Shake Shack Nanuet
4A W Route 59, Rockland Plaza, Nanuet
(845) 671-3380
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4A W Route 59, Rockland Plaza, Nanuet
(845) 671-3380
Got a triple stacked cheeseburger. The smashed beef had incredible crust and perfect beef to cheese ratio. By far one of the best burgers I've had in a while. Washed it down with a coffee milk shake which complimented it perfectly. Simple but great meal. 10/10!
Atmosphere: 5
Food: 5
Service: 5
Came to this location as a quick lunch spot traveling out of the city. Food was extremely fresh and the service was phenomenal.
The moment we walked in we were greeted with positivity and enthusiasm.
Was not expecting a dining experience but were provided one.
10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Prime service, the guy of table service was great, and the cleaning guy(I think is a manager) was great too, and the food very fresh
Atmosphere: 5
Food: 5
Service: 5
Everything was yummy and the service was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shake Shack, Fries, Burger and Fries, Chicken Bites
I would like to take a moment to recognize one of your team members, Michael, for his outstanding hospitality.
From the moment we sat down, Michael greeted us with a genuine smile and brought us everything we needed before we even had to ask. He checked on our dining experience, even though Shake Shack isn’t a full-service restaurant, and made sure we were comfortable throughout our meal. When we were leaving, he kindly said goodbye, leaving us with such a positive impression.
As a hospitality professor, I can confidently say that Michael exemplifies the true “hospitality spirit.” His kindness wasn’t something scripted or forced through training, it was authentic, effortless, and sincere. In today’s world, where genuine care for others can be rare, especially in fast-casual settings without tips, Michael stands out as someone who serves with heart.
I sincerely hope the company recognizes his contribution. Employees like him are not only valuable to Shake Shack, but also to the entire hospitality industry. I truly believe Michael is an asset worth nurturing and supporting as he continues to grow in his career.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shake Shack, Fries
I have never had a bad shack experience but yesterday at the Nanuet NY location was the best one I’ve had! We ordered pickup and changed to dine in at the counter. The entire staff couldn’t be more professional or nicer from the minute we walked through the door to the minute we walked out! Well done you guys were GREAT! Michael was especially helpful
Atmosphere: 5
Food: 5
Service: 5
The cashier Micheal was extremely hospitable and helpful. He even brought me napkins and extra sauces after I had sat down. 100/10
Atmosphere: 5
Food: 5
Service: 5
Michael (team member) is one of the most courteous employees working there. Very welcoming and friendly. He is very accommodating with all the customers needs. It’s a pleasure to be in his presence.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shake Shack
Michael right off the bat greeted us at the door and made sure our meal was perfect, checking in multiple times over our stay. This service would be excellent at a sit down restaurant but to have it at a fast food place is unreal. 10 stars.
Atmosphere: 5
Food: 5
Service: 5
Michael crushed it with his service.
Food was amgreat as expected
Restrooms clean
Great spot to stop at for some quick burgers
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nicest staff at a shake shack I have ever experienced :)
Food: 5
Service: 5
I know why shake shack doesn’t want a Google location at the Ramapo highway stop. The service was so awful, I waiting twenty minutes and finally needed to ask for my money back. You could smell the weed from the kitchen they were smoking. Awful
Great food, excellent service and expected atmosphere.
Atmosphere: 5
Food: 5
Service: 5
It was an amazing experience! Everyone was so kind and attentive to every customer that came in including myself they came up and offered additional items like napkins and condiments. They were very fast and the food tasted great and looked appealing. Bathrooms were clean with plenty of indoor and out door seating as well!
Atmosphere: 5
Food: 5
Service: 5
Food was great shake was great but the amazing customer service by Brandi made the whole experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Hot Dog
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