Dunkin'

10202 Atlantic Ave, Ozone Park
(718) 850-9383

Recent Reviews

ajay rahi

Please don’t keep hhasbrow in warmer , becomes stone can’t chew , after ten minutes , give fresh to all , hope someone concern this thanks

Food: 1

Service: 1

Rob Gonzalez

Great. Big fan of Dunkin. I'm there at least once a day.

Atmosphere: 5

Food: 5

Service: 5

shutupndsmile

Always coke here for munchkins or coffee doesn’t let me down

Pawan kumar (pk)

I had coffee and donuts there. I wanted to use restroom but they said it’s out of order. This is not first time. They not open restroom for costumer?

Atmosphere: 1

Service: 1

Shany Thakur

That was my 2nd or 3rd visit and I'm pretty satisfied with their service and quality. Most of the time I ordered through their app and they made my order correctly. The coffee was pretty good. They have a decent seating area. If you're around the location and want some snacks & relax - this is the place you may try. Take care ?Parking: Not sure who owns the parking lot but customers from various businesses may park here while getting service/shopping.

Atmosphere: 4

Food: 4

Service: 4

Jessica Le

At 6:50AM on the November 10,2023 my father came into this establishment hoping to get food for me. After he ordered what I asked for, he asked for a dozen donuts. She said “Huh? What?” in a confusing tone as if she didn’t hear him. He then repeated himself asking for a dozen donuts, and mind you he spoke louder for her to hear him. She still did not understand and was like “Huh? What???”. He started getting upset because everyone else understood what he wanted. He asked her what establishment she worked at and what was on the shelf behind her. She still did not understand what he said still and one of her coworkers was also shaking his head. Once she realized what he wanted after he demonstrated her a donut, she proceeded to grab a dozen box. Even though, he had asked for it to be put in 2 half dozen boxes. Once he picked out all the donuts, she threw the food onto the counter which was extremely disrespectful and unprofessional. My dad then said that “This is my food, okay? This isn’t garbage. If you think this is garbage, give me back my money.” After he had said that, the manager came over and apologized for the lady did. This place is not the place to go if you want to enjoy your breakfast and coffee.

Atmosphere: 1

Food: 1

Service: 1

Zuly Rodriguez

Strawberry Coolata is very good.Staff is always friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Croissant, Wake

Jovito Christopher Manrique

Good customer service.

Atmosphere: 3

Food: 4

Service: 4

Marie

This place the latte is freshly made always and the donuts is a little cold but fresh so is the bread.

Maura Burke

Wonderful workers! They get my order just right! And they are friendly. My friend and I go there fairly often and they are used to us coming in. I recommend them to everyone!

Shantese Wilkinson

We came in and ordered our food. I walked to my seat. There seemed to be a discrepancy so I asked Najmul if he knows it’s only a 3 munchkin order for the three free munchkins reward on my account. He nodded. I walked away, allowing my gf to finish the order. When we got our food, we were told the munchkins were not free and we were charged. I walked over, waited on line and when it was my turn, I asked if he understood what I meant by the three free munchkins reward? He said they are not free. I showed him the reward saved to my app. He acknowledged that that does exist but that he was not shown that particular barcode. Leading me to believe that when he was shown the account barcode, instead of correcting the customer and explaining this is not the barcode we need, he instead saw it did not work and proceeded to charge us.It was no more than $2, but the amount isn’t my issue with this service experience. We were clear about our expectations, when it became known to Najmul that we would be charged, he should’ve said so and we could’ve corrected the situation.If he does that on $2, I don’t see him caring any more on $5, $10, or someone’s hard-earned $50. Repeatedly. No thank you.

Atmosphere: 5

Food: 5

Service: 1

Dawn Veerasami

They're open 24 hours but don't allow you to use the app to pre order.

Atmosphere: 1

Food: 3

Service: 5

Tracey Gallagher

Coffee was not good, did not taste like hazelnut and half the munchkins were hard as a rock.

Atmosphere: 3

Food: 3

Service: 4

balance_and_luv__serenity

? are freshService is slow.Customer service needs to more

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Donuts

Sulie Rodriguez

Strawberry Coolata is very good.Staff is always friendly.

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