I placed an online drive-thru order and experienced an excessive wait with no employee assistance, similar to the car ahead of me, which left without being helped. When an employee finally addressed me, she incorrectly asked for payment despite my order being prepaid and attempted to give me the wrong order. After providing my name, I waited another 10–15 minutes. I was then given a soda that tasted off and experienced additional delays. During this time, the employee was loudly complaining to coworkers about working on her night off, which was unprofessional. When I politely mentioned the issue with the drink, I was met with a rude attitude. This is the second time I have had a negative experience with this same employee. While I understand work can be stressful, customers should not be treated disrespectfully. This experience was disappointing and should be addressed.
Atmosphere: 1
Food: 1
Service: 1
Elaine S
How can you run a fast food restaurant but can't answer your phone? What a disgusting restaurant. You should close your doors for good
Atmosphere: 1
Food: 1
Service: 1
David Skinner
Same as most others
Atmosphere: 4
Food: 4
Service: 4
Shelly OBrien
Food was good and put together nicely.
Atmosphere: 4
Food: 5
Service: 5
Carly Connelly
Great impossible whopper!
Atmosphere: 5
Food: 5
Service: 5
Kelly Stanton
Was so excited for this brisket whopper. But I never got what I ordered. Such a shame. I'll never go back.
Amanda Fellows
Never fails they always forget something and I have to take me time and go back to get it
Dakota Felker
The staff always seems to have an attitude here. My food was fine but the woman at the counter was rude. I understand fast food, and how it gets stressful, I've worked there for years. However the cashier was overly rude, and when I called the store after to speak with the manager, she argued with me as well. Awful customer experience.
Atmosphere: 3
Food: 5
Service: 1
Timothy Sherwood
Lettuce on my sandwich that would most likely make you ill 🤒 gross
Atmosphere: 3
Food: 1
Service: 3
George Swatkowski
Very friendly people especially when you're doordashing
My fries were hot, with the right amount of salt. The burger I ordered was delicious. However, it was not made as ordered, forgetting to remove an item marked as an allergy. So unfortunately 😞 that drops down their rating for poorly following directions, safety, ability to adapt .
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hamburger
John
I ordered delivery from your store today, because the dining room is closed I received my food an hour and a half after I ordered it. Even though I had asked for it to be canceled after the first guy who took the order send me a Pic of the drive thru line. I have played the run around with BK's customer service, being offered a $5 coupon for a future order for a 33 dollar order that was late and cold. Now, im going to go through my bank and reverse the transaction anyways. But, it is ridiculous that a place that I once only had good things to say about has drastically changed. I don't want a $5 coupon or any coupon for BK because after this I will not be eating there anymore going forward.
I placed an online drive-thru order and experienced an excessive wait with no employee assistance, similar to the car ahead of me, which left without being helped. When an employee finally addressed me, she incorrectly asked for payment despite my order being prepaid and attempted to give me the wrong order.
After providing my name, I waited another 10–15 minutes. I was then given a soda that tasted off and experienced additional delays. During this time, the employee was loudly complaining to coworkers about working on her night off, which was unprofessional. When I politely mentioned the issue with the drink, I was met with a rude attitude.
This is the second time I have had a negative experience with this same employee. While I understand work can be stressful, customers should not be treated disrespectfully. This experience was disappointing and should be addressed.
Atmosphere: 1
Food: 1
Service: 1
How can you run a fast food restaurant but can't answer your phone? What a disgusting restaurant. You should close your doors for good
Atmosphere: 1
Food: 1
Service: 1
Same as most others
Atmosphere: 4
Food: 4
Service: 4
Food was good and put together nicely.
Atmosphere: 4
Food: 5
Service: 5
Great impossible whopper!
Atmosphere: 5
Food: 5
Service: 5
Was so excited for this brisket whopper. But I never got what I ordered. Such a shame. I'll never go back.
Never fails they always forget something and I have to take me time and go back to get it
The staff always seems to have an attitude here. My food was fine but the woman at the counter was rude. I understand fast food, and how it gets stressful, I've worked there for years. However the cashier was overly rude, and when I called the store after to speak with the manager, she argued with me as well. Awful customer experience.
Atmosphere: 3
Food: 5
Service: 1
Lettuce on my sandwich that would most likely make you ill 🤒 gross
Atmosphere: 3
Food: 1
Service: 3
Very friendly people especially when you're doordashing
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Typical, got what I expected
Atmosphere: 3
Food: 3
Service: 3
My fries were hot, with the right amount of salt. The burger I ordered was delicious. However, it was not made as ordered, forgetting to remove an item marked as an allergy. So unfortunately 😞 that drops down their rating for poorly following directions, safety, ability to adapt .
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hamburger
I ordered delivery from your store today, because the dining room is closed I received my food an hour and a half after I ordered it. Even though I had asked for it to be canceled after the first guy who took the order send me a Pic of the drive thru line. I have played the run around with BK's customer service, being offered a $5 coupon for a future order for a 33 dollar order that was late and cold. Now, im going to go through my bank and reverse the transaction anyways. But, it is ridiculous that a place that I once only had good things to say about has drastically changed. I don't want a $5 coupon or any coupon for BK because after this I will not be eating there anymore going forward.
Hamburger bun over toasted. Almost burnt.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: French Fries
Hamburger bun over toasted. Almost burnt.
Atmosphere: 3
Food: 2
Service: 3
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