Chipotle Mexican Grill

Dirty, charge me more then i put in my order found hair.

Atmosphere: 1

Food: 2

Service: 1

This is hands down the worst Chipotle I’ve ever been to. I’ve visited this location three times, and every experience was worse than the last.

Twice I came in around 6 p.m. and they were already out of sofritas, low on chicken, and the beans looked dry and nearly empty. On top of that, they were asking customers for exact change only if paying cash—if you didn’t have exact change or a card, you couldn’t order at all. Completely unacceptable.

The customer service is subpar. I’ve been to many Chipotle locations with friendly, helpful staff—this is not one of them. The employees here were rude, dismissive, and unwilling to listen.

I also placed an online order once, and when I picked it up, the food was barely portioned, thrown together carelessly, and looked extremely unappetizing. I brought it back to the restaurant to have it remade, very inconvenient.

My final visit was the breaking point. I ordered sofritas for my son (which they didn’t have), so I got him rice and beans. I ordered my own bowl with double meat, and because it was piled high, I asked for sour cream, pico, guacamole, and corn salsa on the side to avoid a mess. At the register, the employee incorrectly rang it up as a veggie meal and refused to listen when I explained the sides were for my chicken bowl. Instead of correcting the mistake, they argued with me. I walked out and left the food.

Chipotle corporate should seriously review this location. It is damaging the brand. Until major changes are made, I strongly advise people not to eat here. You will be grossly disappointed.

Atmosphere: 3

Food: 1

Service: 1

No food. Over an hour till closing. Was gonna get dies out beans, no brown rice no white rice. No steak. Offered three pieces of the dry steak. Barely any chicken for a bowl. Close some locations if they can’t keep up with demand. :/

Atmosphere: 1

Food: 1

Service: 1

They always get the order wrong. How do you mess up so often.

Atmosphere: 1

Food: 1

Service: 1

Very dirty

Atmosphere: 1

Never did a review on my life , but I pay for the extra portions on the app and they don’t add extra, the portions are super small

Atmosphere: 1

Food: 1

Service: 1

This place is absolutely ridiculous. That is why I will leave this big review . Hands down the worst Chipotle I have ever been to. Everything looked filthy—from the glass by the food, the containers, the floors, to the kitchen area. It was extremely unappetizing and unsanitary.

The customer service was just as bad. I ordered a kids quesadilla and was told they didn’t have it. I then asked if I could get a large quesadilla instead, and the employee responded that they “don’t sell big ones,” which made no sense at all.

When it was time to pay, the cashier struggled to give me change because she didn’t have singles. She asked a manager for help, and although the manager said “give me a minute,” she completely ignored her afterward and stayed on her phone.

The entire experience was unbelievable. Whoever is responsible for managing this location is clearly failing. This place could have many more customers if it were run properly, but with conditions and service like this, I would not recommend it to anyone.

Atmosphere: 1

Food: 1

Service: 1

Food was all cold, and thrown into a bowl Restaurant had napkins, food , and plastic utensils all over the floor. None of the tables looked like they’ve never been cleaned. This place needs a good cleaning and much better management. Hate to write all of this, but something is seriously wrong here.

Atmosphere: 1

Food: 1

I had an amazing interaction with Rodrigo, the manager at Chipotle, and his professionalism truly stood out. Since he became manager, there have been clear positive changes to the store management I used to come here before and it was often dirty, but now it’s clean, organized, and well-run. He was knowledgeable, attentive, and handled everything with confidence and care, which made the experience enjoyable. Rodrigo’s leadership and dedication are obvious, and it has truly transformed the location.

Tasty and pleasant experience at this well known fast food, Mexican venue, not as pricey for a large family meal

Atmosphere: 5

Food: 5

Service: 5

I ordered while standing online at their Harriman store and this store placed the order and didn’t fulfill it.

Atmosphere: 1

Food: 1

Service: 1

Meal was very salty and portions were small for the price of $16.

Atmosphere: 1

Food: 1

Service: 1

I paid $13 for the minuscule cold burrito. What the hell? The place is a mess too, better off just going to the Chipotle in Palisades mall.

Atmosphere: 2

Food: 1

Service: 2

Very dirty food gave me the you know what's.

Atmosphere: 1

Food: 1

Service: 3

Its a Chipotle enough said

Atmosphere: 4

Food: 4

Service: 4