Horrible ! The ice cream is good but customer service is horrible Instead of explaining to me that I could chose two flavor only on a large cup the lady had a nasty attitude with rolling eyes at me. They should really work on their customer service skills, If your Hispanic I wouldn’t recommend to go here sorry but not sorry
Nadine White
When there to get my favorite ice-cream rum and raisins favor ice-cream.
sharlianne wilson
Love the ice-cream, very nice people
Steve Moore
I don't typically eat ice cream in America due to having unfavorable experiences after eating ice cream when I was much younger. On June 9, 2025, I entered a restaurant and observed that the establishment had a freezer filled with Ice Cream Factory products. I decided I would enjoy the Caribbean flavor ice cream under the guise that it was authentic and healthy ingredients. Since I really enjoyed ice cream in the Caribbean I knew I would give the Jamaican Rum Raisin a try. I planned my evening to include my rum raisin ice cream. I joyfully indulged in two tablespoons. As I lifted the third spoonful I began reading the nutritional facts and ingredients. I observed the ice cream has an additive known as carrageenan which is often used as an emulsifier to stabilize the ice cream. However, the ingredient is a known carcinogenic. This particularly product does not specify whether the ingredient is food grade or degraded carrageenan. It would be helpful to specify the molecular weight of the carrageenan to allow buyers to make an informed decision. Because of my degree of discomfort with the ingredients in this product, including but not limited to the carrageenan, I discarded the ice cream after eating three tablespoons.
Please refer to the images attached.
Ash
Great ice cream, love the grapenut flavor. However the customer service is very lacking. It may be a cultural thing but seems like a cop out. I come back just for the ice cream, I just always expect no one to greet me and to feel like I’m inconveniencing them every time.
Godfrey Johnson
GREAT BUYS.....GREAT SELECTION OF SIZES AND FLAVORS
Carla Brown
I've been going here for year's the Ice cream is usually good but I always wonder why the price is different when it's in the fridge than when it's served over the counter isn't it the same ice cream? the ones in the refrigerator when it melts it’s foamy it doesn’t melt how ice cream should melt therefore I wasted my money.
monica campbell
Too expensive.
aa z
The worst ice-cream I ever had, tasted cheap and not rich. Flavors were bland, bought 3 Flavors and they all tasted the same. Never again.
The best I've ever had!🫶🏽 Shoutout to Good people out der!
Atmosphere: 5
Food: 5
Service: 5
Jabubblez Z
Highly recommend I go there often and they always have great customer service
Kid-friendliness: They have many ice cream and sorbet flavors
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jamaican Rum Raisin, Rum Raisin Grapenutt
Tracy Mckeever
They have all flavors of ice cream. Very fresh and delicious. I was able to taste a few different varieties before I made a decision to purchase any. The staff was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Pecan, Waffle Cone
Lisa Allen
THE BEST ICE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Ice Cream
cerita parker
Typical West Indian eatery where the customer service is horrible they treat the customers as if they're doing you a favor by serving you.
Ice cream and smoothie was great.
Horrible ! The ice cream is good but customer service is horrible
Instead of explaining to me that I could chose two flavor only on a large cup the lady had a nasty attitude with rolling eyes at me.
They should really work on their customer service skills,
If your Hispanic I wouldn’t recommend to go here sorry but not sorry
When there to get my favorite ice-cream rum and raisins favor ice-cream.
Love the ice-cream, very nice people
I don't typically eat ice cream in America due to having unfavorable experiences after eating ice cream when I was much younger. On June 9, 2025, I entered a restaurant and observed that the establishment had a freezer filled with Ice Cream Factory products. I decided I would enjoy the Caribbean flavor ice cream under the guise that it was authentic and healthy ingredients. Since I really enjoyed ice cream in the Caribbean I knew I would give the Jamaican Rum Raisin a try. I planned my evening to include my rum raisin ice cream. I joyfully indulged in two tablespoons. As I lifted the third spoonful I began reading the nutritional facts and ingredients. I observed the ice cream has an additive known as carrageenan which is often used as an emulsifier to stabilize the ice cream. However, the ingredient is a known carcinogenic. This particularly product does not specify whether the ingredient is food grade or degraded carrageenan. It would be helpful to specify the molecular weight of the carrageenan to allow buyers to make an informed decision. Because of my degree of discomfort with the ingredients in this product, including but not limited to the carrageenan, I discarded the ice cream after eating three tablespoons.
Please refer to the images attached.
Great ice cream, love the grapenut flavor. However the customer service is very lacking. It may be a cultural thing but seems like a cop out. I come back just for the ice cream, I just always expect no one to greet me and to feel like I’m inconveniencing them every time.
GREAT BUYS.....GREAT SELECTION OF SIZES AND FLAVORS
I've been going here for year's the Ice cream is usually good but I always wonder why the price is different when it's in the fridge than when it's served over the counter isn't it the same ice cream? the ones in the refrigerator when it melts it’s foamy it doesn’t melt how ice cream should melt therefore I wasted my money.
Too expensive.
The worst ice-cream I ever had, tasted cheap and not rich. Flavors were bland, bought 3 Flavors and they all tasted the same. Never again.
Restaurantji Recommends
The best I've ever had!🫶🏽
Shoutout to Good people out der!
Atmosphere: 5
Food: 5
Service: 5
Highly recommend I go there often and they always have great customer service
Kid-friendliness: They have many ice cream and sorbet flavors
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jamaican Rum Raisin, Rum Raisin Grapenutt
They have all flavors of ice cream. Very fresh and delicious. I was able to taste a few different varieties before I made a decision to purchase any. The staff was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Pecan, Waffle Cone
THE BEST ICE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Ice Cream
Typical West Indian eatery where the customer service is horrible they treat the customers as if they're doing you a favor by serving you.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Waffle Cone, Grape Nut
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