TLDR Katie is the best, the rest is irrelevant, pray you don't get Zach, thank you Katie!!!
Karen was right, I leave too many bad reviews, this will be my final edit. I'm changing my review from one star to 5 stars because today my fiance and I came through the drive through (to my chagrin as I was sworn off this location due to Zach and his BS) and we had the SAME EXACT ISSUE my fiance ordered a double cheeseburger plain with an extra slice of cheese. When we got it it had ketchup mustard pickle onion. So we turned around came back through let them know through the speaker that our order has been messed up and that it was supposed to be plain, they said no worries pull up to the second window. This is were we met Katie and McDonalds if you're reading this you need more managers like Katie.
It took me longer to write this review then it did for Katie to give us a new burger with the correct toppings, and she even offered to make us something else to make up for it! Which honestly just the fact that she fixed it without issue was more than enough for me because like I said I was sworn off this location because of Zach.
In any case my faith in this branch has been restored. We love you Katie you deserve a raise. Exemplary service!
------my original reviews are below here----
And for the record, Karen is bias š
Hey let's add to this since I'm big mad
The manager Zach, after messing up my entire order, after I paid for my food, asked me if I would like to pay for an extra slice of cheese that I already ordered, after not having half the things I ordered and neglecting to tell me after I already paid. As if it were my fault they forgot to ring up the extra slice of cheese. And when when I understandably got upset about it (charged 1 dollar to my charge anyways) Zach proceeded to get huffy about it and tell me all about how he had to charge me for a slice of cheese (even after waiting to tell me after I paid that he didn't have the ingredients for another burger in my order)
I get home and the order is entirely wrong, ketchup and mustard on things that aren't supposed to have them the only thing that was right was the fries but at this point I'm surprised those were right. I call in and ask for a refund since my entire order is wrong and Zach once again gets all huffy and unprofessional and refuses to give me the number to corporate. I promptly tell him off and decide to write the pretty tame and mediocre review listed below.
Over a slice of cheese :) well, also the entire order being wrong amongst other things, just drive the extra few minutes to the corning location, they are way better
Special thanks to Karen Russel for giving me the proper way to spell young Zach's name
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Robert Hall
It's McDonald's, always consistent
Atmosphere: 3
Food: 4
Service: 5
Dawn Kester
Bathroom had no running water. How do people handling food wash their hands?? We left
Atmosphere: 1
TheBorgYourMother WarnedYouAbout
Punk kids working the drive thru . Ask a simple question about your order and get nothing but attitude. Was told āif you have a problem with it talk to a mangerā when I simply asked a question about my order and then this kid slams the window shut. What a joke.
Atmosphere: 1
Food: 1
Service: 1
Nikita Gee
Typical McDonalds
Atmosphere: 3
Food: 3
Service: 3
Micah
Took over 20 min to make a cheeseburger
Maria King
Food was so bad and cold and hard when we went! It's was last Saturday around 8pm at night.
Food: 1
Service: 4
Momma Bear Buckley
Enjoyed the chicken wrap that was recently brought back.
Food: 5
Service: 5
S H
The food quality wasn't the greatest
Atmosphere: 3
Food: 3
Service: 4
Caytlynn Klock
Ordered 4 meals for dine in and the wait time for our food was 30 mins.. we understand they were a bit busy but 30 minutes for the amount of food we ordered was ridiculous. People who ordered after us got their food well before us. Was never given a reason for why ours was delayed or apologizes for the wait. The tables outside were also very dirty as if they hadnāt been cleaned or looked at by staff all day. Several tables still had trash from previous customers and one had what looked like spilled milkshake that had dried on the table and ground below it. Overall cleanliness was horrible on the outside seating, service was less than subpar.
Ahhh too much of a wait for a hot coffee and cold coffee. Ordering directly would be better than kiosk I guess. When asked after 15 mins of wait, he said order has come, but he had not seen it yet. I mentioned additional sugar, but none were put.
Atmosphere: 3
Food: 4
Service: 2
Lothar Lothar
They got our order fast but I paid for cheese on both of my items and they never put them on.
Atmosphere: 4
Food: 4
Service: 4
Donald Youngs
food is okay, temp is okay, just the one in corning is better
Atmosphere: 3
Food: 3
Service: 3
The Gas Man
Standard McDonald's
Atmosphere: 4
Food: 4
Service: 4
Michael Raimondi
Too small and the kiosks weren't working. Ughhhhhhhhh
TLDR Katie is the best, the rest is irrelevant, pray you don't get Zach, thank you Katie!!!
Karen was right, I leave too many bad reviews, this will be my final edit. I'm changing my review from one star to 5 stars because today my fiance and I came through the drive through (to my chagrin as I was sworn off this location due to Zach and his BS) and we had the SAME EXACT ISSUE my fiance ordered a double cheeseburger plain with an extra slice of cheese. When we got it it had ketchup mustard pickle onion. So we turned around came back through let them know through the speaker that our order has been messed up and that it was supposed to be plain, they said no worries pull up to the second window. This is were we met Katie and McDonalds if you're reading this you need more managers like Katie.
It took me longer to write this review then it did for Katie to give us a new burger with the correct toppings, and she even offered to make us something else to make up for it! Which honestly just the fact that she fixed it without issue was more than enough for me because like I said I was sworn off this location because of Zach.
In any case my faith in this branch has been restored. We love you Katie you deserve a raise. Exemplary service!
------my original reviews are below here----
And for the record, Karen is bias š
Hey let's add to this since I'm big mad
The manager Zach, after messing up my entire order, after I paid for my food, asked me if I would like to pay for an extra slice of cheese that I already ordered, after not having half the things I ordered and neglecting to tell me after I already paid. As if it were my fault they forgot to ring up the extra slice of cheese. And when when I understandably got upset about it (charged 1 dollar to my charge anyways) Zach proceeded to get huffy about it and tell me all about how he had to charge me for a slice of cheese (even after waiting to tell me after I paid that he didn't have the ingredients for another burger in my order)
I get home and the order is entirely wrong, ketchup and mustard on things that aren't supposed to have them the only thing that was right was the fries but at this point I'm surprised those were right. I call in and ask for a refund since my entire order is wrong and Zach once again gets all huffy and unprofessional and refuses to give me the number to corporate. I promptly tell him off and decide to write the pretty tame and mediocre review listed below.
Over a slice of cheese :) well, also the entire order being wrong amongst other things, just drive the extra few minutes to the corning location, they are way better
Special thanks to Karen Russel for giving me the proper way to spell young Zach's name
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
It's McDonald's, always consistent
Atmosphere: 3
Food: 4
Service: 5
Bathroom had no running water. How do people handling food wash their hands?? We left
Atmosphere: 1
Punk kids working the drive thru . Ask a simple question about your order and get nothing but attitude. Was told āif you have a problem with it talk to a mangerā when I simply asked a question about my order and then this kid slams the window shut. What a joke.
Atmosphere: 1
Food: 1
Service: 1
Typical McDonalds
Atmosphere: 3
Food: 3
Service: 3
Took over 20 min to make a cheeseburger
Food was so bad and cold and hard when we went! It's was last Saturday around 8pm at night.
Food: 1
Service: 4
Enjoyed the chicken wrap that was recently brought back.
Food: 5
Service: 5
The food quality wasn't the greatest
Atmosphere: 3
Food: 3
Service: 4
Ordered 4 meals for dine in and the wait time for our food was 30 mins.. we understand they were a bit busy but 30 minutes for the amount of food we ordered was ridiculous. People who ordered after us got their food well before us. Was never given a reason for why ours was delayed or apologizes for the wait.
The tables outside were also very dirty as if they hadnāt been cleaned or looked at by staff all day. Several tables still had trash from previous customers and one had what looked like spilled milkshake that had dried on the table and ground below it. Overall cleanliness was horrible on the outside seating, service was less than subpar.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Ahhh too much of a wait for a hot coffee and cold coffee. Ordering directly would be better than kiosk I guess. When asked after 15 mins of wait, he said order has come, but he had not seen it yet.
I mentioned additional sugar, but none were put.
Atmosphere: 3
Food: 4
Service: 2
They got our order fast but I paid for cheese on both of my items and they never put them on.
Atmosphere: 4
Food: 4
Service: 4
food is okay, temp is okay, just the one in corning is better
Atmosphere: 3
Food: 3
Service: 3
Standard McDonald's
Atmosphere: 4
Food: 4
Service: 4
Too small and the kiosks weren't working. Ughhhhhhhhh
Atmosphere: 3
Food: 3
Service: 4
Loading...