Dunkin'
9637 Queens Blvd, Rego Park
(718) 275-2949
Recent Reviews
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I ordered hot coffee. But she gave me a normal like cold coffee
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Atmosphere: 5
Food: 5
Service: 5
Worst customer service ever. It’s been so much issues just to name a few . I pre ordered my cold drink and 10 mins I get there still wasn’t ready I had to wait while one of the workers was just on her phone texting . Then another time they had gotten my order wrong and when I told them the lady had an attitude .. worse customer service ever .. would not come back .. also everytime I redeem my points for things they NEVER give me the items and since it’s free I don’t really make a big issue but they customer service needs to fix
Atmosphere: 2
Food: 4
Service: 2
Went there to get a sandwich. The Indian guy who has a “shift leader” tag on was on his phone ALL THE TIME. He had the pair of glove on the phone while taking my order and used the same pair while making my sandwich. Which is very DISRESPECTFUL and DISGUSTING. How could you wear the same gloves to prepare food after touching your phone? This is a serious health code violation which will get reported to the authorities. Very disappointing experience and will never go back again.
Atmosphere: 1
Food: 1
Service: 1
I got my coffee and donuts within a minute!
Atmosphere: 5
Food: 5
Service: 5
Good service, friendly staff members. Everything done in timely manner and organized. Food quality is good.
Atmosphere: 5
Food: 5
Service: 5
Friendly service.
Atmosphere: 5
Food: 5
Service: 5
Ordered through uber eats and requested a blueberry muffin toasted with butter. Did not get that but got a nasty STALE corn muffin instead. Reported. Please do not purchase from this location.
Atmosphere: 1
Food: 1
Service: 1
Spoiled green food. Be careful with what you get and look at the food before leaving and eating it. Never going back
Atmosphere: 1
Food: 1
Service: 3
Not a bad place, but the employees were lacking in customer service
Atmosphere: 5
Food: 2
Service: 1
Restaurantji Recommends
I had a doctors app nearby after work. Was extremely tired and hungry. The Bengal gentleman was so kind, nice & polite. He made a wonderful egg cheese croissant, provide me complementary dunuts. Shop was clean as well as serving plate, he wear gloves. Wish him good luck. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Great place for a coffee and donuts, truly enjoyable!
Atmosphere: 5
Food: 5
Service: 5
Of all dunkin locations I’ve been too this one by far is the worst. Had a sausage egg and cheese but edges of sausage was hard and inedible and this has happened twice now. I usually put at least 2 sweetened flavors in my iced coffee but I have not tasted a single flavor in my drink it’s straight iced coffee. The worst part is when even getting your food the employees are super unattentive and chatter. You have to place your order well in advance for employee to acknowledge your order. I average 15 mins from pickup just to get my order in hand. I have dunkin at least once or twice a week in various locations this one by far is the worst I’ve seen in years. It definitely needs a newer overhaul in look and feel too.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sausage Egg and Cheese, Croissant
I ordered a white chocolate latte with cream for $5... There’s no cream, and the taste is awful.
Atmosphere: 1
Food: 1
Service: 1
Too slow. They don't bother getting to your app order, they tend to inside customers first who take 20 minutes, same types that hold up the line at check cash places. Trust me, unless you have all the time in the world, you'll miss the train or bus waiting, which are right next to this location. They need to hire more help.
Atmosphere: 2
Food: 3
Service: 1
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