After going to Dunkin and being told that they had no decaf iced coffee left I asked for extra ice and a larger cup to ice down the hot decaf coffee But apparently that was too much to ask I thought iced coffee was brutal hot and chilled but I’m no barista. I asked for four different types of donuts for my kids and she kept saying we don’t have any of that we don’t have any of that and I asked for her to read off the list of what they had since it seems like that would be the shorter route She told me they had a certain type and when I asked for two of them she said we don’t have any that happened twice. All the sudden another voice came on the intercom and asked me to turn my head twice which is ridiculous to me it seems like a form of attempted intimidation there’s no reason for her to see my face. She then proceeded to tell me what’s the confusion she just read off the list to you. It was rude uncalled for and despicable customer service after being told pretty much everything I had asked for was not available a little bit of patience would’ve been nice for someone who’s buying and paying for services they were rude that’s all you can say.
Atmosphere: 1
Food: 1
Service: 1
Grace O’Gorman
Attention Emily please read this! Honestly I’m done going to this Dunkin, when I’m home it is my go to Dunkin. But the past year or two anytime I order, something is always messed up. I never leave reviews but today was my last time at this specific Dunkin (right next to ruby Tuesdays). I’ve honestly just had a bad day and then open my avocado toast to pretty much no avocado. most of the avocado was outside on top of the box and the worker tried hiding it with napkins and my receipt on top of it… so just bacon and bread and the bread was not toasted. Like come on. I ordered 15-20 before i arrived hoping everything was done and when i pulled up to the window i was told they were still working on my toast, no biggie I’ll wait as long as i have to for my order and for it to be right, and it was not correctly made. I’ve worked in the service industry so I understand if there was a rush or whatever. BUT I’m the person that just thinks if you’re working a job, you work hard, and do your job correctly. Im not looking for anything free or reimbursed I just wanted to shine light on the sub par work of employees at this specific Dunkin.
Atmosphere: 2
Food: 2
Service: 2
Annee Silver
This Dunkin is really inconsistent. They forget items a lot, have to be reminded of much, and don’t have the best attitudes. I’d leave it negative reviews for the taste of their coffee and the donuts can sometimes be stale
Atmosphere: 1
Food: 1
Service: 1
Eternity Paulley
They two people that are working need a pay rise!!!!!! On 11-17-24 this one goes to the one on 104 in Oswego NY!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich, Bagels
Chris Swatkowski
The Egg on my bagel ? didn't taste well. Had to toss my bagel sandwich out.? Iced coffee was good & the Hash Browns was good.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Bacon Egg and Cheese, Dunkin' Refreshers, Hash Browns, Maple Sugar Bacon Breakfast Sandwich, Dunkin' Energy, Dunkin' Lemonade Refreshers, Bagels, Loaded Hash Browns, English Muffin
Kurtc Prins
Great job, Clean, and friendly workers. Just wishing that they had peanut doughnuts today.
Atmosphere: 5
Food: 5
Service: 5
jns m
Service was great, the employees are very nice and helpful. The peach sparked energy drink was delicious and the ice in my new drink cup lasted until I reached Ohio!
Atmosphere: 5
Food: 5
Service: 5
Lisa Allen
The cashier charged me for 4 drinks, and I ordered 3. It was only $3 and some change, so I didn't fuss about it. But WTH, pay attention! By the time the foam settled, the cup was half full. Won't be ordering that again.
david desgrosiellier
Whoever took our order this morning made my day with how pleasant he was.
Atmosphere: 5
Food: 5
Service: 5
Jonathon Douglas (Jonno)
Very great donuts and breakfast meals! Service was awesome!
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Donuts, Bagels, English Muffin
T B
I just went in to buy gift certificates. The employees weren't the best, but it could have just been a bad day, so I won't be too upset. If I go back I'll update
After going to Dunkin and being told that they had no decaf iced coffee left I asked for extra ice and a larger cup to ice down the hot decaf coffee But apparently that was too much to ask I thought iced coffee was brutal hot and chilled but I’m no barista. I asked for four different types of donuts for my kids and she kept saying we don’t have any of that we don’t have any of that and I asked for her to read off the list of what they had since it seems like that would be the shorter route She told me they had a certain type and when I asked for two of them she said we don’t have any that happened twice. All the sudden another voice came on the intercom and asked me to turn my head twice which is ridiculous to me it seems like a form of attempted intimidation there’s no reason for her to see my face. She then proceeded to tell me what’s the confusion she just read off the list to you. It was rude uncalled for and despicable customer service after being told pretty much everything I had asked for was not available a little bit of patience would’ve been nice for someone who’s buying and paying for services they were rude that’s all you can say.
Atmosphere: 1
Food: 1
Service: 1
Attention Emily please read this! Honestly I’m done going to this Dunkin, when I’m home it is my go to Dunkin. But the past year or two anytime I order, something is always messed up. I never leave reviews but today was my last time at this specific Dunkin (right next to ruby Tuesdays). I’ve honestly just had a bad day and then open my avocado toast to pretty much no avocado. most of the avocado was outside on top of the box and the worker tried hiding it with napkins and my receipt on top of it… so just bacon and bread and the bread was not toasted. Like come on. I ordered 15-20 before i arrived hoping everything was done and when i pulled up to the window i was told they were still working on my toast, no biggie I’ll wait as long as i have to for my order and for it to be right, and it was not correctly made. I’ve worked in the service industry so I understand if there was a rush or whatever. BUT I’m the person that just thinks if you’re working a job, you work hard, and do your job correctly. Im not looking for anything free or reimbursed I just wanted to shine light on the sub par work of employees at this specific Dunkin.
Atmosphere: 2
Food: 2
Service: 2
This Dunkin is really inconsistent. They forget items a lot, have to be reminded of much, and don’t have the best attitudes. I’d leave it negative reviews for the taste of their coffee and the donuts can sometimes be stale
Atmosphere: 1
Food: 1
Service: 1
They two people that are working need a pay rise!!!!!! On 11-17-24 this one goes to the one on 104 in Oswego NY!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich, Bagels
The Egg on my bagel ? didn't taste well. Had to toss my bagel sandwich out.? Iced coffee was good & the Hash Browns was good.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Bacon Egg and Cheese, Dunkin' Refreshers, Hash Browns, Maple Sugar Bacon Breakfast Sandwich, Dunkin' Energy, Dunkin' Lemonade Refreshers, Bagels, Loaded Hash Browns, English Muffin
Great job, Clean, and friendly workers.
Just wishing that they had peanut doughnuts today.
Atmosphere: 5
Food: 5
Service: 5
Service was great, the employees are very nice and helpful. The peach sparked energy drink was delicious and the ice in my new drink cup lasted until I reached Ohio!
Atmosphere: 5
Food: 5
Service: 5
The cashier charged me for 4 drinks, and I ordered 3. It was only $3 and some change, so I didn't fuss about it. But WTH, pay attention! By the time the foam settled, the cup was half full. Won't be ordering that again.
Whoever took our order this morning made my day with how pleasant he was.
Atmosphere: 5
Food: 5
Service: 5
Very great donuts and breakfast meals! Service was awesome!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Apple Fritter, Bagels
Restaurantji Recommends
Great staff
Atmosphere: 5
Food: 5
Service: 5
Great location
Atmosphere: 5
Food: 5
Service: 5
Coffee is good
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Donuts, Bagels, English Muffin
I just went in to buy gift certificates. The employees weren't the best, but it could have just been a bad day, so I won't be too upset. If I go back I'll update
Atmosphere: 5
Service: 4
Very good but a little pricey
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Donuts
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