I’m writing to share feedback about a recent dining experience that was disappointing due to service, specifically from one of the waiters named Rodrigo, not food quality.
The food itself was very good. Unfortunately, the service made the experience uncomfortable and left us feeling rushed towards the end.
Throughout the visit, there were several small comments that made it obvious the focus was on pushing us to spend more money rather than on hospitality. For example, a remark was made suggesting we “invite more people” simply because only my wife, son and I were dining, which felt unnecessary and awkward.
When we asked for one quesadilla, we were told we had to order three. Im guesing ao the so the charge could be “justified.”? This came across as rigid and transactional rather than accommodating. Additionally, our bill was taken away before we I left the table and before we were ready to leave, which felt tacky and rushed.
I understand that restaurants need to manage costs, and many establishments encourage additional orders — but attitude matters.In this case, the comments and approach significantly detracted from what could have been a great experience.
I wanted to share this feedback because the food was excellent, but the demeanor and etiquette came short that it would make us hesitant to return.
Thank you for taking the time to review this.
Atmosphere: 5
Food: 5
Service: 3
Elvis Diaz
This is an exceptional place, offering a very pleasant atmosphere and truly authentic Mexican cuisine. The sauces and seasoning stand out for their freshness and natural flavors. I recommend it without hesitation.
Atmosphere: 5
Food: 5
Service: 5
Michael Ceja
La Tampiquena mexicana was really good I recommend you guys to try that and the blueberry margarita
Atmosphere: 5
Food: 5
Service: 5
Ashley Gambrill
A fantastic coconut mojito, and fresh guacamole. Very nice staff
HolySocom
We had a great experience,Our server, Alejandra, went above and beyond to make sure everything was perfect. She even suggested a dish for my wife, which turned out to be excellent. The food was delicious, and the service was outstanding. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
EA DLR
Great food. The servive could have been better but honestly it wasn't bad, just forgetfulness. The food was amazing. The restaurant furniture is very nice.
Atmosphere: 5
Food: 5
Service: 4
Paresh Oza
grate place for good food and drinks. This was our 1st visit.
Atmosphere: 4
Food: 4
Service: 4
Robert Posenato
The food is great ,and the staff are very friendly and attentive. Great family place to enjoy
Atmosphere: 5
Food: 5
Service: 5
Middletown, NY Community
Outstanding atmosphere, more open and airy feeling than El Bandido days, and absolutely savory offerings, done perfectly. THANK YOU, and
VIVA ZAPATA!!!!!!!!!!!!!!!!!!
Yuliana Ramirez
The owners are amazing The staff are very attentive, the food it taste delicious and fresh, I don't have words to describe this place, it makes me feel like we a part of the family.
Kid-friendliness: They always wave at kids and talk to them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Steak Zapata, Rice and Beans, Tortilla Chips
The young man working at the cash register told me that I didn't put a tip, and that's why he didn't charge it on my card. I told him that that's illegal, you can't force anyone to tip. Also, the guy who served me a plate of cheese and chorizo quesadilla didn't tell me that the plate was really hot, I almost burned my hands when I picked it up, and I also asked him why he didn't tell me before.
Daniel Zaytsev
Best food
Atmosphere: 5
Food: 5
Service: 5
Paul Boboc
Excellent food, quality service, and a beautiful area.
Atmosphere: 5
Food: 5
Service: 5
michael lauto
Excellent food, service, the entire staff was friendly and attentive definitely going back soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Ceviche
cheryl lauto
My husband and I went to Zapata's today for lunch/ dinner. Everything was delicious. I had a classic margarita so good and he had white sangria. Followed by the ceviche Zapata and for the main course lobster tail with fish fillet. For dessert we had tres leches cake and ice cream with cinnamon tortilla chips. Everything was outstanding from the food to the waiters to the staff. We even got complimentary cheese quesadillas while waiting for our main course. The atmosphere is so nice it reminds me of Mexico at Epcot.
We definitely will be going.back. I can highly recommend this to anyone who loves Mexican food.
Hello,
I’m writing to share feedback about a recent dining experience that was disappointing due to service, specifically from one of the waiters named Rodrigo, not food quality.
The food itself was very good. Unfortunately, the service made the experience uncomfortable and left us feeling rushed towards the end.
Throughout the visit, there were several small comments that made it obvious the focus was on pushing us to spend more money rather than on hospitality. For example, a remark was made suggesting we “invite more people” simply because only my wife, son and I were dining, which felt unnecessary and awkward.
When we asked for one quesadilla, we were told we had to order three. Im guesing ao the so the charge could be “justified.”? This came across as rigid and transactional rather than accommodating. Additionally, our bill was taken away before we I left the table and before we were ready to leave, which felt tacky and rushed.
I understand that restaurants need to manage costs, and many establishments encourage additional orders — but attitude matters.In this case, the comments and approach significantly detracted from what could have been a great experience.
I wanted to share this feedback because the food was excellent, but the demeanor and etiquette came short that it would make us hesitant to return.
Thank you for taking the time to review this.
Atmosphere: 5
Food: 5
Service: 3
This is an exceptional place, offering a very pleasant atmosphere and truly authentic Mexican cuisine. The sauces and seasoning stand out for their freshness and natural flavors. I recommend it without hesitation.
Atmosphere: 5
Food: 5
Service: 5
La Tampiquena mexicana was really good I recommend you guys to try that and the blueberry margarita
Atmosphere: 5
Food: 5
Service: 5
A fantastic coconut mojito, and fresh guacamole. Very nice staff
We had a great experience,Our server, Alejandra, went above and beyond to make sure everything was perfect. She even suggested a dish for my wife, which turned out to be excellent. The food was delicious, and the service was outstanding. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
Great food. The servive could have been better but honestly it wasn't bad, just forgetfulness. The food was amazing. The restaurant furniture is very nice.
Atmosphere: 5
Food: 5
Service: 4
grate place for good food and drinks.
This was our 1st visit.
Atmosphere: 4
Food: 4
Service: 4
The food is great ,and the staff are very friendly and attentive. Great family place to enjoy
Atmosphere: 5
Food: 5
Service: 5
Outstanding atmosphere, more open and airy feeling than El Bandido days, and absolutely savory offerings, done perfectly. THANK YOU, and VIVA ZAPATA!!!!!!!!!!!!!!!!!!
The owners are amazing
The staff are very attentive, the food it taste delicious and fresh, I don't have words to describe this place, it makes me feel like we a part of the family.
Kid-friendliness: They always wave at kids and talk to them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Steak Zapata, Rice and Beans, Tortilla Chips
Restaurantji Recommends
The young man working at the cash register told me that I didn't put a tip, and that's why he didn't charge it on my card. I told him that that's illegal, you can't force anyone to tip. Also, the guy who served me a plate of cheese and chorizo quesadilla didn't tell me that the plate was really hot, I almost burned my hands when I picked it up, and I also asked him why he didn't tell me before.
Best food
Atmosphere: 5
Food: 5
Service: 5
Excellent food, quality service, and a beautiful area.
Atmosphere: 5
Food: 5
Service: 5
Excellent food, service, the entire staff was friendly and attentive definitely going back soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Ceviche
My husband and I went to Zapata's today for lunch/ dinner. Everything was delicious. I had a classic margarita so good and he had white sangria. Followed by the ceviche Zapata and for the main course lobster tail with fish fillet. For dessert we had tres leches cake and ice cream with cinnamon tortilla chips.
Everything was outstanding from the food to the waiters to the staff. We even got complimentary cheese quesadillas while waiting for our main course. The atmosphere is so nice it reminds me of Mexico at Epcot.
We definitely will be going.back. I can highly recommend this to anyone who loves Mexican food.
Atmosphere: 5
Food: 5
Service: 5
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