I always order my coffee here at lunch, but today I had a very unusual experience. I ordered a small coffee light with oat milk (I am dairy intolerant). They charged me extra 69 cents because it is NOT a cow's milk. Then when I got my coffee, I looked at it and it was completely dark, so I asked for more milk to make the color lighter, not even as light as the dairy milk would have, but a little bit of milky color to my coffee. The lady yelled at me, I was in shock from that, and said next time I have to charge you extra! I said but you already charged me extra for the oat milk, she said "I will charge you double next time, because you want more oat milk and the oat milk is extra!". I said but you don't charge people for "light" coffee with regular milk at a double price, and you already charged me extra for the oat milk. And the rude way I was yelled at was appalling. I still don't know why oats are more expensive than raising and milking an entire cow, that just blows my mind. Cows require food, housing, vet bills, medication, labor, etc. The oat milk they use is 3.38 per carton. My small coffee was 3.49 per cup (more expensive than the carton of that milk). The regular milk is 4.89 a carton (actually more money than the oat milk). So bottom line people - buy your non-dairy milk and have a Keurig at work. Save that money and put it in a Roth IRA or a high yield savings account instead. To Dunkin Donuts: Fix this.
Atmosphere: 1
Food: 5
Service: 1
Amanda Laurenzano
Was rushed in the drive thru, employee was extremely rude.
Atmosphere: 1
Food: 2
Service: 1
Jessica Macdonald
One of my favorite Dunkin locations, everyone is so nice and the drinks are super consistent!
Atmosphere: 5
Food: 5
Service: 5
I AM brOKen
This place stands out amongst other Dunkins. Sooo friendly and ALWAYS fast service with a smile. Walking in the door, you immediately notice the cleanliness. Behind the counter as well as our side. Well managed and staffed. Kudos. If you're a Dunkin coffee drinker and in Pawling....stop here.
Atmosphere: 5
Food: 5
Service: 5
Harry Geller
Great donuts!Parking: Typical fast food parking lot.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Donuts
steven ruiz
It's ok. But they have a bunch of kids working their. No customer service skills and terrible etiquette.
Richard Hazzard
Kid-friendliness: A newly redone Dunkin' Donuts very kid friendly including a Baskin and Robin's ice cream barWheelchair accessibility: Yes wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Iced Macchiato, Wake-Up Wrap - Sausage Egg and Cheese, Turkey Sausage Egg and Cheese, Muffins, Caramel Iced Macchiato, Assorted Half Dozen or Dozen Donuts, Donuts
Luna And the Wolviis
Night Shift, woman with New York accent, sooo rude man. We just left. We got stuff somewhere else. I’ve heard many other people talk about this problem, and nothing changes. But, we all know, “it’s a Dunkin’-Baskin, so what did you expect?”
im not sure if they are doing this on purpos. We stayed at New York for a couple days to visit my family and I wanted some coffee. I got a donut too because, it's dunkin donuts of course. I FOUND A FRICKING BUG ON MY DONUT. WORST DD IN THE PLANET.
Austin Pierce
The Dunkin in Pawling is the biggest cleanest Dunkin with the nicest nist courteous staff I have ever encountered. I would move to Pawling just for this Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Lawrence Palecek
If you try to buy something they have no change here.
Stacy Nadler-Risley
Liliana is the best! Everyone is great, really well run dunkin.
Atmosphere: 5
Food: 5
Service: 5
Roxanne Leonard
Please stop charging for extra swirls...they never get put in the coffee anyway ??
I always order my coffee here at lunch, but today I had a very unusual experience. I ordered a small coffee light with oat milk (I am dairy intolerant). They charged me extra 69 cents because it is NOT a cow's milk. Then when I got my coffee, I looked at it and it was completely dark, so I asked for more milk to make the color lighter, not even as light as the dairy milk would have, but a little bit of milky color to my coffee. The lady yelled at me, I was in shock from that, and said next time I have to charge you extra! I said but you already charged me extra for the oat milk, she said "I will charge you double next time, because you want more oat milk and the oat milk is extra!". I said but you don't charge people for "light" coffee with regular milk at a double price, and you already charged me extra for the oat milk. And the rude way I was yelled at was appalling. I still don't know why oats are more expensive than raising and milking an entire cow, that just blows my mind. Cows require food, housing, vet bills, medication, labor, etc. The oat milk they use is 3.38 per carton. My small coffee was 3.49 per cup (more expensive than the carton of that milk). The regular milk is 4.89 a carton (actually more money than the oat milk). So bottom line people - buy your non-dairy milk and have a Keurig at work. Save that money and put it in a Roth IRA or a high yield savings account instead. To Dunkin Donuts: Fix this.
Atmosphere: 1
Food: 5
Service: 1
Was rushed in the drive thru, employee was extremely rude.
Atmosphere: 1
Food: 2
Service: 1
One of my favorite Dunkin locations, everyone is so nice and the drinks are super consistent!
Atmosphere: 5
Food: 5
Service: 5
This place stands out amongst other Dunkins. Sooo friendly and ALWAYS fast service with a smile. Walking in the door, you immediately notice the cleanliness. Behind the counter as well as our side. Well managed and staffed. Kudos. If you're a Dunkin coffee drinker and in Pawling....stop here.
Atmosphere: 5
Food: 5
Service: 5
Great donuts!Parking: Typical fast food parking lot.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Donuts
It's ok. But they have a bunch of kids working their. No customer service skills and terrible etiquette.
Kid-friendliness: A newly redone Dunkin' Donuts very kid friendly including a Baskin and Robin's ice cream barWheelchair accessibility: Yes wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Iced Macchiato, Wake-Up Wrap - Sausage Egg and Cheese, Turkey Sausage Egg and Cheese, Muffins, Caramel Iced Macchiato, Assorted Half Dozen or Dozen Donuts, Donuts
Night Shift, woman with New York accent, sooo rude man. We just left. We got stuff somewhere else. I’ve heard many other people talk about this problem, and nothing changes. But, we all know, “it’s a Dunkin’-Baskin, so what did you expect?”
Atmosphere: 1
Food: 1
Service: 1
Very busy. The team needs better System.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Iced Latte, Donuts
It's OK. Another Dunkin'Inconsistent as usual...
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
im not sure if they are doing this on purpos. We stayed at New York for a couple days to visit my family and I wanted some coffee. I got a donut too because, it's dunkin donuts of course. I FOUND A FRICKING BUG ON MY DONUT. WORST DD IN THE PLANET.
The Dunkin in Pawling is the biggest cleanest Dunkin with the nicest nist courteous staff I have ever encountered. I would move to Pawling just for this Dunkin.
Atmosphere: 5
Food: 5
Service: 5
If you try to buy something they have no change here.
Liliana is the best! Everyone is great, really well run dunkin.
Atmosphere: 5
Food: 5
Service: 5
Please stop charging for extra swirls...they never get put in the coffee anyway ??