McDonald's
230 W Bridge St, Oswego
(315) 602-0174
Recent Reviews
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Prepare to wait in the drive thru anywhere from 15-30 mins
Food: 2
Service: 2
Last time I came here at 10pm and they closed early even though they say they’re open til 11pm online. Tonight I came and thankfully they were open but not only was their ice cream machine down (shocking I know) but their lemonade machine was down too. Don’t come, always disappointed. The lady was polite tho and apologized
The wait of 30 mins for a fry & soda is absolutely ridiculous!
Atmosphere: 1
Food: 3
Service: 1
Waited in line between order taker, window and window. Over 30 mins for a simple fast food order. More like slow food. Food wasnt even hot. Like, come on. This location needs to be investigated. Very bad location. Do NOT come here.
Additional photos: 8/3/25. Waiting over 20 mins for a simple order. Only 2 people working. Drive through is out into the road. Manager sitting down in office. Avoid this location. Managers dont help staff and blame everyone here. Heard a manager complain orders are not fast enough.
Atmosphere: 1
Food: 1
Service: 1
This McDonalds is horrible. I’m a dasher and I literally wait an hour every time I come here. I tried to order food here once got ignored for 10-15 minutes then after I had already left that’s when they answer the drive thru and they were not even busy.
Atmosphere: 1
Food: 1
Service: 1
This is disgusting that they allow employees to talk about customers
Atmosphere: 1
Food: 1
Service: 1
Rude drive-thru workers, and they close early whenever they feel like it
Service: 1
Takes way too long
Atmosphere: 1
Food: 2
Service: 1
Most of the time they take over an hour, especially after 5 pm. They prioritize door dash over everything as well. It’s super annoying
Atmosphere: 1
Food: 5
Service: 4
Worst McDonald’s I’ve been to and my expectations for McDonald’s are low. Burgers came out decent, fries were stale, and items were missing but I can tolerate and expect that from McDonalds. What I cannot tolerate is the “service” I got. I arrive there and the drive through speaker is down with a note says pull up to first window, not a big deal so I pull up to the first window and wait 15 minutes nobody comes to it so I think maybe they meant the window labeled 1 but is the 2nd window so I pull up to that one and after someone is given food through it I am told I need to go back around to the other window. I ask if I can just get my order there because I placed a mobile order and am rudely told no and they shut the window, so I go around to the original window and tell them my mobile order code they wave me through and then I wait at the other window for 10 minutes till they hand me the drink for my order and tell me that the rest will be out in a minute 5 more minutes and it’s out……and the orders wrong but whatever I’m done at this point
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
They are understaffed. The people that work there are great. There aren't enough of them. If you see three cars in the Drive-Thru line count on at least 10 minutes sometimes 15.
The food is cooked well. I have never had any problems with any of the food.
If the store would hire more people, I would stop by more often. Twice in the last week I have driven off without getting my food because I sat at the window for 10 minutes, and all i was getting was a double cheeseburger.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Double Cheeseburger
This place has some of the slowest employees I have ever seen anywhere. It’s pretty sad when it takes over 30 minutes to go through the drive thru line. I could have gone to ruby tuesdays and been out in the time it took them to get my food in the drive thru. If I would at this location I would be embarrassed.
Have been going here a long time and they have never managed to improve the service. Unacceptable wait times in the drive thru (occasionally over 20 minutes), no service inside the restaurant, unmaintained dining room, and orders are almost always missing items. If they’re going to turn the restaurant into a DoorDash food factory they could at least do everyone else the favor of closing the drive thru and dining room that they very clearly no longer care about. Not that it solves the order accuracy, that’s still consistently bad through DoorDash.
Atmosphere: 1
Food: 4
Service: 1
I normally do not leave reviews, good or bad but!!!! We order as a group from work and constantly have missing items. This gets very frustrating as we have called the store numerous times but this is still happening. This time my missing item was my whole meal except the french fries. If you call them they put your name down in a book for them to credit you the next time you come in. They really need to try better at getting orders together.
Atmosphere: 5
Food: 5
Service: 1
Service is a joke fast food not here always guaranteed to wait no quick service w food manager is always flanting with guys Instead ad of her job place is dump
Atmosphere: 1
Food: 1
Service: 1
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