If I could give this Starbucks zero stars, I honestly would. This place is actually unbelievable. The workers here act more clueless than a group project team that didn’t even read the assignment. They can NEVER get an order right. Like, how hard is it to make the drink that’s literally on the screen? I order something simple and somehow get a totally different drink every single time.
And the attitude? Oh my god. Instead of just fixing their mistake—which again, they made—they get mad at the customers. I literally watched them curse at actual kids just for asking them to remake something they messed up. How do you yell at children over a frappuccino?? It’s insane.
This place seriously needs new management or new training or something because whatever is happening now is NOT it. Until then, I’m going somewhere else. I’m not risking my sanity for a $7 drink that’s gonna be wrong anyway.
Atmosphere: 1
Food: 3
Service: 1
Ron A
Their blender never works for a damn Frapp. They keep employing these kids that just don’t care about service at all. Not sure why it stays open. There’s always one thing or another with this location
Atmosphere: 1
Service: 1
Konrad Rembisz
8:50 pm and all expresso machines are down as workers want to go home early.
Atmosphere: 1
Service: 1
Patricia Owen
This location is great, they're always fast and efficient and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Tom Quill
The staff are super friendly and the atmosphere is cozy.
Justin Du
Best place for charging the phone while waiting for the LIRR train! You can charge the phone here at the corner table beside the show window.
Atmosphere: 5
Food: 5
Service: 5
Kayla Siammas
horrible service and rude workers 💜
Atmosphere: 2
Food: 4
Service: 2
Selen Uysal
I've been getting coffee from this Starbucks location for years now and have been enjoying it. However, recently there has been an inconsistency in my drinks. For instance, I order a vanilla sweet cream cold brew with light ice and light sweet cream (I'm not exaggerating when I say I order the same thing every time). I just ordered the same thing a few minutes ago and when I tasted it it was way too bitter as if there is no sweet cream in it. I also ordered yesterday and it was perfect. Yet when I ordered a week ago they gave me a mountain of ice with a splash of coffee. I also noticed that this inconsistency takes place during weekdays and after school hours. Lastly, the employees never properly update the Starbucks app because when I go to order online the drink says sold out, yet when I try to order the same drink (same day) in store it's clearly in stock because they make it for me. I love Starbucks but I hope that the service improves.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Espresso Roast, Pike Place Roast
Beth Foreman
I am writing to express my concerns about the recent changes I have observed at your establishment. As a loyal customer for the past three years, I have always appreciated the quality of service and the friendly atmosphere. However, I have noticed a significant decline in the operational management lately.
On Fridays and Saturdays, the only two staff members I consistently see working are the two girls in the morning, Mariela and Angelica. They are always super friendly and provide excellent service, but it is evident that they are overworked and constantly under pressure. When they are not there theres another young man, Jose who appears to be doing all the work at nights. They frequently get yelled at to speed up the preparation of drinks and food, which is unfair given that they seem to be the only ones working the hardest without any support.
It is disheartening to see these dedicated employees struggling without adequate help. I have never seen a manager stepping in to assist them, which raises concerns about the overall management of the restaurant. For this reason itself, I prefer to head down to Soundview where they have an abundance of Employees to ease the pressure at the kids on Main st.
Atmosphere: 1
Food: 5
Service: 5
Oscar Tapiero
There are 4 people and the service is very slow, I have the opportunity to go to many Starbucks and they are faster with fewer people.
The new coffee makers have slowed down a already very slow process. This is led to even more confusion in delay
Service: 1
Aradia Neferneferuaten
My husband Ordered two almond milk Frappuccino because myself and my daughter are lactose intolerant. He brought out to the car and both Tasted Frappuccino. They were quite nasty , like coffee that had been sitting out & burnt . It had a strange taste which I didn’t realize was milk because when my husband brought them in to have them remade immediately after we got them, the barista said she made them with milk because they don’t have almond milk but failed to tell my husband when she made them and serve them to him. This is not the first time that we’ve had drinks remade at this particular location but this is the first time that we’re served regular milk when we specifically asked for almond and not told that we were given regular milk .The baristas need to be retrained , That would’ve made me and my daughter both very sick. Manager was polite & refund us but im sure if it was a customer who was against drinking milk and then being served milk without being told is really a horrific thing to do to someone.
Atmosphere: 1
Food: 1
Service: 2
Xiao Yang Li
As someone who has worked in food service I understand the tension / frustration afternoon rushes can cause. However, about a week ago, while waiting for my order I noticed clear workplace bullying. One of your employees, Steph, had snapped at her peer and audibly shared some unkind words to another.I was not the only one who caught this because I had turned to the costumer next to me and we both exchanged looks. I would have stepped in however, it was clearly busy and stressful for everyone behind bar. I rarely leave reviews but I hope whoever manages this cafe speaks to this employee because I can only imagine the abuse and bullying that goes on when no one is looking.
Atmosphere: 1
Service: 1
Harrison Tsouratakis
Dietary restrictions: everything
Parking: no
Kid-friendliness: no
Wheelchair accessibility: no
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Mocha Frappucino, Chocolate Chip Cookie, Everything Bagel, Blueberry Scone, Chicken & Quinoa Protein Bowl with Black Beans and Greens, Cheese Danish, Chocolate Cookie Crumble Crème Frappuccino, Pumpkin & Pepita Loaf, Crispy Grilled Cheese on Sourdough, Evolution Fresh Organic Super Fruit Greens
Tatiana Guerra
it’s a bit small, but the employees are very sweet and fast pace with their drinks.especially during lunch time i would come again ! :
If I could give this Starbucks zero stars, I honestly would. This place is actually unbelievable. The workers here act more clueless than a group project team that didn’t even read the assignment. They can NEVER get an order right. Like, how hard is it to make the drink that’s literally on the screen? I order something simple and somehow get a totally different drink every single time.
And the attitude? Oh my god. Instead of just fixing their mistake—which again, they made—they get mad at the customers. I literally watched them curse at actual kids just for asking them to remake something they messed up. How do you yell at children over a frappuccino?? It’s insane.
This place seriously needs new management or new training or something because whatever is happening now is NOT it. Until then, I’m going somewhere else. I’m not risking my sanity for a $7 drink that’s gonna be wrong anyway.
Atmosphere: 1
Food: 3
Service: 1
Their blender never works for a damn Frapp. They keep employing these kids that just don’t care about service at all. Not sure why it stays open. There’s always one thing or another with this location
Atmosphere: 1
Service: 1
8:50 pm and all expresso machines are down as workers want to go home early.
Atmosphere: 1
Service: 1
This location is great, they're always fast and efficient and very friendly.
Atmosphere: 5
Food: 5
Service: 5
The staff are super friendly and the atmosphere is cozy.
Best place for charging the phone while waiting for the LIRR train! You can charge the phone here at the corner table beside the show window.
Atmosphere: 5
Food: 5
Service: 5
horrible service and rude workers 💜
Atmosphere: 2
Food: 4
Service: 2
I've been getting coffee from this Starbucks location for years now and have been enjoying it. However, recently there has been an inconsistency in my drinks. For instance, I order a vanilla sweet cream cold brew with light ice and light sweet cream (I'm not exaggerating when I say I order the same thing every time). I just ordered the same thing a few minutes ago and when I tasted it it was way too bitter as if there is no sweet cream in it. I also ordered yesterday and it was perfect. Yet when I ordered a week ago they gave me a mountain of ice with a splash of coffee. I also noticed that this inconsistency takes place during weekdays and after school hours. Lastly, the employees never properly update the Starbucks app because when I go to order online the drink says sold out, yet when I try to order the same drink (same day) in store it's clearly in stock because they make it for me. I love Starbucks but I hope that the service improves.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Espresso Roast, Pike Place Roast
I am writing to express my concerns about the recent changes I have observed at your establishment. As a loyal customer for the past three years, I have always appreciated the quality of service and the friendly atmosphere. However, I have noticed a significant decline in the operational management lately.
On Fridays and Saturdays, the only two staff members I consistently see working are the two girls in the morning, Mariela and Angelica. They are always super friendly and provide excellent service, but it is evident that they are overworked and constantly under pressure. When they are not there theres another young man, Jose who appears to be doing all the work at nights. They frequently get yelled at to speed up the preparation of drinks and food, which is unfair given that they seem to be the only ones working the hardest without any support.
It is disheartening to see these dedicated employees struggling without adequate help. I have never seen a manager stepping in to assist them, which raises concerns about the overall management of the restaurant. For this reason itself, I prefer to head down to Soundview where they have an abundance of Employees to ease the pressure at the kids on Main st.
Atmosphere: 1
Food: 5
Service: 5
There are 4 people and the service is very slow, I have the opportunity to go to many Starbucks and they are faster with fewer people.
Restaurantji Recommends
It's just Starbucks
The new coffee makers have slowed down a already very slow process. This is led to even more confusion in delay
Service: 1
My husband Ordered two almond milk Frappuccino because myself and my daughter are lactose intolerant. He brought out to the car and both Tasted Frappuccino. They were quite nasty , like coffee that had been sitting out & burnt . It had a strange taste which I didn’t realize was milk because when my husband brought them in to have them remade immediately after we got them, the barista said she made them with milk because they don’t have almond milk but failed to tell my husband when she made them and serve them to him. This is not the first time that we’ve had drinks remade at this particular location but this is the first time that we’re served regular milk when we specifically asked for almond and not told that we were given regular milk .The baristas need to be retrained , That would’ve made me and my daughter both very sick. Manager was polite & refund us but im sure if it was a customer who was against drinking milk and then being served milk without being told is really a horrific thing to do to someone.
Atmosphere: 1
Food: 1
Service: 2
As someone who has worked in food service I understand the tension / frustration afternoon rushes can cause. However, about a week ago, while waiting for my order I noticed clear workplace bullying. One of your employees, Steph, had snapped at her peer and audibly shared some unkind words to another.I was not the only one who caught this because I had turned to the costumer next to me and we both exchanged looks. I would have stepped in however, it was clearly busy and stressful for everyone behind bar. I rarely leave reviews but I hope whoever manages this cafe speaks to this employee because I can only imagine the abuse and bullying that goes on when no one is looking.
Atmosphere: 1
Service: 1
Dietary restrictions: everything
Parking: no
Kid-friendliness: no
Wheelchair accessibility: no
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Mocha Frappucino, Chocolate Chip Cookie, Everything Bagel, Blueberry Scone, Chicken & Quinoa Protein Bowl with Black Beans and Greens, Cheese Danish, Chocolate Cookie Crumble Crème Frappuccino, Pumpkin & Pepita Loaf, Crispy Grilled Cheese on Sourdough, Evolution Fresh Organic Super Fruit Greens
it’s a bit small, but the employees are very sweet and fast pace with their drinks.especially during lunch time i would come again ! :
Atmosphere: 5
Food: 5
Service: 5
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