I've been a customer of D-Rays since it opened. Never a disappointment. If anything, it's always better than ever. I would recommend it 100%. The service is fantastic! The people are so friendly and accommodating!!! Also, the portions are a phenomenal amount. I referred my last office to D-Rays, and my new office now LOVES D-Rays! They are very detail oriented. If you have requests, they pay attention! If they are busy and make a simple mistake, they are quick to fix and very focused on making everyone happy! Best for birthdays and events. Just make sure you give them a a heads up and they will have it ready for you as requested! Quality is exactly what we needed in our local area! Very clean!! Very nice place inside!!!
Atmosphere: 5
Food: 5
Service: 5
Brittany Edwards
Friendly workers last night was our first time ordering from here. I kept seeing and hearing good reviews and they do not disappoint.. the gentle apologized and said he over cooked our pizza and he had a fresh one going and offered me if I wanted to keep the over cooked one as well.. The prices are well worth it we got the special #5 my other half and the kids were super impressed and will be ordering here again. Thank you very much
Atmosphere: 5
Food: 5
Service: 5
Brad Clute
Great crust and the everything wings were delicious.
Food: 5
Natalie Soriano
friendly service. awesome cake and donuts and the pizza is the best around!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Obe
Always a good choice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Beth R
First time going there tonight, ordered pretty late and didn't realize they were closing. They still took my order and were incredibly professional! Don't find that much around here. Thanks to the workers for being so awesome. 10/10 recommend
Atmosphere: 5
Food: 5
Service: 5
Samantha Cook
I ordered through the app, which used a 3rd party delivery service. The delivery alone took over an hour and a half, by the time the food got to me it was cold and the wings were missing from my order. I called the shop, and the manager/owner, not sure which, got on the phone and 100% took responsibility and explained the new delivery service he is trying and the issues. Right away he told me he would refund my whole order and bring me my chicken wings personally. I honestly wasn't going to ask for a refund because I know things happen, because I work in food service as well. I would like to say that the food was amazing and the fact that they rushed my wings to me and offered to fix the mess. I appreciate them and just wanted people to know they definitely seem to take care of their customers when needed!
Food: 5
Service: 5
Tal Bryan
Great pizza with a chewy crust. Love the wings - they're very crispy!
Atmosphere: 4
Food: 4
Service: 4
Healey
My review concerns customer service only. After tonight's experience, I have thoughtfully considered sharing my feedback, and the overall encounter has resulted in a lasting, negative impression on me.
I came in to pick up an online order and waited nearly a minute for service. After notifying the staff member of my reason for visiting, she walked away without acknowledging me further. When another customer arrived, I stepped aside and observed a more positive interaction between them. She then presented me with the order, which I assumed was mine since I was the only one left. In all honesty, The whole interaction from start to finish felt weird and one-sided. If you choose to work with people, make it a positive experience for EVERYONE
I've been a customer of D-Rays since it opened. Never a disappointment. If anything, it's always better than ever. I would recommend it 100%. The service is fantastic! The people are so friendly and accommodating!!! Also, the portions are a phenomenal amount. I referred my last office to D-Rays, and my new office now LOVES D-Rays! They are very detail oriented. If you have requests, they pay attention! If they are busy and make a simple mistake, they are quick to fix and very focused on making everyone happy! Best for birthdays and events. Just make sure you give them a a heads up and they will have it ready for you as requested! Quality is exactly what we needed in our local area! Very clean!! Very nice place inside!!!
Atmosphere: 5
Food: 5
Service: 5
Friendly workers last night was our first time ordering from here. I kept seeing and hearing good reviews and they do not disappoint.. the gentle apologized and said he over cooked our pizza and he had a fresh one going and offered me if I wanted to keep the over cooked one as well..
The prices are well worth it we got the special #5 my other half and the kids were super impressed and will be ordering here again. Thank you very much
Atmosphere: 5
Food: 5
Service: 5
Great crust and the everything wings were delicious.
Food: 5
friendly service. awesome cake and donuts and the pizza is the best around!
Atmosphere: 5
Food: 5
Service: 5
Always a good choice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
First time going there tonight, ordered pretty late and didn't realize they were closing. They still took my order and were incredibly professional! Don't find that much around here. Thanks to the workers for being so awesome. 10/10 recommend
Atmosphere: 5
Food: 5
Service: 5
I ordered through the app, which used a 3rd party delivery service. The delivery alone took over an hour and a half, by the time the food got to me it was cold and the wings were missing from my order. I called the shop, and the manager/owner, not sure which, got on the phone and 100% took responsibility and explained the new delivery service he is trying and the issues. Right away he told me he would refund my whole order and bring me my chicken wings personally. I honestly wasn't going to ask for a refund because I know things happen, because I work in food service as well. I would like to say that the food was amazing and the fact that they rushed my wings to me and offered to fix the mess. I appreciate them and just wanted people to know they definitely seem to take care of their customers when needed!
Food: 5
Service: 5
Great pizza with a chewy crust. Love the wings - they're very crispy!
Atmosphere: 4
Food: 4
Service: 4
My review concerns customer service only. After tonight's experience, I have thoughtfully considered sharing my feedback, and the overall encounter has resulted in a lasting, negative impression on me.
I came in to pick up an online order and waited nearly a minute for service. After notifying the staff member of my reason for visiting, she walked away without acknowledging me further. When another customer arrived, I stepped aside and observed a more positive interaction between them. She then presented me with the order, which I assumed was mine since I was the only one left. In all honesty, The whole interaction from start to finish felt weird and one-sided. If you choose to work with people, make it a positive experience for EVERYONE
Service: 1
great pizza and desserts extra nice staff🤩
Restaurantji Recommends
Always great food and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Customer service is always excellent!! The gluten free pizza is the best around! Give them a try, you won’t be disappointed.
Atmosphere: 4
Food: 5
Service: 5
Had work party with multiple pizzas.
Everything was great and tasted phenomenal.
😋
Food: 5
Service: 5
Great pizza very delicious sauce too bad we don't have one in Utica!
Atmosphere: 5
Food: 5
Service: 5
Pizza is amazing! We love D-Rays pizza..
Atmosphere: 5
Food: 5
Service: 5
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