Every time I come here there’s an issue. Order the tenders and instead of being told at the drive thru speaker there’s a wait for them, they tell me after I get to the window and pay. Waited 10 minutes and they weren’t worth the wait. Another time they put mayo on my sandwich when I said no mayo and it was on the receipt. And then, last time they gave my food away to someone else while I was waiting out front, I had them refund me. I only come here because it’s quick and close to where I live. However, I’m gonna start going to the one in Miller Place, it’s much better run and food quality is much better.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Zito
Not exactly sure what changed recently but going into this Wendy's, I normally have a problem on how slow it is. How enthusiastically surprised was I to find out that the visit was so quick it was almost shocking. I put the order in the app cuz I saw the place was busy being lunch time while getting my car detailed. Place was clean organized and my food was exactly what I ordered and hot I also had a last-minute change on the flavor Frosty and they literally had the order in their hand! Thank you for a pleasant visit!!
Atmosphere: 5
Food: 5
Service: 5
Jacob Brenner
Every time I order coke cola orange cream you guys give orange crush which isn't what I order. You guys have done this with virtually every order of mine. Please learn the difference.
Atmosphere: 5
Food: 1
Service: 5
Adrianna Chandler
I had an unexpectedly excellent experience at this Wendy’s thanks to Thomas at the drive thru. He was sharp, friendly, and clearly knew the menu well. He answered questions easily and made suggestions that felt natural, not scripted. I went in for a simple order and left with a cookie I had not planned on buying, which says everything about how well he reads people.
What impressed me most was how effortless the interaction felt. Professional without being stiff, upbeat without being over the top. The kind of service that makes you realize how much skill actually goes into doing the job well.
I spend a lot of time around people in the food industry, and this level of service is not common. Thomas is someone any operation would be lucky to have. I hope he knows he did a great job.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Jones
Hair in my food, rude service from everyone
Atmosphere: 1
Food: 1
Service: 1
Gregory Lambert
How does a mobile order take 30 minutes? They didn’t start making it till 20 minutes after I was there.
Atmosphere: 1
Food: 3
Service: 1
anthony clasby
Order doordash a good 20% of my soda isn't there how am I gonna upgrade to a large and you guys fill it up the same as a medium
Atmosphere: 1
Food: 1
Service: 1
Selman Kurtoglu
This store employees are not friendly and zero energy
Atmosphere: 1
Food: 2
Service: 1
Jason Michaud
I Find it really bad that at around 7 -7:30 Pm the staff and management only focuses on the drive up customers and ignore any one who walks in to order and dine in the store. This is a ongoing problem at this Wendy's. Corporate operations really needs to train the staff and team members on how to manage this situation and how to focus on both types of customers.
Atmosphere: 2
Food: 4
Service: 2
J Scott
Got ripped off again. Second time in row they charged me and I didn't get the full order. My fries were missing and they gave me the wrong frosty. The last time they forgot one of our burgers. Annoying. I tried to call to complain but the line wouldn’t connect. I tried a dozen times. Crap service. I guess I have to sit there and go through the bag next time.
I mean it's fast food so there's not much to say here. It wasn't a bad Wendy's it's in an awkward spot though. They got my order correct and I ordered a Chicken BLT biggie bag and a few other sandwiches. Not bad.
Atmosphere: 3
Food: 3
Service: 4
Safiya Taylor
Even when the line is long it moves pretty fast. The customer service is exceptional.
Atmosphere: 5
Food: 5
Service: 5
王得新
Nice workers, but the food was… not good. The egg sandwich had eggshell in it and the soda machine spat out black flecks into the cup…
Atmosphere: 4
Food: 1
Service: 5
brooke
got uber eats...no sauces and no straw for my drink...
Every time I come here there’s an issue. Order the tenders and instead of being told at the drive thru speaker there’s a wait for them, they tell me after I get to the window and pay. Waited 10 minutes and they weren’t worth the wait. Another time they put mayo on my sandwich when I said no mayo and it was on the receipt. And then, last time they gave my food away to someone else while I was waiting out front, I had them refund me. I only come here because it’s quick and close to where I live. However, I’m gonna start going to the one in Miller Place, it’s much better run and food quality is much better.
Atmosphere: 1
Food: 2
Service: 1
Not exactly sure what changed recently but going into this Wendy's, I normally have a problem on how slow it is. How enthusiastically surprised was I to find out that the visit was so quick it was almost shocking. I put the order in the app cuz I saw the place was busy being lunch time while getting my car detailed. Place was clean organized and my food was exactly what I ordered and hot I also had a last-minute change on the flavor Frosty and they literally had the order in their hand! Thank you for a pleasant visit!!
Atmosphere: 5
Food: 5
Service: 5
Every time I order coke cola orange cream you guys give orange crush which isn't what I order. You guys have done this with virtually every order of mine. Please learn the difference.
Atmosphere: 5
Food: 1
Service: 5
I had an unexpectedly excellent experience at this Wendy’s thanks to Thomas at the drive thru. He was sharp, friendly, and clearly knew the menu well. He answered questions easily and made suggestions that felt natural, not scripted. I went in for a simple order and left with a cookie I had not planned on buying, which says everything about how well he reads people.
What impressed me most was how effortless the interaction felt. Professional without being stiff, upbeat without being over the top. The kind of service that makes you realize how much skill actually goes into doing the job well.
I spend a lot of time around people in the food industry, and this level of service is not common. Thomas is someone any operation would be lucky to have. I hope he knows he did a great job.
Atmosphere: 5
Food: 5
Service: 5
Hair in my food, rude service from everyone
Atmosphere: 1
Food: 1
Service: 1
How does a mobile order take 30 minutes? They didn’t start making it till 20 minutes after I was there.
Atmosphere: 1
Food: 3
Service: 1
Order doordash a good 20% of my soda isn't there how am I gonna upgrade to a large and you guys fill it up the same as a medium
Atmosphere: 1
Food: 1
Service: 1
This store employees are not friendly and zero energy
Atmosphere: 1
Food: 2
Service: 1
I Find it really bad that at around 7 -7:30 Pm the staff and management only focuses on the drive up customers and ignore any one who walks in to order and dine in the store. This is a ongoing problem at this Wendy's. Corporate operations really needs to train the staff and team members on how to manage this situation and how to focus on both types of customers.
Atmosphere: 2
Food: 4
Service: 2
Got ripped off again. Second time in row they charged me and I didn't get the full order. My fries were missing and they gave me the wrong frosty. The last time they forgot one of our burgers. Annoying. I tried to call to complain but the line wouldn’t connect. I tried a dozen times. Crap service. I guess I have to sit there and go through the bag next time.
Food: 3
Service: 1
Restaurantji Recommends
I mean it's fast food so there's not much to say here. It wasn't a bad Wendy's it's in an awkward spot though. They got my order correct and I ordered a Chicken BLT biggie bag and a few other sandwiches. Not bad.
Atmosphere: 3
Food: 3
Service: 4
Even when the line is long it moves pretty fast. The customer service is exceptional.
Atmosphere: 5
Food: 5
Service: 5
Nice workers, but the food was… not good. The egg sandwich had eggshell in it and the soda machine spat out black flecks into the cup…
Atmosphere: 4
Food: 1
Service: 5
got uber eats...no sauces and no straw for my drink...
Atmosphere: 1
Food: 1
Service: 1
People are super nice! So good all the time.
Atmosphere: 5
Food: 5
Service: 5
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