I am legit confused about how you mess up some fries order. Fries were cold like if they just grabbed them from the freezer. Unacceptable.
Atmosphere: 2
Food: 1
Service: 2
Rose S.
This taco bell has never given us good service and the food is hardly ever good - meaning the employees don't check the ingredients before serving their customers. The lettuce tasted like it expired, the chips were stale, and they had us waiting for our food for 20 minutes even though we ordered ahead of time and waited 10 minutes before going there. I absolutely do not recommend this place, at least until they make major changes to employee hiring/training, and managing this place.
Atmosphere: 1
Food: 3
Service: 1
Francelia Zepol
The girl who serves in the afternoon has no patience... she screams as if she were at the Super Bowl... I just made sure the order was correct.
Atmosphere: 1
Service: 1
Amanda Rae
I came here after the bar and they made my food like rent is DUE. whoever worked 10:50pm 10/14, I hope all your pillows are cold and all you want in life happens.
Atmosphere: 5
Food: 5
Service: 5
Pam Murray
Went to the drive thru this afternoon.ordered two tacos and a vanilla freeze. One car ahead of us, waited 15 minutes, no movement. Finally went inside, cashier did say sorry, no one in the dining room, no cars at the drive thru. Tacos were stale, maybe sat too long, the drink was no longer a freeze. I get it, it's fast food but this location needs a reboot.
Atmosphere: 1
Food: 1
Service: 1
Marie D
I have not ordered here in a very long time and I should have never ordered again. I decided to take a chance after work and get the supreme luxe box. What is supposed to be in the box is a beefy layer burrito. There was no beef in my burrito. Instead, they filled the 5 beefy layer burrito with refried beans instead of beef. I don't know anyone who likes refried beans like that.But i'm not one of them. The last time I've had a beefy layer burrito, there was never 85% refried beans and 15%, beef, cheese and sour cream. I don't know what's going on at this location. But I know I didn't deserve that. I will continue to stay away from this location all over again.
Atmosphere: 3
Food: 2
Service: 3
Leila Rivera
Placed an online order and sat in the drive thru for 5 minutes and had no one said anything at the speaker. Store closes at 1 I arrived at 1130. We pulled up to the window to see if we could be helped by anyone. He helped the person in front of us and locked the drive thru window. I work fast food and I completely understand how it feels to want to go home, still not acceptable to “close” the store and ignore any guest that come through. I also know that when someone is sitting in the drive thru, you’re able to hear that there’s a car waiting in the drive thru. Not hard to do better & do your job. Now I have to wait 3-5 business days for a refund to my account.
Tina Um
Why were these the soggiest fries I have ever had. I mean like Taco Bell is still buss no matter what but I also found a chip inside which I found pretty funny but that’s pretty weird. Also the cheese on my grilled cheese burrito wasn’t even grilled it was just uncooked cheese on it but whatever. I mean like the food was still buss but the place deserves a 1 but so many people rated this place a 1 I don’t think they give a shit anymore 😂.
Coconutcub
I waited 45 minutes for my food. In the drive through. With 2 people ahead of me.
dawnmarie allan
This was the worst “fast food” drive thru experience of my..life? I’m genuinely confused at how unbearable my experience just was. I had 3 cars ahead of me. Got there at 4:35. Had to make an appointment 7 minutes away for 5:00. Thought to myself, “let me just grab something quick to hold me over before this meeting”. It took 12 minutes just waiting on the line to order. I should have left after 10 minutes! But I was already in line and thought I just needed to be patient. I ordered 1 taco. One! I tried ordering the 1 dollar happy hour drink but the guy was so unsure about the price and the flavors and everything else that I’m not even sure what he ended up giving me. But, that’s all I ended up getting! Why? Because I couldn’t take it any longer!! I had placed my order, still had 2 cars ahead of me. Now it’s 5:03 and my appointment calls me because now I’m late. I frustratingly respond and explain how I’m stuck on a line but will hopefully only take me 5-10 more minutes since I already placed my order. Okay, now it’s 5:06 and I’m finally at the cashier. He keeps the window closed. I finally go “hello????” I remind him what I ordered because he did not remember. They clearly did not make my order yet. He made some sort of freeze and closed the window again. I wait another minute and now I’m really getting impatient. I wave for his attention and say, “what is going on? I have been waiting on this line for over 30 minutes..this is insane.” He says, “sorry, we have a big order”. I said, “I ordered one taco…can you maybe make that, now?” listen, I get that they may have had a delivery order or something but I ordered one taco, I was in line for the drive thru for over 30 minutes, and I was still waiting. Make the 1 taco maybe first? Like, come on…by 5:10 my appointment called me again and I frustratingly told them I was still on the damn line. By 5:12, I left the window hangry, with no taco, no refund, and just one freeze drink with way too much syrup. 40 minutes!!! 40 minutes in a drive-thru and my food still was not ready!! It was one taco!! Y’all…I’m shooketh. Literally missed my appointment for a friggin spicy potato burrito that never even arrived. What happened to the wonderful black man who used to make these fast and fat potato burritos? I’d be outta there in under 10 minutes, easily. This experience today was baffling to me. Customer service is completely shot on Tuesdays early evening. Don’t bother going here if you are hungry and in a hurry. Go there as an act of charity to help this gen-z generation develop their work ethic if you are feeling generous & patient, but my goodness..👀they gotta get it together. I worked in restaurants all throughout my teens and twenties…40 minutes at a regular restaurant with table seating and a server can even cause complaint…waiting 40 minutes for one taco from a fast food drive thru and still not receiving it is unacceptable.
Cleanest Taco Bell! The tacos were the BEST tacos ...shells warm crisp, meat hot, cheese melting, lettuce, tomatoes sour cream, cold..perfect.
Robert Lewis
Good food good service and perfect atmosphere
d
Went there 4 days ago. At the counter for over 10 minutes until someone acknowledged us. He said we had to order from the kiosk per his manager. After we order from the kiosk, we saw many orders being brought to the drive-through window. The drive-through orders were obviously all placed after our order. Waited a long time for our food. That wasn't even the worst part. Several people walked in waiting at the counter. Girl from behind the counter, probably the meanest girl you would ever meet, was loudly screaming at the Door Dash man, after she got done arguing with a young woman who came in from the drive-thru line. Screaming and screaming at this poor man, who was very calm, just waiting for his order. I should have video recorded her and sent it to their corporate office. They cannot treat customers, particularly Door Dash, this way it was horrible. This place needs to close - the way they treat customers is just awful. I will never go here again and drive the extra 15 minutes to Newburgh.
Dexter Logan
I don't know what happened to this location but it used to be a great taco bell to go to for myself and for delivery pickup. Now they separate the delivery people and have them wait for almost an hour to pickup the customers food. The last 2 months have been so different than what they used to be. There was an employee there named Brian that was excellent, so friendly and hard working I don't see him anymore. I avoid picking up deliveries there now. It causes the customer to wait forever and I won't pickup food for myself there anymore either
Leslie Cruz
If i could give this place zero stars, i would. I live 25 mins from this place and they are open until 1am, the lights are on, and people inside however i pull up to the drive through and no one is taking my order; i came at 12am and im Never coming again
I am legit confused about how you mess up some fries order. Fries were cold like if they just grabbed them from the freezer. Unacceptable.
Atmosphere: 2
Food: 1
Service: 2
This taco bell has never given us good service and the food is hardly ever good - meaning the employees don't check the ingredients before serving their customers. The lettuce tasted like it expired, the chips were stale, and they had us waiting for our food for 20 minutes even though we ordered ahead of time and waited 10 minutes before going there. I absolutely do not recommend this place, at least until they make major changes to employee hiring/training, and managing this place.
Atmosphere: 1
Food: 3
Service: 1
The girl who serves in the afternoon has no patience... she screams as if she were at the Super Bowl... I just made sure the order was correct.
Atmosphere: 1
Service: 1
I came here after the bar and they made my food like rent is DUE. whoever worked 10:50pm 10/14, I hope all your pillows are cold and all you want in life happens.
Atmosphere: 5
Food: 5
Service: 5
Went to the drive thru this afternoon.ordered two tacos and a vanilla freeze. One car ahead of us, waited 15 minutes, no movement. Finally went inside, cashier did say sorry, no one in the dining room, no cars at the drive thru. Tacos were stale, maybe sat too long, the drink was no longer a freeze. I get it, it's fast food but this location needs a reboot.
Atmosphere: 1
Food: 1
Service: 1
I have not ordered here in a very long time and I should have never ordered again. I decided to take a chance after work and get the supreme luxe box. What is supposed to be in the box is a beefy layer burrito. There was no beef in my burrito. Instead, they filled the 5 beefy layer burrito with refried beans instead of beef. I don't know anyone who likes refried beans like that.But i'm not one of them. The last time I've had a beefy layer burrito, there was never 85% refried beans and 15%, beef, cheese and sour cream. I don't know what's going on at this location. But I know I didn't deserve that. I will continue to stay away from this location all over again.
Atmosphere: 3
Food: 2
Service: 3
Placed an online order and sat in the drive thru for 5 minutes and had no one said anything at the speaker. Store closes at 1 I arrived at 1130. We pulled up to the window to see if we could be helped by anyone. He helped the person in front of us and locked the drive thru window. I work fast food and I completely understand how it feels to want to go home, still not acceptable to “close” the store and ignore any guest that come through. I also know that when someone is sitting in the drive thru, you’re able to hear that there’s a car waiting in the drive thru. Not hard to do better & do your job. Now I have to wait 3-5 business days for a refund to my account.
Why were these the soggiest fries I have ever had. I mean like Taco Bell is still buss no matter what but I also found a chip inside which I found pretty funny but that’s pretty weird. Also the cheese on my grilled cheese burrito wasn’t even grilled it was just uncooked cheese on it but whatever. I mean like the food was still buss but the place deserves a 1 but so many people rated this place a 1 I don’t think they give a shit anymore 😂.
I waited 45 minutes for my food. In the drive through. With 2 people ahead of me.
This was the worst “fast food” drive thru experience of my..life? I’m genuinely confused at how unbearable my experience just was. I had 3 cars ahead of me. Got there at 4:35. Had to make an appointment 7 minutes away for 5:00. Thought to myself, “let me just grab something quick to hold me over before this meeting”. It took 12 minutes just waiting on the line to order. I should have left after 10 minutes! But I was already in line and thought I just needed to be patient. I ordered 1 taco. One! I tried ordering the 1 dollar happy hour drink but the guy was so unsure about the price and the flavors and everything else that I’m not even sure what he ended up giving me. But, that’s all I ended up getting! Why? Because I couldn’t take it any longer!! I had placed my order, still had 2 cars ahead of me. Now it’s 5:03 and my appointment calls me because now I’m late. I frustratingly respond and explain how I’m stuck on a line but will hopefully only take me 5-10 more minutes since I already placed my order. Okay, now it’s 5:06 and I’m finally at the cashier. He keeps the window closed. I finally go “hello????” I remind him what I ordered because he did not remember. They clearly did not make my order yet. He made some sort of freeze and closed the window again. I wait another minute and now I’m really getting impatient. I wave for his attention and say, “what is going on? I have been waiting on this line for over 30 minutes..this is insane.” He says, “sorry, we have a big order”. I said, “I ordered one taco…can you maybe make that, now?” listen, I get that they may have had a delivery order or something but I ordered one taco, I was in line for the drive thru for over 30 minutes, and I was still waiting. Make the 1 taco maybe first? Like, come on…by 5:10 my appointment called me again and I frustratingly told them I was still on the damn line. By 5:12, I left the window hangry, with no taco, no refund, and just one freeze drink with way too much syrup. 40 minutes!!! 40 minutes in a drive-thru and my food still was not ready!! It was one taco!! Y’all…I’m shooketh. Literally missed my appointment for a friggin spicy potato burrito that never even arrived. What happened to the wonderful black man who used to make these fast and fat potato burritos? I’d be outta there in under 10 minutes, easily. This experience today was baffling to me. Customer service is completely shot on Tuesdays early evening. Don’t bother going here if you are hungry and in a hurry. Go there as an act of charity to help this gen-z generation develop their work ethic if you are feeling generous & patient, but my goodness..👀they gotta get it together. I worked in restaurants all throughout my teens and twenties…40 minutes at a regular restaurant with table seating and a server can even cause complaint…waiting 40 minutes for one taco from a fast food drive thru and still not receiving it is unacceptable.
Restaurantji Recommends
Cleanest Taco Bell! The tacos were the BEST tacos ...shells warm crisp, meat hot, cheese melting, lettuce, tomatoes sour cream, cold..perfect.
Good food good service and perfect atmosphere
Went there 4 days ago. At the counter for over 10 minutes until someone acknowledged us. He said we had to order from the kiosk per his manager. After we order from the kiosk, we saw many orders being brought to the drive-through window. The drive-through orders were obviously all placed after our order. Waited a long time for our food. That wasn't even the worst part. Several people walked in waiting at the counter. Girl from behind the counter, probably the meanest girl you would ever meet, was loudly screaming at the Door Dash man, after she got done arguing with a young woman who came in from the drive-thru line. Screaming and screaming at this poor man, who was very calm, just waiting for his order. I should have video recorded her and sent it to their corporate office. They cannot treat customers, particularly Door Dash, this way it was horrible. This place needs to close - the way they treat customers is just awful. I will never go here again and drive the extra 15 minutes to Newburgh.
I don't know what happened to this location but it used to be a great taco bell to go to for myself and for delivery pickup. Now they separate the delivery people and have them wait for almost an hour to pickup the customers food. The last 2 months have been so different than what they used to be. There was an employee there named Brian that was excellent, so friendly and hard working I don't see him anymore. I avoid picking up deliveries there now. It causes the customer to wait forever and I won't pickup food for myself there anymore either
If i could give this place zero stars, i would. I live 25 mins from this place and they are open until 1am, the lights are on, and people inside however i pull up to the drive through and no one is taking my order; i came at 12am and im Never coming again
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