We placed an order on the KFC app on 8/17 for a 16pc chicken meal at 3:45. Yes, I know that is a large order so it may take some extra time. However, we were notified by the KFC app that the order was ready a little before 4pm. My husband arrived a few minutes past 4. Nothing was ready. They hadn’t even started cooking our order yet because there were 3 people ahead of him waiting there too for their orders. My husband waited 45mins for the order. It took them an hour, from start to finish for 1 order. My husband had worked all day and had to wait 45mins for an order that said it was ready per the app. I contacted KFC via app chat and they said they would have someone follow up from the store. Once he got the chicken home, the food was soggy (was supposed to be extra crispy). Seems like the chicken was not drained well of oil. We tried to lay the chicken on paper towels, but the breading was falling off because it was so soggy. Disappointing since we had a house of guests waiting all this time for food which was almost inedible. I figured I would bring it up when I got a call from a Manager. Today I got a phone call from the Manager who was apparently on vacation while this occurred. She apologized for the inconvenience. She offered a 6pc meal as compensation. As I tried to explain why this was not acceptable, the Manager got huffy and said she already told me that she spoke with the staff and offered me the 6pc meal and that was all she was going to do. I told her that it took 1hr from start to finish after she just explained it should only take at the most 25mins when cooking from scratch. She made a remark saying “oh so now it’s 1 hr” (I assume because I told her he waited for 45mins but she was not considering the 15mins that we waited after placing the order on the app). I asked for a discount or refund on our order and she stated that since I used the app, that is not possible. From the Manager’s own mouth: the app says it’s ready automatically after a period of acceptable time. It doesn’t have any interaction with the store so when it says your food is ready, it’s a lie. She then said that since her offer was not acceptable that she would forward my complaint the owner. She had an attitude and treated me like I was wasting her time and making up stories. I didn’t even get a chance to explain how the food was practically inedible.
Atmosphere: 1
Food: 1
Service: 1
Robert Tozzi
I drive from Connecticut to New York to get my KFC. This is the cleanest, and best KFC I have seen operated correctly. The Staff is always courteous, polite, and efficient. Try this location, bring insulated bags, and it will be warm still by the time you get home.
Atmosphere: 3
Food: 4
Service: 5
Kaitlyn Jones
My visit at the KFC in Pawling was awesome! I just walked in and the customer service was amazing, everyone was so kind! they did not mess up a thing on my food order.The atmosphere of the place was very normal! I definently recommend this place and and I will be coming here again!
Atmosphere: 5
Food: 5
Service: 5
2:23 AM
Took maybe 10 minutes sitting in the drive thru for the food to come, and they somehow lost half of my order. Do yourself a favor and eat at the local restaurants instead of corporate slop places with a staff more incompetent than a geriatric blind man.
Atmosphere: 1
Food: 3
Service: 1
Ethan Smith
It's a KFC. It's not gonna be amazing. Quick, simple fast food. I will say the new waffles and nuggies were delish. Get some hot honey
Atmosphere: 1
Food: 3
Service: 3
Michael Cavaluzzi
Retrain your staff I understand the power went out but you’re giving out buckets of chicken to people who ordered after making the original customers wait even longer then don’t even give utensils to eat the to go food. Ps I understand your bad mouthing in Spanish and you wonder why people get upset
Atmosphere: 1
Food: 4
Service: 1
Ink Idiot
Food is about what you'd expect from a KFC. What really stands out is the service. I thought it was a fast food restaurant, but it took 20+ minutes for a single sandwich. It'd probably be faster to buy some chicken at the Hannaford across the street and fry it yourself.
Atmosphere: 2
Food: 3
Service: 1
Jacob Ransley
I'm sorry to leave a review like this. But considering I've been to over a 1000 restaurants from key west to Portland Maine. As an uber driver. Not only was the manager the worse I've ever seen. But scares me that God allows someone like that to exist. She refused to do her job. Laughed at me when I told her I could loose my job if she does not cancel the order. She needs to be fired immediately. I'm almost thinking about suing for company fraud. And making a suggestion to the police department that this woman Cleary is a criminal. I am reporting her to the company as well. And hoping that they leave how horrible she is on her work record. So she never sabotage's another restaurant, ever again. She really was the worse manager I've ever seen. And worse experience I've ever had at a restaurant. Having close to 4000 deliveries and living 30 years
Atmosphere: 1
Food: 1
Service: 1
Pastor Phil
Just very different from years ago😥
Atmosphere: 3
Food: 2
Service: 5
Freddy Brady
Order wrong. Had to order more. Dunk bucket fries not cooked, tenders soggy not crisp as ordered
From chicken fried then put in warming trays for hours till slightly soggy, to fries so limp you wouldn't believe they were ever crispy. KFC needs to address the quality of the food they are serving because the taste nor the freshness of the food is acceptable.
Atmosphere: 1
Food: 1
Service: 1
Karen Chamberlin
What an absolute disaster there was very little chicken available the biscuits I had to wait 5 minutes for and I asked for mashed potatoes and coleslaw and they gave me macaroni and cheese this place is an absolute disaster I am totally and completely done
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cole Slaw
Rusty RQI10
The food is overpriced. $3 for a small mac & cheese which was about 3oz. Dont have all the sauces they advertise in their store. Their soda fountain mixture is terrible. Can hardle taste the flavor.
Atmosphere: 2
Food: 1
Service: 2
Joe Arbore
Very rude advertise 10pm hours but close store 1 hour early. Girl on drive thru lied about menu options. As a resident of this town this is not acceptable service. Refused my order because i arrived at 845 and they claim they close at 9pm when they advertise 10pm
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Popcorn
W Isra
Expensive for mediocre fast food. They are doling out miniscule portions- my meal had a half empty box of fries inside. They hand your order without even a single napkin! Cheapskates.
We placed an order on the KFC app on 8/17 for a 16pc chicken meal at 3:45.
Yes, I know that is a large order so it may take some extra time.
However, we were notified by the KFC app that the order was ready a little before 4pm.
My husband arrived a few minutes past 4.
Nothing was ready.
They hadn’t even started cooking our order yet because there were 3 people ahead of him waiting there too for their orders.
My husband waited 45mins for the order.
It took them an hour, from start to finish for 1 order.
My husband had worked all day and had to wait 45mins for an order that said it was ready per the app.
I contacted KFC via app chat and they said they would have someone follow up from the store.
Once he got the chicken home, the food was soggy (was supposed to be extra crispy).
Seems like the chicken was not drained well of oil.
We tried to lay the chicken on paper towels, but the breading was falling off because it was so soggy.
Disappointing since we had a house of guests waiting all this time for food which was almost inedible.
I figured I would bring it up when I got a call from a Manager.
Today I got a phone call from the Manager who was apparently on vacation while this occurred.
She apologized for the inconvenience.
She offered a 6pc meal as compensation.
As I tried to explain why this was not acceptable, the Manager got huffy and said she already told me that she spoke with the staff and offered me the 6pc meal and that was all she was going to do.
I told her that it took 1hr from start to finish after she just explained it should only take at the most 25mins when cooking from scratch.
She made a remark saying “oh so now it’s 1 hr” (I assume because I told her he waited for 45mins but she was not considering the 15mins that we waited after placing the order on the app).
I asked for a discount or refund on our order and she stated that since I used the app, that is not possible.
From the Manager’s own mouth: the app says it’s ready automatically after a period of acceptable time. It doesn’t have any interaction with the store so when it says your food is ready, it’s a lie.
She then said that since her offer was not acceptable that she would forward my complaint the owner. She had an attitude and treated me like I was wasting her time and making up stories. I didn’t even get a chance to explain how the food was practically inedible.
Atmosphere: 1
Food: 1
Service: 1
I drive from Connecticut to New York to get my KFC. This is the cleanest, and best KFC I have seen operated correctly.
The Staff is always courteous, polite, and efficient. Try this location, bring insulated bags, and it will be warm still by the time you get home.
Atmosphere: 3
Food: 4
Service: 5
My visit at the KFC in Pawling was awesome! I just walked in and the customer service was amazing, everyone was so kind! they did not mess up a thing on my food order.The atmosphere of the place was very normal! I definently recommend this place and and I will be coming here again!
Atmosphere: 5
Food: 5
Service: 5
Took maybe 10 minutes sitting in the drive thru for the food to come, and they somehow lost half of my order. Do yourself a favor and eat at the local restaurants instead of corporate slop places with a staff more incompetent than a geriatric blind man.
Atmosphere: 1
Food: 3
Service: 1
It's a KFC. It's not gonna be amazing. Quick, simple fast food. I will say the new waffles and nuggies were delish. Get some hot honey
Atmosphere: 1
Food: 3
Service: 3
Retrain your staff I understand the power went out but you’re giving out buckets of chicken to people who ordered after making the original customers wait even longer then don’t even give utensils to eat the to go food. Ps I understand your bad mouthing in Spanish and you wonder why people get upset
Atmosphere: 1
Food: 4
Service: 1
Food is about what you'd expect from a KFC. What really stands out is the service. I thought it was a fast food restaurant, but it took 20+ minutes for a single sandwich. It'd probably be faster to buy some chicken at the Hannaford across the street and fry it yourself.
Atmosphere: 2
Food: 3
Service: 1
I'm sorry to leave a review like this. But considering I've been to over a 1000 restaurants from key west to Portland Maine. As an uber driver. Not only was the manager the worse I've ever seen. But scares me that God allows someone like that to exist. She refused to do her job. Laughed at me when I told her I could loose my job if she does not cancel the order. She needs to be fired immediately. I'm almost thinking about suing for company fraud. And making a suggestion to the police department that this woman Cleary is a criminal.
I am reporting her to the company as well. And hoping that they leave how horrible she is on her work record. So she never sabotage's another restaurant, ever again. She really was the worse manager I've ever seen. And worse experience I've ever had at a restaurant. Having close to 4000 deliveries and living 30 years
Atmosphere: 1
Food: 1
Service: 1
Just very different from years ago😥
Atmosphere: 3
Food: 2
Service: 5
Order wrong. Had to order more. Dunk bucket fries not cooked, tenders soggy not crisp as ordered
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
From chicken fried then put in warming trays for hours till slightly soggy, to fries so limp you wouldn't believe they were ever crispy. KFC needs to address the quality of the food they are serving because the taste nor the freshness of the food is acceptable.
Atmosphere: 1
Food: 1
Service: 1
What an absolute disaster there was very little chicken available the biscuits I had to wait 5 minutes for and I asked for mashed potatoes and coleslaw and they gave me macaroni and cheese this place is an absolute disaster I am totally and completely done
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cole Slaw
The food is overpriced. $3 for a small mac & cheese which was about 3oz. Dont have all the sauces they advertise in their store. Their soda fountain mixture is terrible. Can hardle taste the flavor.
Atmosphere: 2
Food: 1
Service: 2
Very rude advertise 10pm hours but close store 1 hour early. Girl on drive thru lied about menu options. As a resident of this town this is not acceptable service. Refused my order because i arrived at 845 and they claim they close at 9pm when they advertise 10pm
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Popcorn
Expensive for mediocre fast food. They are doling out miniscule portions- my meal had a half empty box of fries inside. They hand your order without even a single napkin! Cheapskates.
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