Pizza Hut
6096 NY-12 Route 12, Box 564, Norwich
(607) 334-5000
Recent Reviews
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We came a little bit late. But we were welcomed right in by the Manager. Very nice lady. I believe her name was Tonya. Anyways, sometimes when you go and establishments when they are closing, they get irritated, but she was completely welcoming. Got our food right away and it was very good. The buffalo boneless wings and the pepperoni pizza were perfect.!
Buffet was a mess, had to ask for lettuce to be brought out, barely any pizza, waitress brought 3 forks for a table of 6 (plastic) and never came back with more silverware or to see if we needed more drinks. They were not busy so that was not the reason. Very disappointing
Food was fresh but the service was horrible. We were up with the waitress as it was busy and she was the only waitress manning the tables which I do not feel is right especially on a Wednesday night when it’s buffet night. Once it settled down though the waitress was no where to be found. She never came back to ask if we need more drinks. Wednesday nights there needs to be more than one waitress working
Took the family last night for dinner (6:30pm). When parking the car, there was a terrible smell of sewage that lingered inside the building as well. Once inside there was nobody in the dining area, but the tables still were dirty and sticky. The salad bar was very much unappealing by the area cleanliness and freshness of ingredients. The menu had been photo copied and was barely legible with no prices on anything other than cheese pizza (other items did have prices). When I asked the server the price of something, it was double what it would have been if we just ordered takeout or delivery. We promptly got up and left at this point without ordering, and honestly shouldn't have stayed that long with the smell and cleanliness of the facility.
So one big problem was freshness, the food wasn’t fresh. I had to ask for fresh food, they did bring it out then. They also had pasta out but it wasn’t warm because the warmer wasn’t working, which means it wasn’t held at the right temp and it made me and my partner sick. The waitress was great and friendly but those things need to be fixed, I’d love to come back and try it again when theses issues are fixed. Thank you!
Went to Pizza Hut for a quick lunch while waiting for AAA to come get my car that broke down. My mom messed up putting in the mobile order so it wasn’t what we wanted. Crystal was very nice and helpful. Went out of her way to help us. She ended up giving us that pizza and remaking one just the way we wanted for no extra charge. Everyone there was really nice and went out of their way to make it a good experience for us! Will definitely be going back! Pizza was hot and perfect! Service was great!
Leaves a little to be desired. Service was sketchy, not the cleanest place. The salad bar was not replenished with fresh items and was limited. I do like the deep dish pizza and that was fine.
Wonderful service and totally respected our family in the Room Area
..that only requires Reservation!!!! Amazing!!
No issues with all the little kids playing and having a good time. Thank you all for making it a pleasurable experience!
We went in to see my friend while he was at work, they let him bring our food out to us. Very friendly, great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
It was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Restaurantji Recommends
Zach was very kind and the food was amazing! 🔥
Atmosphere: 5
Food: 5
Service: 5
Food was delicious and Zack was very nice and considerate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PMS Pizza, Breadsticks
Chicago Tavern Pizza is the 💣
Atmosphere: 3
Food: 5
Service: 5
Website wasn't working properly so I called the location in norwich ny, the person who answered with broken English put me on hold twice then hung up. I called back and was immediately put on hold and hung up on again. Ridiculous. Don't waste your time.
Atmosphere: 1
Food: 1
Service: 1
Pizza Hut on Wednesday Night has the most polite, respectful and compassionate staff even before close. Will only order from this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
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