I love Dunkin' coffees, but this place has a bad service I ordered a medium Caramel latte and they gave me the empty glass and a bacon, egg and cheese and it was like I was ordering I never go back to that place
Atmosphere: 1
Food: 1
Service: 1
Abul Karim
As usual coffee. Nothing special!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant, Egg and Cheese
Reehana Pillius
Let me tell y'all something!! Ms. Nicole is an absolute sweetheart! I was having such a a rough day, and she took the time not to just make my coffee perfectly but treat me like a person! ❤️❤️ What a great experience!!! The whole store was also decorated for summerween!!! Too cute!!! 🎃🎃🎃
Atmosphere: 5
Food: 5
Service: 5
Paige Parlapiano
My favorite dunkin.
Iqbal Qaiser
This Dunkin is terrible I ask the counter lady for refresher and she said she has no refresher no smoothies no coffee nothing only I have water and then I went to restroom no soap no paper towel and even air dryer was not working. Last look so tired and frustrated
Atmosphere: 1
Service: 1
Benjamin
Beware of online orders at this Dunkin. They conduct a scam where they tell you they don't have something to fill your order then refuse to swap it out or to give you a refund and send you to the app which doesn't have a refund option. They will also refuse to give you a receipt to show you didn't get your items if you want to file a claim with corporate. Just a receipt showing you received the items that you did not.
Atmosphere: 1
Food: 1
Service: 1
Andreyah Brooks
How many times did y'all recook these hash browns before it was served to me? It’s not even edible. I literally purchased 2 orders and I can’t even eat it I’m highly annoyed the workers are nice but the work ethic not so much.
Food: 1
Service: 1
Rory Campbell
So me, my brother and my mom went to Dunkin because we have never experienced a problem with Dunkin. We say what we want and everything is normal. We get our food but we are waiting 5 minutes to get a donut. They gave us 2 donuts when we ordered 1 but that’s not the problem. The problem is THERE WAS A PEICE OF HAIR IN THE BAG. It is none of ours because it was stuck in there. And to top it off the cream cheese on the bagel was watery. I had high hopes for Dunkin but they had to ruin it. Filthy dump
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Dunkin' Refreshers, Bagel
Joseph Ball
I'm extremely disappointed in my experience at this Dunkin'. First, they didn't have any midnight black coffee so I had to settle on the house blend. Second, my chai latte was not even 2/3 full. None of the drinks were reasonably hot enough for my comfort and the service was exceptionally slow. Even for expected to be overpriced coffee, this was a terrible experience.
Mario Petrucelli
This staff here are very friendly and very professional. But after asking for 2 sandwiches Without bacon and still getting bacon One star. Second, the bacon was uncooked another two stars(UNCOOKED/ IMPROPERLY COOKED BACON IS UNACCEPTABLE AND DANGEROUS) Last but not least is the spoon they mix the coffee with sits in sanitizer and not running water So unless you are paying attention, you are consuming sanitizer. I tested this out by ordering two coffees one mixed and one unmixed and the one mixed definitely did not taste right and a bit chemical. Be careful with this. I have caught several dunkin donuts doing this. "Stay in the know"
Don’t know what the ladies problems are here, maybe they’re just miserable. Blc lady who served me was super rude the manager should reconsider who they hire. I’m not just saying that I used to work at Dunkin and I know what bad customer service is. Honestly I don’t usually listen to reviews but trust the customer service and attitude is horrible here. Food and drinks were good tho
Atmosphere: 1
Food: 5
Service: 1
JL33 Personal Page #uMotivat3M3 Productions
Server is very polite and has great energy..
Atmosphere: 5
Food: 3
Service: 5
Mar Smith
Very delicious iced coffee and nice service ☕??
Atmosphere: 5
Food: 5
Service: 5
Danyl
There are very unprofessional and they should check they staff’s background Especially a girl called
Atmosphere: 1
Food: 1
Service: 1
kristina englese
My daughter and her boyfriend walked into this Dunkin (Newburgh)) location this morning and they were not greeted by friendly faces or manner, the server shay and other employees accused them of ordering incorrectly which by the way they order from Dunkin daily and can distinguish when there coffee or food is not properly prepared and served the employees were very unpleasant and had no customer service skills, they accused them of derogatory words. Shay tried to get other employees to lie and try to manipulate this situation to make it bigger than what was asked of her/ them to please remake it. this is unacceptable and unfortunately not the first negative experience not only myself but others have encountered. As daily coffee drinker it is a shame what unprofessional and kind people your company hired and the lack of customer service skills that have been obtained from the on board hiring process
I love Dunkin' coffees, but this place has a bad service I ordered a medium Caramel latte and they gave me the empty glass and a bacon, egg and cheese and it was like I was ordering I never go back to that place
Atmosphere: 1
Food: 1
Service: 1
As usual coffee. Nothing special!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant, Egg and Cheese
Let me tell y'all something!! Ms. Nicole is an absolute sweetheart! I was having such a a rough day, and she took the time not to just make my coffee perfectly but treat me like a person! ❤️❤️ What a great experience!!! The whole store was also decorated for summerween!!! Too cute!!! 🎃🎃🎃
Atmosphere: 5
Food: 5
Service: 5
My favorite dunkin.
This Dunkin is terrible I ask the counter lady for refresher and she said she has no refresher no smoothies no coffee nothing only I have water and then I went to restroom no soap no paper towel and even air dryer was not working. Last look so tired and frustrated
Atmosphere: 1
Service: 1
Beware of online orders at this Dunkin. They conduct a scam where they tell you they don't have something to fill your order then refuse to swap it out or to give you a refund and send you to the app which doesn't have a refund option. They will also refuse to give you a receipt to show you didn't get your items if you want to file a claim with corporate. Just a receipt showing you received the items that you did not.
Atmosphere: 1
Food: 1
Service: 1
How many times did y'all recook these hash browns before it was served to me? It’s not even edible. I literally purchased 2 orders and I can’t even eat it I’m highly annoyed the workers are nice but the work ethic not so much.
Food: 1
Service: 1
So me, my brother and my mom went to Dunkin because we have never experienced a problem with Dunkin. We say what we want and everything is normal. We get our food but we are waiting 5 minutes to get a donut. They gave us 2 donuts when we ordered 1 but that’s not the problem. The problem is THERE WAS A PEICE OF HAIR IN THE BAG. It is none of ours because it was stuck in there. And to top it off the cream cheese on the bagel was watery. I had high hopes for Dunkin but they had to ruin it. Filthy dump
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Dunkin' Refreshers, Bagel
I'm extremely disappointed in my experience at this Dunkin'.
First, they didn't have any midnight black coffee so I had to settle on the house blend. Second, my chai latte was not even 2/3 full. None of the drinks were reasonably hot enough for my comfort and the service was exceptionally slow.
Even for expected to be overpriced coffee, this was a terrible experience.
This staff here are very friendly and very professional.
But after asking for 2 sandwiches Without bacon and still getting bacon One star.
Second, the bacon was uncooked another two stars(UNCOOKED/ IMPROPERLY COOKED BACON IS UNACCEPTABLE AND DANGEROUS)
Last but not least is the spoon they mix the coffee with sits in sanitizer and not running water So unless you are paying attention, you are consuming sanitizer. I tested this out by ordering two coffees one mixed and one unmixed and the one mixed definitely did not taste right and a bit chemical. Be careful with this. I have caught several dunkin donuts doing this.
"Stay in the know"
Food: 1
Service: 5
Restaurantji Recommends
Don’t know what the ladies problems are here, maybe they’re just miserable. Blc lady who served me was super rude the manager should reconsider who they hire. I’m not just saying that I used to work at Dunkin and I know what bad customer service is. Honestly I don’t usually listen to reviews but trust the customer service and attitude is horrible here. Food and drinks were good tho
Atmosphere: 1
Food: 5
Service: 1
Server is very polite and has great energy..
Atmosphere: 5
Food: 3
Service: 5
Very delicious iced coffee and nice service ☕??
Atmosphere: 5
Food: 5
Service: 5
There are very unprofessional and they should check they staff’s background
Especially a girl called
Atmosphere: 1
Food: 1
Service: 1
My daughter and her boyfriend walked into this Dunkin (Newburgh)) location this morning and they were not greeted by friendly faces or manner, the server shay and other employees accused them of ordering incorrectly which by the way they order from Dunkin daily and can distinguish when there coffee or food is not properly prepared and served the employees were very unpleasant and had no customer service skills, they accused them of derogatory words. Shay tried to get other employees to lie and try to manipulate this situation to make it bigger than what was asked of her/ them to please remake it. this is unacceptable and unfortunately not the first negative experience not only myself but others have encountered. As daily coffee drinker it is a shame what unprofessional and kind people your company hired and the lack of customer service skills that have been obtained from the on board hiring process
Atmosphere: 1
Food: 1
Service: 1
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