The Brookside
2990 Lockport Olcott Rd, Newfane
(716) 778-8500
Recent Reviews
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My wife & I eat here every week, they never disappoint. From creative cocktail specials, to their specialty food menu…. It’s all great even the staff are just perfect ! We love it here & will continue to come back ! & The DESSERT’S, HIGHLY recommend! (PS Please get bananas for that drink special you guys had a little bit ago lol)
It was a buffet luncheon. The beef was very tasty, the pasta dish was very interesting as have never seen long curly pasta pieces before. The chicken was very good.
Happened to be seated near the door and was amazed at the number of people that kept constantly walking in for lunch.
Absolutely love this place. Plenty of options available & a great atmosphere. They’re surprisingly creative when it comes to specials. Not much repetition that I’ve noticed. Their salads are enormous & delicious. My favorite is the buffalo chicken flatbread with cauliflower crust. I don’t have gluten concerns, the cauliflower crust just comes out crispy & doesn’t leave you with a carb-hangover. Great option on a cheat day 😉
Great BOW.
There wasn't anyone in the restaurant, yet had to wait 45 minutes for tacos and wraps. Waitress didn't offer refills, didn't check in with us when we received our food or informed us of what was taking so long to receive the food. Deserts tasted horrible. Food wasn't great. Prices were a little high for small serving size. Won't be returning!
This is my family’s favorite restaurant. The staff and owners are kind and attentive. We just enjoyed the Mother’s Day Brunch and everything was delicious! You can tell they worked extra hard to make everything perfect, and they definitely succeeded! Thank you for being the ‘home away from home’ place to eat for my family. 💕 ps: Sara(h) is the best!!!
Good food and service
great food, great service and very awesome if you are a Celiac like I am, lots of options.
Always a great choice. I've never had a bad meal. Great people.
Atmosphere: 5
Food: 5
Service: 5
We had Thanksgiving dinner tonight at the Brookside Restaurant and it’s Awesome,everything was delicious, hats off to everyone at Brookside to make this happen
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Normally we would give a great review, however our last visit where we took guests for lunch, a party of 8 to start with they only had 2 servers on which made it difficult on them, as they had a party of 16 arriving Shortly after we arrived for our reservation. The waitress told us she wanted us to quickly place our orders before the large party arrived, understandable on her part but rushed for us...
Our food came, but one of our guests who I might add is an experienced, talented, long time professional in food service himself, stated that the salad he ordered "tasted and smelled off". The waitress took it back, as she should. The owner came out and stated that the guest must just " must not have liked it!" Not the case, he typically orders Greek salad many times at other restaurants and thoroughly enjoying them, no complaints. Even his wife said it "smelled off". The owner stated, "we cannot loose money, just because someone doesn't like something." Did we want to take it home, ( the one who had the complaint had to leave before the rest us 7)
Why would we the hosts, paying the $215.00 + want to take something home and risk illness from something that tasted off??? One ( first time guest) commented "What happened to the customer always being right?"
My Cobb salad was good accept the tomatoes were like they had sat in a bowl in a fridge and had gotten soft and watery, definitely not fresh cut. I let that slide, now I wish I hadn't.They charged us anyway for his salad he couldn't eat. Not good customer relations.
By the way the guest who complained about the salad is a food service business owner himself, so understands and compensates if one of his customers has a complaint.
We have frequented Brookside many times with numerous guests, in our party, but this has changed our opinion of suggesting Brookside for the future gatherings.
Now they have lost more business than the cost of the salad ... unfortunately. Customer Satisfaction is of unmost importantace in a successful business.
Atmosphere: 4
Food: 2
Service: 1
Great food! Great service! Burger was actually cooked right the first time and had flavor!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese Bites, Poutine, Stinger Flatbread Pizza, Nachos, Buffalo Chicken Flatbread, Stuffed Lobster Stuffed Haddock and Shrimp Combo, Sliders, Chicken Wings, Fish and Chips, Clam Chowder, Chicken Caesar Salad, Sweet Potato Fries, German Potato Salad, Burrito Supreme, Strawberry and Mango Salad, Beef on Weck, Fried Dill Pickle, Pulled Pork, Parmigiano Fish Dinner, Ruben
Cozy, large patio, ample parking, good food and service. Cheap drinks $5-6 each beer and wine.
Atmosphere: 4
Food: 4
Service: 4
Always have a great experience. Staff is friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries
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