I am writing to express my concerns about the recent changes I have observed at your establishment. As a loyal customer for the past three years, I have always appreciated the quality of service and the friendly atmosphere. However, I have noticed a significant decline in the operational management lately.
On Fridays and Saturdays, the only two staff members I consistently see working are the two girls in the morning, Mariela and Angelica. They are always super friendly and provide excellent service, but it is evident that they are overworked and constantly under pressure. When they are not there theres another young man, Jose who appears to be doing all the work at nights. They frequently get yelled at to speed up the preparation of drinks and food, which is unfair given that they seem to be the only ones working the hardest without any support.
It is disheartening to see these dedicated employees struggling without adequate help. I have never seen a manager stepping in to assist them, which raises concerns about the overall management of the restaurant. For this reason itself, I prefer to head down to Soundview where they have an abundance of Employees to ease the pressure at the kids on Main st.
Atmosphere: 1
Food: 5
Service: 5
Oscar Tapiero
There are 4 people and the service is very slow, I have the opportunity to go to many Starbucks and they are faster with fewer people.
RTClass
It's just Starbucks
The new coffee makers have slowed down a already very slow process. This is led to even more confusion in delay
Service: 1
Aradia Neferneferuaten
My husband Ordered two almond milk Frappuccino because myself and my daughter are lactose intolerant. He brought out to the car and both Tasted Frappuccino. They were quite nasty , like coffee that had been sitting out & burnt . It had a strange taste which I didn’t realize was milk because when my husband brought them in to have them remade immediately after we got them, the barista said she made them with milk because they don’t have almond milk but failed to tell my husband when she made them and serve them to him. This is not the first time that we’ve had drinks remade at this particular location but this is the first time that we’re served regular milk when we specifically asked for almond and not told that we were given regular milk .The baristas need to be retrained , That would’ve made me and my daughter both very sick. Manager was polite & refund us but im sure if it was a customer who was against drinking milk and then being served milk without being told is really a horrific thing to do to someone.
Atmosphere: 1
Food: 1
Service: 2
Xiao Yang Li
As someone who has worked in food service I understand the tension / frustration afternoon rushes can cause. However, about a week ago, while waiting for my order I noticed clear workplace bullying. One of your employees, Steph, had snapped at her peer and audibly shared some unkind words to another.I was not the only one who caught this because I had turned to the costumer next to me and we both exchanged looks. I would have stepped in however, it was clearly busy and stressful for everyone behind bar. I rarely leave reviews but I hope whoever manages this cafe speaks to this employee because I can only imagine the abuse and bullying that goes on when no one is looking.
Atmosphere: 1
Service: 1
Harrison Tsouratakis
Dietary restrictions: everything
Parking: no
Kid-friendliness: no
Wheelchair accessibility: no
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Mocha Frappucino, Chocolate Chip Cookie, Everything Bagel, Blueberry Scone, Chicken & Quinoa Protein Bowl with Black Beans and Greens, Cheese Danish, Chocolate Cookie Crumble Crème Frappuccino, Pumpkin & Pepita Loaf, Crispy Grilled Cheese on Sourdough, Evolution Fresh Organic Super Fruit Greens
Tatiana Guerra
it’s a bit small, but the employees are very sweet and fast pace with their drinks.especially during lunch time i would come again ! :
Atmosphere: 5
Food: 5
Service: 5
Epic Gamer
Jake made me the most divine brown sugar shaken espresso. Everyone was so friendly, especially Jose. Will be returning you betcha!
I am writing to express my concerns about the recent changes I have observed at your establishment. As a loyal customer for the past three years, I have always appreciated the quality of service and the friendly atmosphere. However, I have noticed a significant decline in the operational management lately.
On Fridays and Saturdays, the only two staff members I consistently see working are the two girls in the morning, Mariela and Angelica. They are always super friendly and provide excellent service, but it is evident that they are overworked and constantly under pressure. When they are not there theres another young man, Jose who appears to be doing all the work at nights. They frequently get yelled at to speed up the preparation of drinks and food, which is unfair given that they seem to be the only ones working the hardest without any support.
It is disheartening to see these dedicated employees struggling without adequate help. I have never seen a manager stepping in to assist them, which raises concerns about the overall management of the restaurant. For this reason itself, I prefer to head down to Soundview where they have an abundance of Employees to ease the pressure at the kids on Main st.
Atmosphere: 1
Food: 5
Service: 5
There are 4 people and the service is very slow, I have the opportunity to go to many Starbucks and they are faster with fewer people.
It's just Starbucks
The new coffee makers have slowed down a already very slow process. This is led to even more confusion in delay
Service: 1
My husband Ordered two almond milk Frappuccino because myself and my daughter are lactose intolerant. He brought out to the car and both Tasted Frappuccino. They were quite nasty , like coffee that had been sitting out & burnt . It had a strange taste which I didn’t realize was milk because when my husband brought them in to have them remade immediately after we got them, the barista said she made them with milk because they don’t have almond milk but failed to tell my husband when she made them and serve them to him. This is not the first time that we’ve had drinks remade at this particular location but this is the first time that we’re served regular milk when we specifically asked for almond and not told that we were given regular milk .The baristas need to be retrained , That would’ve made me and my daughter both very sick. Manager was polite & refund us but im sure if it was a customer who was against drinking milk and then being served milk without being told is really a horrific thing to do to someone.
Atmosphere: 1
Food: 1
Service: 2
As someone who has worked in food service I understand the tension / frustration afternoon rushes can cause. However, about a week ago, while waiting for my order I noticed clear workplace bullying. One of your employees, Steph, had snapped at her peer and audibly shared some unkind words to another.I was not the only one who caught this because I had turned to the costumer next to me and we both exchanged looks. I would have stepped in however, it was clearly busy and stressful for everyone behind bar. I rarely leave reviews but I hope whoever manages this cafe speaks to this employee because I can only imagine the abuse and bullying that goes on when no one is looking.
Atmosphere: 1
Service: 1
Dietary restrictions: everything
Parking: no
Kid-friendliness: no
Wheelchair accessibility: no
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Mocha Frappucino, Chocolate Chip Cookie, Everything Bagel, Blueberry Scone, Chicken & Quinoa Protein Bowl with Black Beans and Greens, Cheese Danish, Chocolate Cookie Crumble Crème Frappuccino, Pumpkin & Pepita Loaf, Crispy Grilled Cheese on Sourdough, Evolution Fresh Organic Super Fruit Greens
it’s a bit small, but the employees are very sweet and fast pace with their drinks.especially during lunch time i would come again ! :
Atmosphere: 5
Food: 5
Service: 5
Jake made me the most divine brown sugar shaken espresso. Everyone was so friendly, especially Jose. Will be returning you betcha!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Cheese Danish, Petite Vanilla Bean Scone
My favorite Starbucks they have a good quality controls.
The worst service I’ve ever
Service: 1
Restaurantji Recommends
ever friendly and helpful staff.
i like it some times tbH
The saddest Frappuccino ever .I lifted my straw and that blob is the only part that’s actually caramel
The saddest Frappuccino ever .I lifted my straw and that blob is the only part that’s actually caramel
Nice little corner place with free wifi to work from
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