Great staff, great customer. My latte is made perfect anytime. The staff is always nice and cheery. Not too far down the road from red jacket park and a view of keuka lake
Nicole Teeter
This is the worst Dunkin, and I almost never go here anymore. I went through the drive thru, and was told while trying to place my order, that I needed to park my car and come inside to place my order. All I wanted was a coffee and a donut! Lol. They understand what you’re telling them at the drive thru now, but beware, I got quite a jump scare the other day, their speaker is so loud, she sounded like she screamed at me! Haha it made me jump! It’s always packed and busy. And they don’t get your order on your specialty coffee just right. Not a horrible place, not my favorite location. It is what it is tho.
Lacey Tucker
Another most famous fast food chain known for its fabulous coffee in the world
Francine Brown
I’m a daily Dunkin customer. Normally it’s complaint free. However, since the manager has been out on disability it has gone downhill. Yesterday three employees were around drive thru window, I ordered frosted donuts which I have always asked to be placed in a box, they usually just throw them in a bag and the frosting sticks to the bag. They have the boxes for a reason right?…. The one employee was talking shit when I approached the window mimicking how I would like them in a box. I let it go. But this morning, the same three employees again. I was given my donut and proceeded to sit there and wait over 4 minutes for my coffee. All three employees stood there chatting and laughing. One of the employees Approached the window and asked me “what do you want?” I said I would like my coffee please. She’s like you didn’t get your coffee????? No one even made it. I live and die on good customer service. Twice in a row, same employees. Sadly I will probably not return to Dunkin. If you are not going to have good customer service then don’t work with the public. And leave the gossip at home.
Kat Braubitz
So I am a person that goes to Dunkin,and it has pretty good food. Donuts,perfect and taste,maybe a bit or a lot more expensive but there good. Coffee, pretty good,fast and fresh. The only problem I have is that not to be offensive, but a few workers have VERY strong accents and it's hard for me to always understand and when I ask they get mad. Then the table aren't always very clean and there was a little girl running around and kept insulting one of the 18 or 20 ish year old workers because she was being nice and was making ordering very clear. I also saw this girl touching some doughnuts that people might have bought wich is gross
Isaac Brown
Gave me the wrong kind of sandwich, it wasn't toasted, and got a $5 cup of loaded hashbrowns with barely anything in it. Then, they haven't had a phone for you to call to make a complaint the entire time they've been open
Food: 1
Service: 1
Brianna Pratt
I went to dunkin in morning and put my rewards up for them to scan to get my free coffee and it used my free reward but didn’t take my money off for it to be free. cashier said she’ll talk to manager and manager said there’s nothing she can do sense o used wrong reward when i didn’t. so it took my point but didn’t give me the free reward. They said i have to call the dunkin themselves to figure it out myself. then gave me the wrong coffee i even asked for and never warmed my food up. The staff are rude and don’t know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Emily Schuchman
Super rude and unhelpful. Gave us unlabeled drinks and just stared when we asked if they could tell us which one is which.
Atmosphere: 3
Food: 3
Service: 1
Kimberly Coon
Waiting time for drive thru is ridiculous! We waited a good 25 minutes
Atmosphere: 1
Food: 5
Service: 1
Liam Fitzpatrick
Ain’t no glaze on my damn doughnuts. I genuinely could not think of a group of less literate group of people. Not quite sure what the hiring process could be, but I am fairly certain that given 6 elementary students and two hours of training I could run a more efficient store. Dude has a sick ponytail tho!
Always get the order wrong every single time. Hash browns taste moldy and the drinks suck.
Atmosphere: 1
Food: 1
Service: 1
Cathy Bohen
Love DD better than Starbucks
Betty Chen
Very very friendly service and they give out orders very fast. The people that work there are very kind and patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
J. Clark
25 MINUTES TO GET A CUP OF COFFEE?! All they care about is the drive-up window, customers inside the store are forgotten. Had to ask THREE TIMES where my coffee was, no one could remember the order. Three customers that came in behind me got their order before I did. What few donuts were left at 11:30 were stale or improperly made. Dunkin should revoke this guy's franchise!
Atmosphere: 1
Food: 2
Service: 1
Tracy Bennett
We stopped in on Mother’s Day so it was busy, but we had great service regardless! Most of the donuts were sold out including what we ordered, but the staff were very friendly and substituted great alternatives! When deciding how to rate service , the first thing I take into consideration is how people treat me and their attitudes. Food can be replaced or substituted, but genuinely friendly service cannot be faked! Thank you so much for making a great morning for us. We will be back!!!
Great staff, great customer. My latte is made perfect anytime. The staff is always nice and cheery. Not too far down the road from red jacket park and a view of keuka lake
This is the worst Dunkin, and I almost never go here anymore. I went through the drive thru, and was told while trying to place my order, that I needed to park my car and come inside to place my order. All I wanted was a coffee and a donut! Lol. They understand what you’re telling them at the drive thru now, but beware, I got quite a jump scare the other day, their speaker is so loud, she sounded like she screamed at me! Haha it made me jump! It’s always packed and busy. And they don’t get your order on your specialty coffee just right. Not a horrible place, not my favorite location. It is what it is tho.
Another most famous fast food chain known for its fabulous coffee in the world
I’m a daily Dunkin customer. Normally it’s complaint free. However, since the manager has been out on disability it has gone downhill. Yesterday three employees were around drive thru window, I ordered frosted donuts which I have always asked to be placed in a box, they usually just throw them in a bag and the frosting sticks to the bag. They have the boxes for a reason right?…. The one employee was talking shit when I approached the window mimicking how I would like them in a box. I let it go. But this morning, the same three employees again. I was given my donut and proceeded to sit there and wait over 4 minutes for my coffee. All three employees stood there chatting and laughing. One of the employees Approached the window and asked me “what do you want?” I said I would like my coffee please. She’s like you didn’t get your coffee????? No one even made it. I live and die on good customer service. Twice in a row, same employees. Sadly I will probably not return to Dunkin. If you are not going to have good customer service then don’t work with the public. And leave the gossip at home.
So I am a person that goes to Dunkin,and it has pretty good food. Donuts,perfect and taste,maybe a bit or a lot more expensive but there good. Coffee, pretty good,fast and fresh. The only problem I have is that not to be offensive, but a few workers have VERY strong accents and it's hard for me to always understand and when I ask they get mad. Then the table aren't always very clean and there was a little girl running around and kept insulting one of the 18 or 20 ish year old workers because she was being nice and was making ordering very clear. I also saw this girl touching some doughnuts that people might have bought wich is gross
Gave me the wrong kind of sandwich, it wasn't toasted, and got a $5 cup of loaded hashbrowns with barely anything in it. Then, they haven't had a phone for you to call to make a complaint the entire time they've been open
Food: 1
Service: 1
I went to dunkin in morning and put my rewards up for them to scan to get my free coffee and it used my free reward but didn’t take my money off for it to be free. cashier said she’ll talk to manager and manager said there’s nothing she can do sense o used wrong reward when i didn’t. so it took my point but didn’t give me the free reward. They said i have to call the dunkin themselves to figure it out myself. then gave me the wrong coffee i even asked for and never warmed my food up. The staff are rude and don’t know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Super rude and unhelpful. Gave us unlabeled drinks and just stared when we asked if they could tell us which one is which.
Atmosphere: 3
Food: 3
Service: 1
Waiting time for drive thru is ridiculous! We waited a good 25 minutes
Atmosphere: 1
Food: 5
Service: 1
Ain’t no glaze on my damn doughnuts. I genuinely could not think of a group of less literate group of people. Not quite sure what the hiring process could be, but I am fairly certain that given 6 elementary students and two hours of training I could run a more efficient store. Dude has a sick ponytail tho!
Atmosphere: 5
Food: 4
Service: 1
Restaurantji Recommends
Always get the order wrong every single time. Hash browns taste moldy and the drinks suck.
Atmosphere: 1
Food: 1
Service: 1
Love DD better than Starbucks
Very very friendly service and they give out orders very fast. The people that work there are very kind and patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
25 MINUTES TO GET A CUP OF COFFEE?! All they care about is the drive-up window, customers inside the store are forgotten. Had to ask THREE TIMES where my coffee was, no one could remember the order. Three customers that came in behind me got their order before I did. What few donuts were left at 11:30 were stale or improperly made. Dunkin should revoke this guy's franchise!
Atmosphere: 1
Food: 2
Service: 1
We stopped in on Mother’s Day so it was busy, but we had great service regardless! Most of the donuts were sold out including what we ordered, but the staff were very friendly and substituted great alternatives! When deciding how to rate service , the first thing I take into consideration is how people treat me and their attitudes. Food can be replaced or substituted, but genuinely friendly service cannot be faked! Thank you so much for making a great morning for us. We will be back!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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