuts in so much oil .
Atmosphere: 3
Food: 1
Service: 3
Terrible service! I was denied access to the restroom even though I was a patron in the store. One of the employees who claimed to have been cleaning despite wiping only the front store windows, with the restroom being clearly open and accessible for use, refused to allow me to use the restroom without providing any explanation as to why I was refused access to the restroom.
This is despicable and a flagrant violation of Title 8 of the New York City Administrative Code pertaining to Human Rights and Public Accommodations! I would not recommend anyone to spend their hard earned money here!!!!
Went there two days in a row ordered the meal deal get to my destination, which is about 8 minutes away and I have no hashbrowns paid $27 and do not have a complete meal go back. Oh I don’t remember you don’t have the bag now of course I don’t because I’m coming back after work because I can’t come back during work hours as you’re already working, so no I don’t have the bag with the food in it. As slow as they are, you would think your order would be correct. It’s worth driving an extra seven minutes away out my way to make sure my order is correct and get what I’m paying for. This is so unacceptable.
Manager very mean! He would not take bacon off my 6.00 meal. Very unprofessional and rude.
Everytime I order more than 1 wrap. They shove 2 into 1 paper sleeve. Also the staff never come across pleasant.
Atmosphere: 3
Food: 3
Service: 2
very bad service i asked for a ice coffee they gave me a hot coffee very distracted i also asked for loaded hash brown and there was barely any cheese and bacon on it
Atmosphere: 1
Food: 2
Service: 1
Most of the time your order is correct.
Parking: Parking lot is not shared with other companies.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Apple Fritter
The drinks are very hit or miss.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
It was my first time in this location and I will definitely come back.
Atmosphere: 4
Food: 4
Service: 4
Service has gotten better in terms of professionalism, however it holds the record for being the slowest Dunkin’ in the area.
Hot chocolate was nasty
I got my coffee here and the coffee was good, can't complain about that.The issue is in something else.I wanted to wash my hands...since I saw that two small couches and a table are kind of blocking the entrance to the washroom I asked the employee if I could use it...his answer was - "NO, it's not working, you can go to the gas station".A message for the owner/franchisee: Obviously I am not the only one to complain about this and this is not a temporary issue - blocking the restroom tells a lot. This will never happen at Starbucks, and you should not be mad at me about this review but learn how to serve customers and provide top service, so, as a small local business you could build return customers...and in this case you lost me...1 coffee per day x 5 days x52 weeks...
Took a while to order because the guy taking our order was new plus had trouble with the English language. I had to point out the picture on the menu board. Won't be coming back anytime soon.
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