I just spent 70 bucks for ice cream and my carvelance was absolutely horrible. I paid for extra peanut butter cup and peanut butter sauce and I got a cup full of vanilla ice cream. Don't order from this place thru Uber eats they do not follow the instructions and charge you for extras that they don't give you.
Atmosphere: 1
Food: 1
Service: 1
John Alderson
Very friendly staff.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Birthday Cake
John Mangan
Very Friendly Owner and Staff and Great
Atmosphere: 5
Food: 5
Service: 5
Ellen
We were there today to buy shake & ice-cream but it was made wrong, we went back in to have it be made better & when customer is not satisfied, it's up to the management/owners to train employees to make things correctly, instead Sammie YELLS at me & shows me the paper she hung on wall for employees but if they don't follow it, then nothing will be made to satisfaction of customer but she as the owner didn't understand that & we had a horrible experience after being many years of their loyal customers. Sammie was so focused on YELLING at me that she even after making shakes for us and for the first time made it horribly for us. She also Yelled and said not to come to their Carvel anymore. So that should tell you. They may respond by blaming us about complaining but the fact is that we are not, we asked nicely to have it be made correctly but she just turned it all around to us and didn't want to accept their own fault/mistake.WE HIGHLY WOULD NOT RECOMMEND THIS LOCATION AFTER HOW WE WERE TREATED. THE VIDEO WE TOOK WILL BE ALL OVER EVERY SOCIAL MEDIA TO SHOW HOW THEY TREAT THEIR LOYAL CUSTOMERS WHEN THEY ARE WRONG & NOT CORRECT THEIR MISTAKE!!!
Atmosphere: 3
Food: 1
Service: 1
Francisco Ramos
It is excellent service and friendliness and what they sell is very good. I went to carry a cake for my daughter and it turned out wonderfully.
Marine Prudent
I showed up to this carvel at 9:30 pm on a Saturday. When I arrived the “open” sign above the door was still on however doors were closed despite the on line time schedule stating the store closed at 10pm. There were 3 individuals in the store and one of them was directly in front of the door mopping. I knocked on the door assuming they may have locked the door accidentally, the young lady blatantly ignored my knock and even looked up by the 3rd knock and walked away. I was so disgusted with their customer service and the worst thing is she also was aware that I was with 2 children. I was so upset I knocked again hoping to catch the attention of an older women who may have been the manager; she too looked up and ignored my knock.I kept thinking, “I could have wanted to simply ask a question or may have been a customer earlier who thought I lost something and wanted to inquire” They had no idea why I was knocking and chose to ignore me.I will be calling the headquarters to complain and will never step foot in that store again !
Service: 1
Eyüp Can
People should learn how to talk to
Atmosphere: 1
Food: 1
Service: 1
Harish G Nair
Good local ice cream
Nicole Marie Alexander
Very good! I haven't been to a Carvel in years! A lot more flavors and non dairy options than I remember!
I needed a customized birthday cake with a mermaid on it. I sent a photo and they put the mermaid on the cake and happy birthday. My granddaughter and father gave me 2 thumbs up.
Christian Hosbach
Always awesome. Even the puppy gets his own little cup. Knows as soon as we pull up!
The best Carvel in Rockland county!
Atmosphere: 5
Food: 5
Service: 5
I just spent 70 bucks for ice cream and my carvelance was absolutely horrible. I paid for extra peanut butter cup and peanut butter sauce and I got a cup full of vanilla ice cream. Don't order from this place thru Uber eats they do not follow the instructions and charge you for extras that they don't give you.
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Birthday Cake
Very Friendly Owner and Staff and Great
Atmosphere: 5
Food: 5
Service: 5
We were there today to buy shake & ice-cream but it was made wrong, we went back in to have it be made better & when customer is not satisfied, it's up to the management/owners to train employees to make things correctly, instead Sammie YELLS at me & shows me the paper she hung on wall for employees but if they don't follow it, then nothing will be made to satisfaction of customer but she as the owner didn't understand that & we had a horrible experience after being many years of their loyal customers. Sammie was so focused on YELLING at me that she even after making shakes for us and for the first time made it horribly for us. She also Yelled and said not to come to their Carvel anymore. So that should tell you. They may respond by blaming us about complaining but the fact is that we are not, we asked nicely to have it be made correctly but she just turned it all around to us and didn't want to accept their own fault/mistake.WE HIGHLY WOULD NOT RECOMMEND THIS LOCATION AFTER HOW WE WERE TREATED. THE VIDEO WE TOOK WILL BE ALL OVER EVERY SOCIAL MEDIA TO SHOW HOW THEY TREAT THEIR LOYAL CUSTOMERS WHEN THEY ARE WRONG & NOT CORRECT THEIR MISTAKE!!!
Atmosphere: 3
Food: 1
Service: 1
It is excellent service and friendliness and what they sell is very good. I went to carry a cake for my daughter and it turned out wonderfully.
I showed up to this carvel at 9:30 pm on a Saturday. When I arrived the “open” sign above the door was still on however doors were closed despite the on line time schedule stating the store closed at 10pm. There were 3 individuals in the store and one of them was directly in front of the door mopping. I knocked on the door assuming they may have locked the door accidentally, the young lady blatantly ignored my knock and even looked up by the 3rd knock and walked away. I was so disgusted with their customer service and the worst thing is she also was aware that I was with 2 children. I was so upset I knocked again hoping to catch the attention of an older women who may have been the manager; she too looked up and ignored my knock.I kept thinking, “I could have wanted to simply ask a question or may have been a customer earlier who thought I lost something and wanted to inquire” They had no idea why I was knocking and chose to ignore me.I will be calling the headquarters to complain and will never step foot in that store again !
Service: 1
People should learn how to talk to
Atmosphere: 1
Food: 1
Service: 1
Good local ice cream
Very good! I haven't been to a Carvel in years! A lot more flavors and non dairy options than I remember!
Restaurantji Recommends
Yummy but expensive for ice cream
Always fresh ?
Take out only!
I needed a customized birthday cake with a mermaid on it. I sent a photo and they put the mermaid on the cake and happy birthday. My granddaughter and father gave me 2 thumbs up.
Always awesome. Even the puppy gets his own little cup. Knows as soon as we pull up!
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