Gloria Jean's Coffees

The man working the counter was so nice and friendly and gave us such a great experience it really made our night!!

Atmosphere: 5

Food: 5

Service: 5

Today I had the worst experience I can even remember at this place. I ordered a Frappuccino and a bagel with cream cheese. There was clearly a new person there and one other person working. The new person was extremely nervous so i tried to be as patient as possible but i was on a 15 break from work. It took 11 minutes for my one drink and bagel and i was the only person there. When i finally get back to my store and open my bagel there is legitimately 1/10th of a teaspoon on it. It was an actual joke. Then, I go back to complain and completely get ignored by the girl who made the bagel. Then i ask the other person and she says “talk to her”. I just left the bagel and went back to work. Who treats customers that way? I spent my whole break to get nothing. Poor customer service is a direct insight into management and clearly management at this establishment has no interest in repeat customers. Never again.

Atmosphere: 1

Food: 1

Service: 1

White hot chocolate was DELICIOUS 10/10!!

Atmosphere: 5

Food: 5

Service: 5

If you eat here, just know their cake pops and other treats are purchased from Walmart and resold at a much higher price. Also, don't bother tipping them since they don't tip their instacart shoppers even though we have to walk through the mall to deliver. Shame on you.

Atmosphere: 1

Food: 1

Service: 1

The place is dirty; most customers don't go here anymore. I ordered one of their holiday chillers tasted like straight up mocha frape with brown cinnamon sugar on top of the whip cream. Will not be going back here again. The cleaning supply products are right on kitchen counters, not put away from it

Atmosphere: 1

Food: 1

Service: 1

The area around the counter was sticky and unclean, and the coffee was both tasteless and cold. The staff member looked completely unhappy and seemed like she was forced to work there, no smile, no welcome, nothing. Hygiene is the most basic requirement in the food business, and clearly it’s not a priority here. Definitely not recommending this place.

Atmosphere: 1

Food: 1

Service: 1

Good dinner specials offered.

Friendly vibe overall.

The food was easy to share.

Just bought some old cake that was 2” x 2” got Charged $4.50. Highway robbery never go there again the places out of control with their prices.

Atmosphere: 3

Food: 2

Service: 3

Stopped by Gloria Jean’s while shopping with my wife at the Poughkeepsie Galleria and grabbed the Vanilla Caramel Avalanche. rich, creamy, and ridiculously tasty! The caramel drizzle hit just right, and the whole drink felt like a smooth dessert in a cup. On top of that, the customer service was super pleasant, friendly and welcoming. Perfect little treat while taking a break from shopping. Definitely coming back!

Atmosphere: 5

Food: 5

Service: 5

Prices are outrageous. 8 dollars for a coffee with one added flavor. Rude service and the place is dirty and outdated. It’s a shame too since it used to be be the go to coffee spot in the galleria.

Atmosphere: 1

Service: 1

Horrible experience. Ordered a small white chocolate caramel chiller. Was charged $1 extra for whipped cream when it always came with it before. Was charged $10 when was marked $7.95 plus tax on the board. Asked for a receipt and gave my information 2 different ways and never got the receipt. The staff member, maybe owner? was not friendly or helpful. Don't go there. Save yourself $10 on a drink.

Atmosphere: 1

Food: 1

Service: 1

The best coffee shop with amazing associates n great work ethics. They made me a signature drink off the menu.

Atmosphere: 5

Food: 5

Service: 5

stale food, weird worker who was only looking at his phone

Atmosphere: 1

Food: 1

Service: 1