I have never had a more disgusting sandwich, or worse customer service from any other Subway location, the sandwich is literally going in the trash. I ordered online for delivery while I'm stuck at work, and I paid for both sliced and smashed avocado and asked for "less" dressing. The sandwich came with no avocado and was completely drenched in dressing. When I called the store, the very rude woman who answered the phone insisted that she put smashed avocado on the sandwich but told me they don't carry sliced avocado. (As you can see in the photos there is zero avocado of any kind). I asked why I was charged for something they don't even carry and reiterated that the smashed avocado was also missing and she yelled "Well what do you want me to do about it?" I told her I would like a refund since I didn't get what I paid for and she replied that she can't do a refund but she can remake the sandwich. I agreed and told her that they can deliver a new sandwich and she said that they can't redeliver and I'd have to come pick it up...if I was able to leave work I wouldn't have paid an extra $10 for delivery to begin with. She then told me to dispute the charge with my credit card and hung up, this person needs to be fired immediately. (And as a bonus, the churro was cold and chewy, it was like trying to bite into a shoe and my cookie was missing).
Atmosphere: 1
Food: 1
Service: 1
Kattie Bisig
There is no heat in the building. The two young girls were shivering. It's 31 degrees outside and 45 inside, it's winter, not acceptable for them.
Atmosphere: 1
Food: 4
Service: 5
Frankie L.
I still have so much beef with the ragged tooth manager. My least favorite person on the planet. Makes me blood pressure so extremely high
K
The only toppings I get on my sub are lettuce and pickles. Lettuce - which I’ll add - is the cheapest topping they offer and most sub places are heavy handed with it because it is cheap and fills the sub up. Not this place. I asked for EXTRA lettuce and this was what I got. The manager says “everyone’s opinion of what extra is is different”. I can confidently say that no one would think that this is extra lettuce.Edited to add: I just saw another recent review also mentioning the lack of lettuce. Glad to know it’s not only me.
Food: 1
Service: 1
George Szymanski
When you come to order there no ham lettuce abd 4 soda are out of order fridge was down not happy with this place paid 33 dollars was not worth
Atmosphere: 2
Food: 2
Service: 2
B Real
Tired of them jacking up my
Atmosphere: 1
Food: 3
Service: 1
Elaine N.
If I could leave a no star review I would. Order placed on the app and was notified it was ready for pick up at 7:30 pm. Arrived at the store at 7:45 to find the doors locked. Lady came to the door and I explained why I was there and she said they never recieved the order and they closed at 7pm. on the app and clearly on the door it said it was opened till 10 pm. Checked with my credit card and it is charged. Got charged for something I never recieved. Called this morning and they told me to wait a few days and maybe it will come off my charge card. would never go back or recommend this place.
Jamie S
This store in the plaza must be going out of business or something. They never have lettuce anymore, and have substituted it with some form of green leaves, not sure what it was, but lettuce it was not. Yesterday my wife stopped in to get me a tuna sub, no tuna, lettuce, or provolone cheese. So she ordered a Boss series sub, that is a meatball sub with pepperoni on it, and guess what, no mozzarella cheese either. Whoever is in charge of this place is letting it die a slow pitiful death.
Food: 3
Dave Johnson
June 4th 2023 5pm. There's a heavy set, short, female working in this location who is extremely rude. I've never seen anything like this. Avoid this location (near old JCP) "we are out of lettuce so if that's a problem leave, I don't want to get done and have anyone refuse to pay". When I saw her working I almost walked out, now I wish I would have. Go to Oswego Subshop. Cost more but they appreciate customers. How these people aren't fired is beyond me. Bad employees reflect bad management.
Atmosphere: 1
Food: 5
Service: 1
Tiana Hirsh
They close at 10pm, and they shut there ovens off before 9pm. So if you want a toasted sandwich you can't get one.
The left the PLASTIC WRAP on the lunch meat and put it in my sandwich. I hope I don’t need to go to the hospital after ingesting some of it. Called the store and they offered to remake my sandwich. I declined. Filed complaints on corporate website and phone call. Writing this review in efforts to deter others from eating here due to health risks.
stephanie meeker
Friendly staff, always happy to accommodate my requests. Good food, wide selection.
Atmosphere: 4
Food: 5
Service: 5
L C
Ordered online and I got a email that my order was canceled 5 minutes before pick up time. I called to inquire, I got a rude employee that told me it’s nothing they can do, so I took my business somewhere else. Kindness is free
Lenis Colon
Ordered online and I got a email that my order was canceled 5 minutes before pick up time. I called to inquire, I got a rude employee that told me it’s nothing they can do, so I took my business somewhere else. Kindness is free
I have never had a more disgusting sandwich, or worse customer service from any other Subway location, the sandwich is literally going in the trash. I ordered online for delivery while I'm stuck at work, and I paid for both sliced and smashed avocado and asked for "less" dressing. The sandwich came with no avocado and was completely drenched in dressing. When I called the store, the very rude woman who answered the phone insisted that she put smashed avocado on the sandwich but told me they don't carry sliced avocado. (As you can see in the photos there is zero avocado of any kind). I asked why I was charged for something they don't even carry and reiterated that the smashed avocado was also missing and she yelled "Well what do you want me to do about it?" I told her I would like a refund since I didn't get what I paid for and she replied that she can't do a refund but she can remake the sandwich. I agreed and told her that they can deliver a new sandwich and she said that they can't redeliver and I'd have to come pick it up...if I was able to leave work I wouldn't have paid an extra $10 for delivery to begin with. She then told me to dispute the charge with my credit card and hung up, this person needs to be fired immediately. (And as a bonus, the churro was cold and chewy, it was like trying to bite into a shoe and my cookie was missing).
Atmosphere: 1
Food: 1
Service: 1
There is no heat in the building. The two young girls were shivering. It's 31 degrees outside and 45 inside, it's winter, not acceptable for them.
Atmosphere: 1
Food: 4
Service: 5
I still have so much beef with the ragged tooth manager. My least favorite person on the planet. Makes me blood pressure so extremely high
The only toppings I get on my sub are lettuce and pickles. Lettuce - which I’ll add - is the cheapest topping they offer and most sub places are heavy handed with it because it is cheap and fills the sub up. Not this place. I asked for EXTRA lettuce and this was what I got. The manager says “everyone’s opinion of what extra is is different”. I can confidently say that no one would think that this is extra lettuce.Edited to add: I just saw another recent review also mentioning the lack of lettuce. Glad to know it’s not only me.
Food: 1
Service: 1
When you come to order there no ham lettuce abd 4 soda are out of order fridge was down not happy with this place paid 33 dollars was not worth
Atmosphere: 2
Food: 2
Service: 2
Tired of them jacking up my
Atmosphere: 1
Food: 3
Service: 1
If I could leave a no star review I would. Order placed on the app and was notified it was ready for pick up at 7:30 pm. Arrived at the store at 7:45 to find the doors locked. Lady came to the door and I explained why I was there and she said they never recieved the order and they closed at 7pm. on the app and clearly on the door it said it was opened till 10 pm. Checked with my credit card and it is charged. Got charged for something I never recieved. Called this morning and they told me to wait a few days and maybe it will come off my charge card. would never go back or recommend this place.
This store in the plaza must be going out of business or something. They never have lettuce anymore, and have substituted it with some form of green leaves, not sure what it was, but lettuce it was not. Yesterday my wife stopped in to get me a tuna sub, no tuna, lettuce, or provolone cheese. So she ordered a Boss series sub, that is a meatball sub with pepperoni on it, and guess what, no mozzarella cheese either. Whoever is in charge of this place is letting it die a slow pitiful death.
Food: 3
June 4th 2023 5pm. There's a heavy set, short, female working in this location who is extremely rude. I've never seen anything like this. Avoid this location (near old JCP) "we are out of lettuce so if that's a problem leave, I don't want to get done and have anyone refuse to pay". When I saw her working I almost walked out, now I wish I would have. Go to Oswego Subshop. Cost more but they appreciate customers. How these people aren't fired is beyond me. Bad employees reflect bad management.
Atmosphere: 1
Food: 5
Service: 1
They close at 10pm, and they shut there ovens off before 9pm. So if you want a toasted sandwich you can't get one.
Restaurantji Recommends
Good place to eat
Atmosphere: 5
Food: 5
Service: 5
The left the PLASTIC WRAP on the lunch meat and put it in my sandwich. I hope I don’t need to go to the hospital after ingesting some of it. Called the store and they offered to remake my sandwich. I declined. Filed complaints on corporate website and phone call. Writing this review in efforts to deter others from eating here due to health risks.
Friendly staff, always happy to accommodate my requests. Good food, wide selection.
Atmosphere: 4
Food: 5
Service: 5
Ordered online and I got a email that my order was canceled 5 minutes before pick up time. I called to inquire, I got a rude employee that told me it’s nothing they can do, so I took my business somewhere else. Kindness is free
Ordered online and I got a email that my order was canceled 5 minutes before pick up time. I called to inquire, I got a rude employee that told me it’s nothing they can do, so I took my business somewhere else. Kindness is free