They always mess up my drinks. I think is my fault because I keep coming back hoping the best from them
Atmosphere: 1
Food: 1
Service: 1
Karoline Anne
Stopped here one early afternoon on my way to visit some family, ended up wishing we had just stayed in the car. The place seems to be run by a teenager and a bunch of untrained employees. I'm not one to complain, but when the so-called manager is sitting on his phone, laughing, while his employees can't seem to make a single drink or food item correctly, I have an issue. Not only did I spend over $15 for two drinks and a snack, I was also made to wait over almost 20 minutes for a toasted croissant, which they forgot the butter on. If I could, I would request all of the staff at this location be retrained and management replaced. In addition to my issue, I watched three other customers need their drink to be replaced or remade due to incorrect order-taking and completion. Of course, the cashier had an attitude when corrected... chewing gum while her acne flaked off of her face. Hygienic much? If the manager spent less time talking and being rude, I'm sure his employees could do their job more effectively, maybe with a little less snark next time? I'm never spending my money here again and I hope no one else does either, considering all I'm seeing is negative reviews and bad experiences at this location.
Atmosphere: 1
Food: 1
Service: 1
Bobby Matthews
This is by far my favorite Dunkin to go to in Dutchess County. Employees know me by name and say my order before I even open my mouth at the drive thru. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Michael Sperling
Fast, friendly service and always get my order correct.
Atmosphere: 5
Food: 5
Service: 5
jerrid
The service in this establishment in the past week has decreased horribly the product quality has decreased and effort put in. The staff doesn't feel welcoming, or motivated, the only two employees who make this place seem welcoming are a girl with a blue shirt and a tall guy other than that almost all of the staff and managements don't seem to care for their customers or each other.
Honestly the food and drinks are mediocre and most of the time they get my orders wrong or they come with some sort of mistake and it seems like the ones who manage or own the place don't really care for their employees even if there are rude customers. Their hiring decision's for the type of people they decide to be in their team is also questionable always with someone who cant do their job right even though i may see them for weeks or some who just don't have common sense.
Overall quality of the food and drinks are poor, management and owners are not ever present or instead just not being helpful and honestly creating more problems for their employees.
Atmosphere: 1
Food: 1
Service: 1
Keep Smiling
Always out of something and they charge a dollar for a cup of ice. Ridiculous. Staff is always very nice. Owners are greedy.
mary henry
I recently visited your location to order a drink and witnessed a deeply upsetting interaction. A male customer at the counter was speaking in an extremely rude and demeaning manner to a young female employee. What was most disturbing was that the manager on duty, Jamil, was present and did nothing to intervene or defend her.
Rather than asking the disrespectful customer to leave, Jamil allowed him to stay and continue his behavior. The man even sat down to read a book afterward, as if nothing had happened. This lack of support undoubtedly made the young employee uncomfortable and unsupported in her workplace.
As a manager, Jamil had a responsibility to protect his staff from abuse and create a safe, respectful environment. He failed to do so. Frankly, I wouldn’t be surprised if the employee decides to quit — and I wouldn’t blame her.
I will not be returning to this location, and I sincerely hope you address this situation and take steps to ensure your employees are treated with the respect they deserve
Atmosphere: 1
Food: 2
Service: 1
Joan McCloskey
Every time I go to this location my drinks are always filled 3/4. Why am I being charged full price?? The customer service is very unfriendly and if you ask for a cup carrier they act like it comes out of their personal paycheck. Management sucks at this location!
Atmosphere: 3
Food: 2
Service: 3
Jess
Hit or miss. Some days its great others its not most of the staff is pleasant, but there is one guy who is SO rude
Julia Rose
I ordered 2 of the mango sparkling refreshers and was charged for the sparkling water however both drinks did not have sparkling water in it.
Plenty of convenient parking. I was warmly greeted upon entering the establishment. I had placed an order on the app and it was ready for me. The bagel with egg was among the finest I've ever had at a Dunkin. Kudos to the chef. The coffee was a little bit on the cold side. I would have preferred it warmer. Is this the consequence of the famous McDonald's lawsuit? I recommend this Dunkin.
S Mc
Not sure of Danielle's schedule, but she is the BEST! A helpful and positive person.
Atmosphere: 4
Food: 5
Service: 5
Theresa Lutz
Who doesn't like donuts 😋
Atmosphere: 4
Food: 4
Service: 4
Bohdan Seneta
They ignored me🙂
Service: 1
Chris
I rarely ever leave reviews but had to say this Dunkin was so convenient for us since it’s close to home, but honestly I’ve had too many poor experiences rather than good. I’ve given them more chances than I should’ve. I’ve found hair in the cream cheese that’s on my bagel. I request my kiddos bagel “not toasted” because they have sensory issues. Too many times the sticker will literally say not toasted and it’s steaming hot out of the bag. Our most recent visit I got my kid a plain bagel and it looked and felt like an old, over toasted bagel! So gross! But lo and behold there was hair in the munchkin box I also purchased in the same order. The staff is always unpleasant too! Will not be returning to this location anymore after this last visit!
They always mess up my drinks. I think is my fault because I keep coming back hoping the best from them
Atmosphere: 1
Food: 1
Service: 1
Stopped here one early afternoon on my way to visit some family, ended up wishing we had just stayed in the car. The place seems to be run by a teenager and a bunch of untrained employees. I'm not one to complain, but when the so-called manager is sitting on his phone, laughing, while his employees can't seem to make a single drink or food item correctly, I have an issue. Not only did I spend over $15 for two drinks and a snack, I was also made to wait over almost 20 minutes for a toasted croissant, which they forgot the butter on. If I could, I would request all of the staff at this location be retrained and management replaced. In addition to my issue, I watched three other customers need their drink to be replaced or remade due to incorrect order-taking and completion. Of course, the cashier had an attitude when corrected... chewing gum while her acne flaked off of her face. Hygienic much? If the manager spent less time talking and being rude, I'm sure his employees could do their job more effectively, maybe with a little less snark next time? I'm never spending my money here again and I hope no one else does either, considering all I'm seeing is negative reviews and bad experiences at this location.
Atmosphere: 1
Food: 1
Service: 1
This is by far my favorite Dunkin to go to in Dutchess County. Employees know me by name and say my order before I even open my mouth at the drive thru. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Fast, friendly service and always get my order correct.
Atmosphere: 5
Food: 5
Service: 5
The service in this establishment in the past week has decreased horribly the product quality has decreased and effort put in. The staff doesn't feel welcoming, or motivated, the only two employees who make this place seem welcoming are a girl with a blue shirt and a tall guy other than that almost all of the staff and managements don't seem to care for their customers or each other.
Honestly the food and drinks are mediocre and most of the time they get my orders wrong or they come with some sort of mistake and it seems like the ones who manage or own the place don't really care for their employees even if there are rude customers. Their hiring decision's for the type of people they decide to be in their team is also questionable always with someone who cant do their job right even though i may see them for weeks or some who just don't have common sense.
Overall quality of the food and drinks are poor, management and owners are not ever present or instead just not being helpful and honestly creating more problems for their employees.
Atmosphere: 1
Food: 1
Service: 1
Always out of something and they charge a dollar for a cup of ice. Ridiculous. Staff is always very nice. Owners are greedy.
I recently visited your location to order a drink and witnessed a deeply upsetting interaction. A male customer at the counter was speaking in an extremely rude and demeaning manner to a young female employee. What was most disturbing was that the manager on duty, Jamil, was present and did nothing to intervene or defend her.
Rather than asking the disrespectful customer to leave, Jamil allowed him to stay and continue his behavior. The man even sat down to read a book afterward, as if nothing had happened. This lack of support undoubtedly made the young employee uncomfortable and unsupported in her workplace.
As a manager, Jamil had a responsibility to protect his staff from abuse and create a safe, respectful environment. He failed to do so. Frankly, I wouldn’t be surprised if the employee decides to quit — and I wouldn’t blame her.
I will not be returning to this location, and I sincerely hope you address this situation and take steps to ensure your employees are treated with the respect they deserve
Atmosphere: 1
Food: 2
Service: 1
Every time I go to this location my drinks are always filled 3/4. Why am I being charged full price?? The customer service is very unfriendly and if you ask for a cup carrier they act like it comes out of their personal paycheck. Management sucks at this location!
Atmosphere: 3
Food: 2
Service: 3
Hit or miss. Some days its great others its not most of the staff is pleasant, but there is one guy who is SO rude
I ordered 2 of the mango sparkling refreshers and was charged for the sparkling water however both drinks did not have sparkling water in it.
Food: 1
Service: 1
Restaurantji Recommends
Plenty of convenient parking. I was warmly greeted upon entering the establishment. I had placed an order on the app and it was ready for me. The bagel with egg was among the finest I've ever had at a Dunkin. Kudos to the chef. The coffee was a little bit on the cold side. I would have preferred it warmer. Is this the consequence of the famous McDonald's lawsuit? I recommend this Dunkin.
Not sure of Danielle's schedule, but she is the BEST! A helpful and positive person.
Atmosphere: 4
Food: 5
Service: 5
Who doesn't like donuts 😋
Atmosphere: 4
Food: 4
Service: 4
They ignored me🙂
Service: 1
I rarely ever leave reviews but had to say this Dunkin was so convenient for us since it’s close to home, but honestly I’ve had too many poor experiences rather than good. I’ve given them more chances than I should’ve. I’ve found hair in the cream cheese that’s on my bagel. I request my kiddos bagel “not toasted” because they have sensory issues. Too many times the sticker will literally say not toasted and it’s steaming hot out of the bag. Our most recent visit I got my kid a plain bagel and it looked and felt like an old, over toasted bagel! So gross! But lo and behold there was hair in the munchkin box I also purchased in the same order. The staff is always unpleasant too! Will not be returning to this location anymore after this last visit!
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