Whoever owns this franchise should be ashamed of themselves for hiring whomever they did. The employees there are rude, disrespectful,and unapologetic. The "manager" who I believe is a woman that thinks she's a man is a nasty and dirty person. Shame on this franchise for allowing this. The food is way too salty as well. But the main thing is the employees, horrible people such a shame. Come to a good neighborhood and bring in these miserable people to work is sad. I will be escalating my several experiences to corporate.
Atmosphere: 4
Food: 2
Service: 1
Malika Baksh
I really enjoyed my chicken bowl. The Mexican coke is also delicious. The restaurant is clean and beautifully decorated. The nicest guy working the opening shift helped me assemble my bowl. He was so patient and nice. Thank you for a great experience.
Elpida Halaris
I was very apprehensive to try this place since the reviews prior to mine were so negative when it came to the service. But then I saw an update to one review saying that new folks were hired and the place was great. Figure I try it out and I was happy I did!! Better than Chipotle in my opinion and very friendly staff!!!If the company actually reads this....add cilantro and lime to your options please :) plan to come back soon!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Elana Brandwine
Consistently good food & service.
Atmosphere: 5
Food: 5
Service: 5
Michael Garcia
After we picked up our daughter from school, she told us that she was hungry. So we happened upon Dos Toros Taqueria by chance.The place was huge and we were the only ones there except for the lady behind the register and the folks in the cooking area. You'd think with the place empty that we'd get a "welcome. Not the case. The woman behind the counter never lifted her head up from whatever task she was doing.The concept is Chipotlesque but as no one was there the service was quick. The amount was slightly less than the competitor, but my pork was delicious. My wife found that the beef was OK.My complaint was with the lady behind the counter. I used my credit card to pay for our meals about $50: 2 meals and 3 beverages. The next part I am not too clear about, but 1) the credit card machine was faulty 2) the lady scrolled through the payment screens to fast 3) or I clicked the green button too fast, but I missed the tip section on the screen. Now I ain't going to lie, but I loathe tipping. However, I know it is part of the culture norm in America, so I always tip by doubling the tax.I took the food to the table and I was going to ask my wife for cash for the tip. But immediateltly the lady comments to her colleagues (I'll paraphrase)--- just because people arent being served at the table they don't think a tip is merited.If she thought I slighted her why be loud about it? Keep it to.yourself or wait until the customer leaves.Then the crew turned up the music (which had not been on prior) loudly. Coincidence? Perhaps, but I am a cynic.We cleaned up nicely, but no "thank you for coming" or "have a nice day."Ultimately, food was above average. The service was below.
Atmosphere: 4
Food: 4
Service: 2
Keryn K
The food is pretty good- especially the extra hot salsa. If you like spicy, get this salsa. I also liked when they had impossible meat, but they got rid of that, unfortunately. The service is really bad, though. The place closes at 9:30. I come in at 8:25 and order. They look at you like you're bothering them when you order. I then sit down at a seat. A worker comes up to me and says "the seating area is closed, but I'll let you stay here." I was uncomfortable, but continued to eat since I already started. She comes back and says, "You can't use any of the trash cans in here." All said in a rude tone. I see she was starting to clean the seating area, but there was no sign up that said seating was closed. It was over 1 hr before closing and you don't want to allow anybody to sit? I get they might not like their jobs, but you can't just decide to close down the restaurant over an hour before closing and treat customers rudely because you want to leave work early.
Atmosphere: 2
Food: 4
Service: 2
Sahel Khan
Food is ok for a fast food tacos, but customer service is the worst. The attitude of the workers, specially the female with the lip piercing is the worst, she acts like the customers are working for her and she doesn’t want to move a muscle.
Atmosphere: 2
Food: 3
Service: 1
Donna Zuzio
This was the first time trying this restaurant and i should have kept driving. There were 2 younger people at the counter (should have got their names, they were nice) and an older women working the grill (she was just angry). Well apparently the older women didn't like that I was asking questions about their unclear menu and kept saying, from the grill, the line is getting longer, the line is getting longer. When the younger girl was being very kind and explaining their unclear menu. Mind you the entire place was empty and there were 2 ppl (a couple) behind me in line. The experience wasn't pleasant and the food is typical, nothing special compared to the Chipotles and Qdoba's of the world and the were much more expensive. So for those who are daring to try this place the tacos come two to an order, something the menu fails to say. But ask about the things to add because many items have a up charge. As a reference, 4 chicken tacos cost $29.00. Visitors beware.
Atmosphere: 1
Food: 3
Service: 1
madison
i got nachos and it was so good. i am obsessed with dos toros.
This restaurant is really nice , the customer service is friendly and his food is very delicious, I recommend at everything.Ramon provide a really good customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Chicken Bowl of Rice
abby g
I tried the new chicken in a burrito and it was amazingly delicious. Thanks to the big guy for recommending it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Guacamole, Chicken Bowl of Rice, Nachos, Taco, Chips and Queso
Adrianna Caceres
i ate at this restaurant and i loved it so much! the new chicken was amazing in the burrito and their customer service and beyond incredible!
Atmosphere: 5
Food: 5
Service: 5
edwin k
I would not let anyone else in the world prepare my bowl/burrito other than RAMON!!! Best there is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Daniel Bauman
Filthy restaurant empty restaurant all employees were in back when we walked in, they were friendly,all good until we went to get forks and napkins we noticed the filth.The experience got worse looking for a table that wasn’t disgusting and the floor was littered with stepped on food. Never again Chiplotle is way cleaner and as good food wise
Food was great ?? the customer service is alright
Whoever owns this franchise should be ashamed of themselves for hiring whomever they did. The employees there are rude, disrespectful,and unapologetic. The "manager" who I believe is a woman that thinks she's a man is a nasty and dirty person. Shame on this franchise for allowing this. The food is way too salty as well. But the main thing is the employees, horrible people such a shame. Come to a good neighborhood and bring in these miserable people to work is sad. I will be escalating my several experiences to corporate.
Atmosphere: 4
Food: 2
Service: 1
I really enjoyed my chicken bowl. The Mexican coke is also delicious. The restaurant is clean and beautifully decorated. The nicest guy working the opening shift helped me assemble my bowl. He was so patient and nice. Thank you for a great experience.
I was very apprehensive to try this place since the reviews prior to mine were so negative when it came to the service. But then I saw an update to one review saying that new folks were hired and the place was great. Figure I try it out and I was happy I did!! Better than Chipotle in my opinion and very friendly staff!!!If the company actually reads this....add cilantro and lime to your options please :) plan to come back soon!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Consistently good food & service.
Atmosphere: 5
Food: 5
Service: 5
After we picked up our daughter from school, she told us that she was hungry. So we happened upon Dos Toros Taqueria by chance.The place was huge and we were the only ones there except for the lady behind the register and the folks in the cooking area. You'd think with the place empty that we'd get a "welcome. Not the case. The woman behind the counter never lifted her head up from whatever task she was doing.The concept is Chipotlesque but as no one was there the service was quick. The amount was slightly less than the competitor, but my pork was delicious. My wife found that the beef was OK.My complaint was with the lady behind the counter. I used my credit card to pay for our meals about $50: 2 meals and 3 beverages. The next part I am not too clear about, but 1) the credit card machine was faulty 2) the lady scrolled through the payment screens to fast 3) or I clicked the green button too fast, but I missed the tip section on the screen. Now I ain't going to lie, but I loathe tipping. However, I know it is part of the culture norm in America, so I always tip by doubling the tax.I took the food to the table and I was going to ask my wife for cash for the tip. But immediateltly the lady comments to her colleagues (I'll paraphrase)--- just because people arent being served at the table they don't think a tip is merited.If she thought I slighted her why be loud about it? Keep it to.yourself or wait until the customer leaves.Then the crew turned up the music (which had not been on prior) loudly. Coincidence? Perhaps, but I am a cynic.We cleaned up nicely, but no "thank you for coming" or "have a nice day."Ultimately, food was above average. The service was below.
Atmosphere: 4
Food: 4
Service: 2
The food is pretty good- especially the extra hot salsa. If you like spicy, get this salsa. I also liked when they had impossible meat, but they got rid of that, unfortunately. The service is really bad, though. The place closes at 9:30. I come in at 8:25 and order. They look at you like you're bothering them when you order. I then sit down at a seat. A worker comes up to me and says "the seating area is closed, but I'll let you stay here." I was uncomfortable, but continued to eat since I already started. She comes back and says, "You can't use any of the trash cans in here." All said in a rude tone. I see she was starting to clean the seating area, but there was no sign up that said seating was closed. It was over 1 hr before closing and you don't want to allow anybody to sit? I get they might not like their jobs, but you can't just decide to close down the restaurant over an hour before closing and treat customers rudely because you want to leave work early.
Atmosphere: 2
Food: 4
Service: 2
Food is ok for a fast food tacos, but customer service is the worst. The attitude of the workers, specially the female with the lip piercing is the worst, she acts like the customers are working for her and she doesn’t want to move a muscle.
Atmosphere: 2
Food: 3
Service: 1
This was the first time trying this restaurant and i should have kept driving. There were 2 younger people at the counter (should have got their names, they were nice) and an older women working the grill (she was just angry). Well apparently the older women didn't like that I was asking questions about their unclear menu and kept saying, from the grill, the line is getting longer, the line is getting longer. When the younger girl was being very kind and explaining their unclear menu. Mind you the entire place was empty and there were 2 ppl (a couple) behind me in line. The experience wasn't pleasant and the food is typical, nothing special compared to the Chipotles and Qdoba's of the world and the were much more expensive. So for those who are daring to try this place the tacos come two to an order, something the menu fails to say. But ask about the things to add because many items have a up charge. As a reference, 4 chicken tacos cost $29.00. Visitors beware.
Atmosphere: 1
Food: 3
Service: 1
i got nachos and it was so good. i am obsessed with dos toros.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This restaurant is really nice , the customer service is friendly and his food is very delicious, I recommend at everything.Ramon provide a really good customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Chicken Bowl of Rice
I tried the new chicken in a burrito and it was amazingly delicious. Thanks to the big guy for recommending it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Guacamole, Chicken Bowl of Rice, Nachos, Taco, Chips and Queso
i ate at this restaurant and i loved it so much! the new chicken was amazing in the burrito and their customer service and beyond incredible!
Atmosphere: 5
Food: 5
Service: 5
I would not let anyone else in the world prepare my bowl/burrito other than RAMON!!! Best there is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Filthy restaurant empty restaurant all employees were in back when we walked in, they were friendly,all good until we went to get forks and napkins we noticed the filth.The experience got worse looking for a table that wasn’t disgusting and the floor was littered with stepped on food. Never again Chiplotle is way cleaner and as good food wise
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Chicken Bowl of Rice