Beware of online orders at this Dunkin. They conduct a scam where they tell you they don't have something to fill your order then refuse to swap it out or to give you a refund and send you to the app which doesn't have a refund option. They will also refuse to give you a receipt to show you didn't get your items if you want to file a claim with corporate. Just a receipt showing you received the items that you did not.
Atmosphere: 1
Food: 1
Service: 1
Andreyah Brooks
How many times did y'all recook these hash browns before it was served to me? It’s not even edible. I literally purchased 2 orders and I can’t even eat it I’m highly annoyed the workers are nice but the work ethic not so much.
Food: 1
Service: 1
Rory Campbell
So me, my brother and my mom went to Dunkin because we have never experienced a problem with Dunkin. We say what we want and everything is normal. We get our food but we are waiting 5 minutes to get a donut. They gave us 2 donuts when we ordered 1 but that’s not the problem. The problem is THERE WAS A PEICE OF HAIR IN THE BAG. It is none of ours because it was stuck in there. And to top it off the cream cheese on the bagel was watery. I had high hopes for Dunkin but they had to ruin it. Filthy dump
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Dunkin' Refreshers, Bagel
Joseph Ball
I'm extremely disappointed in my experience at this Dunkin'. First, they didn't have any midnight black coffee so I had to settle on the house blend. Second, my chai latte was not even 2/3 full. None of the drinks were reasonably hot enough for my comfort and the service was exceptionally slow. Even for expected to be overpriced coffee, this was a terrible experience.
Mario Petrucelli
This staff here are very friendly and very professional. But after asking for 2 sandwiches Without bacon and still getting bacon One star. Second, the bacon was uncooked another two stars(UNCOOKED/ IMPROPERLY COOKED BACON IS UNACCEPTABLE AND DANGEROUS) Last but not least is the spoon they mix the coffee with sits in sanitizer and not running water So unless you are paying attention, you are consuming sanitizer. I tested this out by ordering two coffees one mixed and one unmixed and the one mixed definitely did not taste right and a bit chemical. Be careful with this. I have caught several dunkin donuts doing this. "Stay in the know"
Food: 1
Service: 5
Pluvio Apparel
Don’t know what the ladies problems are here, maybe they’re just miserable. Blc lady who served me was super rude the manager should reconsider who they hire. I’m not just saying that I used to work at Dunkin and I know what bad customer service is. Honestly I don’t usually listen to reviews but trust the customer service and attitude is horrible here. Food and drinks were good tho
Atmosphere: 1
Food: 5
Service: 1
JL33 Personal Page #uMotivat3M3 Productions
Server is very polite and has great energy..
Atmosphere: 5
Food: 3
Service: 5
Mar Smith
Very delicious iced coffee and nice service ☕??
Atmosphere: 5
Food: 5
Service: 5
Danyl
There are very unprofessional and they should check they staff’s background Especially a girl called
Atmosphere: 1
Food: 1
Service: 1
kristina englese
My daughter and her boyfriend walked into this Dunkin (Newburgh)) location this morning and they were not greeted by friendly faces or manner, the server shay and other employees accused them of ordering incorrectly which by the way they order from Dunkin daily and can distinguish when there coffee or food is not properly prepared and served the employees were very unpleasant and had no customer service skills, they accused them of derogatory words. Shay tried to get other employees to lie and try to manipulate this situation to make it bigger than what was asked of her/ them to please remake it. this is unacceptable and unfortunately not the first negative experience not only myself but others have encountered. As daily coffee drinker it is a shame what unprofessional and kind people your company hired and the lack of customer service skills that have been obtained from the on board hiring process
The worst Dunkin’ Donuts I ever been to the coffee did not taste good. Was not what I asked for My food I bought was cold and the servers were super rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
orianny mueses
There are very unprofessional and they should check they staff’s background Especially a girl called
Atmosphere: 1
Food: 1
Service: 1
chloe cardona
I went to get a simple iced coffee and was greeted with the worst service I have ever had in the food service industry. I got to the counter and Shea immediately gave me an attitude. I brushed it off and continued to order my drink when I saw that Shea walked out with an empty cup and a brown substance on her fingers. She proceeded to give me a dirty sanchez…obviously…..I left without my drink.
Atmosphere: 1
Food: 1
Service: 1
Logan Rodriguez
When I went there today the worker, Shea, was so combative. It’s a shame because this used to be my favorite spot for coffee. Now I don’t give eeffoc about the fate of this establishment!
Atmosphere: 1
Food: 2
Service: 1
Cami Cardona
My brother and his girlfriend went in to get an iced coffee with no sugar. Not only did they butcher the very simple order but Shea fought with them and was completely disrespectful the entire time. When they went back to ask if the drink could be remade Shea was extremely rude and started making fragrant claims about them. Unfortunately when the manager got involved Shea continued to scream over everyone which resulted in a refund and a shove out the door. The only positive thing in the entire situation is that I have free will and will never have to walk into the Newburgh Dunkin ever again.
Beware of online orders at this Dunkin. They conduct a scam where they tell you they don't have something to fill your order then refuse to swap it out or to give you a refund and send you to the app which doesn't have a refund option. They will also refuse to give you a receipt to show you didn't get your items if you want to file a claim with corporate. Just a receipt showing you received the items that you did not.
Atmosphere: 1
Food: 1
Service: 1
How many times did y'all recook these hash browns before it was served to me? It’s not even edible. I literally purchased 2 orders and I can’t even eat it I’m highly annoyed the workers are nice but the work ethic not so much.
Food: 1
Service: 1
So me, my brother and my mom went to Dunkin because we have never experienced a problem with Dunkin. We say what we want and everything is normal. We get our food but we are waiting 5 minutes to get a donut. They gave us 2 donuts when we ordered 1 but that’s not the problem. The problem is THERE WAS A PEICE OF HAIR IN THE BAG. It is none of ours because it was stuck in there. And to top it off the cream cheese on the bagel was watery. I had high hopes for Dunkin but they had to ruin it. Filthy dump
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Dunkin' Refreshers, Bagel
I'm extremely disappointed in my experience at this Dunkin'.
First, they didn't have any midnight black coffee so I had to settle on the house blend. Second, my chai latte was not even 2/3 full. None of the drinks were reasonably hot enough for my comfort and the service was exceptionally slow.
Even for expected to be overpriced coffee, this was a terrible experience.
This staff here are very friendly and very professional.
But after asking for 2 sandwiches Without bacon and still getting bacon One star.
Second, the bacon was uncooked another two stars(UNCOOKED/ IMPROPERLY COOKED BACON IS UNACCEPTABLE AND DANGEROUS)
Last but not least is the spoon they mix the coffee with sits in sanitizer and not running water So unless you are paying attention, you are consuming sanitizer. I tested this out by ordering two coffees one mixed and one unmixed and the one mixed definitely did not taste right and a bit chemical. Be careful with this. I have caught several dunkin donuts doing this.
"Stay in the know"
Food: 1
Service: 5
Don’t know what the ladies problems are here, maybe they’re just miserable. Blc lady who served me was super rude the manager should reconsider who they hire. I’m not just saying that I used to work at Dunkin and I know what bad customer service is. Honestly I don’t usually listen to reviews but trust the customer service and attitude is horrible here. Food and drinks were good tho
Atmosphere: 1
Food: 5
Service: 1
Server is very polite and has great energy..
Atmosphere: 5
Food: 3
Service: 5
Very delicious iced coffee and nice service ☕??
Atmosphere: 5
Food: 5
Service: 5
There are very unprofessional and they should check they staff’s background
Especially a girl called
Atmosphere: 1
Food: 1
Service: 1
My daughter and her boyfriend walked into this Dunkin (Newburgh)) location this morning and they were not greeted by friendly faces or manner, the server shay and other employees accused them of ordering incorrectly which by the way they order from Dunkin daily and can distinguish when there coffee or food is not properly prepared and served the employees were very unpleasant and had no customer service skills, they accused them of derogatory words. Shay tried to get other employees to lie and try to manipulate this situation to make it bigger than what was asked of her/ them to please remake it. this is unacceptable and unfortunately not the first negative experience not only myself but others have encountered. As daily coffee drinker it is a shame what unprofessional and kind people your company hired and the lack of customer service skills that have been obtained from the on board hiring process
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worst Dunkin’ Donuts I ever been to the coffee did not taste good. Was not what I asked for My food I bought was cold and the servers were super rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
There are very unprofessional and they should check they staff’s background
Especially a girl called
Atmosphere: 1
Food: 1
Service: 1
I went to get a simple iced coffee and was greeted with the worst service I have ever had in the food service industry. I got to the counter and Shea immediately gave me an attitude. I brushed it off and continued to order my drink when I saw that Shea walked out with an empty cup and a brown substance on her fingers. She proceeded to give me a dirty sanchez…obviously…..I left without my drink.
Atmosphere: 1
Food: 1
Service: 1
When I went there today the worker, Shea, was so combative. It’s a shame because this used to be my favorite spot for coffee. Now I don’t give eeffoc about the fate of this establishment!
Atmosphere: 1
Food: 2
Service: 1
My brother and his girlfriend went in to get an iced coffee with no sugar. Not only did they butcher the very simple order but Shea fought with them and was completely disrespectful the entire time. When they went back to ask if the drink could be remade Shea was extremely rude and started making fragrant claims about them. Unfortunately when the manager got involved Shea continued to scream over everyone which resulted in a refund and a shove out the door. The only positive thing in the entire situation is that I have free will and will never have to walk into the Newburgh Dunkin ever again.
Atmosphere: 1
Food: 1
Service: 1
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